Bilingual Customer Service Team Lead (On-Site)

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  "last_changed_at": "2026-05-30T05:57:50.736Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Austin, TX, 78752",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:44:44.063Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Austin, TX, 78752",
      "city": "Austin",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://vhms.applytojob.com/apply/jobs/details/Lb5ROfnHQx?&",
    "heading": "Bilingual Customer Service Team Lead (On-Site)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://vhms.applytojob.com/apply/Lb5ROfnHQx/Bilingual-Customer-Service-Team-Lead-OnSite",
    "description_html": "<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ABOUT US</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ViaPlus </span></span></span></b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. <b>VINCI Highways</b>, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. <b>VINCI Concessions</b> is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.</span></span></span></span></span></p><p style=\"margin-left:14px;text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>MAJOR DUTIES AND RESPONSIBILITIES</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists customers in resolving complaints concerning billing or service rendered</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Uses judgement to minimize complaints referred to designated managers or departments for investigation</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Administers new hire and continuing training programs</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists with recruitment and staff scheduling</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Must handle confidential information and assignment of special projects as needed </span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Talks with customers by phone or in person and receives orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Ability to deal with customers in a courteous, polite and professional manner at all times</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Enter information for new accounts or account changes into computer system, frequently required while on the telephone with the customer</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists customers to fill out Applications and Agreement forms, determines charges for service requested, collects deposits, prepares change of address records, balances computer sales or cash drawer</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Shares continual responsibility for deciding how to supervise employees, ensuring calls are handled efficiently and effectively</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists in establishing work procedures and processes that support the departmental standards, procedures and strategic directives</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Ability to assist customers and violators with special and/or challenging issues by performing detail-oriented account research, supervisor calls, and correspondence by mail/fax/e-mail in a professional and exceptional manner</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Ensure all CSRs understand and comply with all objectives, performance standards and policies </span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Monitor and evaluate CSR performance providing feedback and coaching</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Prepare reports and analyze data to assist management with call center goals</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Perform other duties as assigned</span></span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">QUALIFICATIONS </span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to work well with other employees as a team</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to deal with difficult or demanding customers on a routine basis</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent phone etiquette </span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent written and verbal communication skills </span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent attendance and punctuality</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Enjoy providing prompt and timely service to our clients</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Be extremely detail-orientated, efficient and possess superior written and verbal communication</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Must possess strong interpersonal skills</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Have compassion and empathy for customer situations</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Have excellent customer service skills with the ability to build and maintain customer relationships</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Be energetic, self-motivated and quick-thinking</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to read and comprehend normal instructions, correspondence and memos</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Must be able to organize and write correspondence and memos in a logical/methodical manner</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization </span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to apply common sense understanding to carry out detailed written or oral instructions</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to deal with problems involving a few concrete variables in standardized situations</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programs</span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>EDUCATION AND/OR EXPERIENCE</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          </span></span><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>High school diploma or general education degree (GED)</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          </span></span><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Two years of related experience as a Customer Service lead or supervisor </span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          </span></span><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Bilingual Spanish</span></span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">SUPERVISORY RESPONSIBILITIES</span></span></b></span></span></p><p class=\"MsoBodyText\" style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span lang=\"en-us\" style=\"font-family:Calibri, sans-serif;\">N/A</span></span></span></p><p class=\"MsoBodyText\" style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>WORK ENVIRONMENT</span></span></span></b></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. </span></span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"></p>",
    "description_text": "ABOUT US\n ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.\n MAJOR DUTIES AND RESPONSIBILITIES\n Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.\n •          Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner\n •          Assists customers in resolving complaints concerning billing or service rendered\n •          Uses judgement to minimize complaints referred to designated managers or departments for investigation\n •          Administers new hire and continuing training programs\n •          Assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision\n •          Assists with recruitment and staff scheduling\n •          Must handle confidential information and assignment of special projects as needed\n •          Talks with customers by phone or in person and receives orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information\n •          Ability to deal with customers in a courteous, polite and professional manner at all times\n •          Enter information for new accounts or account changes into computer system, frequently required while on the telephone with the customer\n •          Assists customers to fill out Applications and Agreement forms, determines charges for service requested, collects deposits, prepares change of address records, balances computer sales or cash drawer\n •          Shares continual responsibility for deciding how to supervise employees, ensuring calls are handled efficiently and effectively\n •          Assists in establishing work procedures and processes that support the departmental standards, procedures and strategic directives\n •          Ability to assist customers and violators with special and/or challenging issues by performing detail-oriented account research, supervisor calls, and correspondence by mail/fax/e-mail in a professional and exceptional manner\n •          Ensure all CSRs understand and comply with all objectives, performance standards and policies\n •          Monitor and evaluate CSR performance providing feedback and coaching\n •          Prepare reports and analyze data to assist management with call center goals\n •          