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Service Dispatcher

0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001 · South Easton, MA, US, South Easton, MA; Pomfret, CT, US, Pomfret, CT; Newbury, MA, US, Newbury, MA; Holliston, MA, US, Holliston, MA; Cohasset, MA, US, Cohasset, MA; Wallingford, CT, US, Wallingford, CT; West Warwick, RI, US, West Warwick, RI; Edgartown, MA, US, Edgartown, MA; Waltham, MA, US, Waltham, MA; Woburn, MA, US, Woburn, MA; Portland, ME, US, Portland, ME; Bolton, MA, US, Bolton, MA · Active · $22–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001
TitleService Dispatcher
Normalized title-
Department / team-
LocationSouth Easton, MA, United States
Work model-
Employment type-
Salary$22–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-18 / 2026-06-18
Changed / last seen2026-06-22 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from 0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in South Easton.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001
Sourcea1207d0d-24c7-4963-a086-599695d371a8
ATS providerADP Workforce Now Recruiting

Description

Position Summary Easton Select Group is seeking an organized and customer-focused Dispatcher to coordinate daily service operations and ensure technicians are scheduled efficiently. This role serves as the communication hub between customers, field technicians, managers, and office staff to keep work moving smoothly and deliver an exceptional customer experience. The ideal candidate is highly organized, able to manage multiple priorities at once, communicates effectively, and thrives in a fast-paced environment. Key Responsibilities Scheduling & Dispatching Schedule and dispatch service technicians to customer locations based on priority, geography, and technician availability. Monitor daily schedules and adjust routes as needed due to emergencies, weather, or changing customer needs. Coordinate service calls, maintenance visits, repairs, openings, closings, and renovation appointments. Communicate schedule updates and changes to field staff throughout the day. Customer Service Answer incoming customer calls and emails professionally and promptly. Create service work orders and accurately enter customer information into company systems. Provide customers with appointment details, service updates, and estimated arrival times. Resolve scheduling concerns and escalate customer issues when appropriate. Operational Support Maintain accurate records of service requests, technician assignments, and job completion status. Track open work orders and follow up to ensure timely completion. Assist with planning technician workloads and maximizing daily productivity. Coordinate with warehouse and operations teams regarding materials, equipment, and inventory needed for scheduled work. Administrative Duties Update scheduling software, CRM, and service management systems. Prepare reports related to technician productivity, service volume, and scheduling metrics. Assist with invoicing support, documentation, and other administrative tasks as assigned. Support continuous improvement initiatives to enhance scheduling efficiency and customer satisfaction. Qualifications High school diploma or equivalent required. Previous dispatching, scheduling, customer service, or administrative experience preferred. Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Proficiency with Microsoft Office (Excel, Outlook, Word). Ability to learn scheduling, dispatching, and ERP software systems. Experience in service, construction, field operations, transportation, HVAC, landscaping, pool service, or related industries is a plus. Desired Skills Strong attention to detail. Ability to prioritize work in a fast-paced environment. Problem-solving mindset and ability to make quick decisions. Customer-first attitude. Team-oriented and dependable. Comfortable communicating with field employees and customers throughout the day. Physical Requirements Primarily office-based work. Ability to sit for extended periods while using a computer and phone. Occasional lifting of office supplies or materials up to 25 pounds. Benefits Competitive pay Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays Employer-Paid Life Insurance Opportunities for Growth and Advancement

Full job record

Job IDe198bcd29457593b9735bf3840cf9734855c2a61
Org ID1a16a4ea-3a5d-4e08-8e32-f6b68dd2187e
Source IDa1207d0d-24c7-4963-a086-599695d371a8
Board IDa1207d0d-24c7-4963-a086-599695d371a8
Provideradp_workforcenow
Provider Job Key584826
TitleService Dispatcher
Normalized Title—
Statusactive
Activeyes
Location TextSouth Easton, MA, US, South Easton, MA; Pomfret, CT, US, Pomfret, CT; Newbury, MA, US, Newbury, MA; Holliston, MA, US, Holliston, MA; Cohasset, MA, US, Cohasset, MA; Wallingford, CT, US, Wallingford, CT; West Warwick, RI, US, West Warwick, RI; Edgartown, MA, US, Edgartown, MA; Waltham, MA, US, Waltham, MA; Woburn, MA, US, Woburn, MA; Portland, ME, US, Portland, ME; Bolton, MA, US, Bolton, MA
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CitySouth Easton
Salary Raw22 To 30 (USD) Hourly
Salary Min22
Salary Max30
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c5c4ac6-dd53-4394-86b2-740950157344&ccId=19000101_000001&lang=en_US&type=JS&jobId=584826&jwId=9201738949663_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c5c4ac6-dd53-4394-86b2-740950157344&ccId=19000101_000001&lang=en_US&type=JS&jobId=584826&jwId=9201738949663_1
First Seen At2026-06-18 12:30:23Z
Last Seen At2026-06-22 12:34:52Z
Last Checked At2026-06-22 12:34:52Z
Last Changed At2026-06-22 12:34:52Z
Inactive At—
Source Posted At2026-06-18 12:15:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0c5c4ac6-dd53-4394-86b2-740950157344|19000101_000001/date=2026-06-22/2026-06-22T12-34-51-871Z-5f040753e468f4d9773990a7e48e4ef1a0e30cf536630a8b952545c8a3f55548.json
Event Fields
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Extensions
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    "