Perform other duties as assigned\n QUALIFICATIONS\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n •          Ability to work well with other employees as a team\n •          Ability to deal with difficult or demanding customers on a routine basis\n •          Excellent phone etiquette\n •          Excellent written and verbal communication skills\n •          Excellent attendance and punctuality\n •          Enjoy providing prompt and timely service to our clients\n •          Be extremely detail-orientated, efficient and possess superior written and verbal communication\n •          Must possess strong interpersonal skills\n •          Have compassion and empathy for customer situations\n •          Have excellent customer service skills with the ability to build and maintain customer relationships\n •          Be energetic, self-motivated and quick-thinking\n •          Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment\n •          Ability to read and comprehend normal instructions, correspondence and memos\n •          Must be able to organize and write correspondence and memos in a logical/methodical manner\n •          Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization\n •          Ability to apply common sense understanding to carry out detailed written or oral instructions\n •          Ability to deal with problems involving a few concrete variables in standardized situations\n •          Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programs\n EDUCATION AND/OR EXPERIENCE\n •          High school diploma or general education degree (GED)\n •          Two years of related experience as a Customer Service lead or supervisor\n •          Bilingual Spanish\n SUPERVISORY RESPONSIBILITIES\n N/A\n WORK ENVIRONMENT\n The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.",
    "jsonld_jobposting": {
      "url": "https://vhms.applytojob.com/apply/Lb5ROfnHQx/Bilingual-Customer-Service-Team-Lead-OnSite",
      "@type": "JobPosting",
      "title": "Bilingual Customer Service Team Lead (On-Site)",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-21",
      "description": "<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ABOUT US</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ViaPlus </span></span></span></b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. <b>VINCI Highways</b>, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. <b>VINCI Concessions</b> is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.</span></span></span></span></span></p><p style=\"margin-left:14px;text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>MAJOR DUTIES AND RESPONSIBILITIES</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists customers in resolving complaints concerning billing or service rendered</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Uses judgement to minimize complaints referred to designated managers or departments for investigation</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Administers new hire and continuing training programs</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists with recruitment and staff scheduling</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Must handle confidential information and assignment of special projects as needed </span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Talks with customers by phone or in person and receives orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Ability to deal with customers in a courteous, polite and professional manner at all times</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Enter information for new accounts or account changes into computer system, frequently required while on the telephone with the customer</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists customers to fill out Applications and Agreement forms, determines charges for service requested, collects deposits, prepares change of address records, balances computer sales or cash drawer</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Shares continual responsibility for deciding how to supervise employees, ensuring calls are handled efficiently and effectively</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Assists in establishing work procedures and processes that support the departmental standards, procedures and strategic directives</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Ability to assist customers and violators with special and/or challenging issues by performing detail-oriented account research, supervisor calls, and correspondence by mail/fax/e-mail in a professional and exceptional manner</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Ensure all CSRs understand and comply with all objectives, performance standards and policies </span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Monitor and evaluate CSR performance providing feedback and coaching</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Prepare reports and analyze data to assist management with call center goals</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>•          Perform other duties as assigned</span></span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">QUALIFICATIONS </span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to work well with other employees as a team</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to deal with difficult or demanding customers on a routine basis</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent phone etiquette </span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent written and verbal communication skills </span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent attendance and punctuality</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Enjoy providing prompt and timely service to our clients</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Be extremely detail-orientated, efficient and possess superior written and verbal communication</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Must possess strong interpersonal skills</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Have compassion and empathy for customer situations</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Have excellent customer service skills with the ability to build and maintain customer relationships</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Be energetic, self-motivated and quick-thinking</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to read and comprehend normal instructions, correspondence and memos</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Must be able to organize and write correspondence and memos in a logical/methodical manner</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization </span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to apply common sense understanding to carry out detailed written or oral instructions</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Ability to deal with problems involving a few concrete variables in standardized situations</span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programs</span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>EDUCATION AND/OR EXPERIENCE</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          </span></span><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>High school diploma or general education degree (GED)</span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          </span></span><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Two years of related experience as a Customer Service lead or supervisor </span></span></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">•          </span></span><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Bilingual Spanish</span></span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">SUPERVISORY RESPONSIBILITIES</span></span></b></span></span></p><p class=\"MsoBodyText\" style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span lang=\"en-us\" style=\"font-family:Calibri, sans-serif;\">N/A</span></span></span></p><p class=\"MsoBodyText\" style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>WORK ENVIRONMENT</span></span></span></b></span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. </span></span></span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"></p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "78752",
          "addressRegion": "TX",
          "addressLocality": "Austin"
        }
      },
      "validThrough": "2026-08-19",
      "uniqueJobCode": "job_20260324222330_WOEGOOBXZFQKT6UI",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "name": "ViaPlus by VINCI Highways",
        "@type": "Organization",
        "sameAs": "https://viaplus.com/"
      },
      "experienceRequirements": "Mid Level"
    }
  },
  "list_job": {
    "id": "Lb5ROfnHQx",
    "title": "Bilingual Customer Service Team Lead (On-Site)",
    "detailUrl": "https://vhms.applytojob.com/apply/jobs/details/Lb5ROfnHQx?&"
  },
  "detail_errors": []
}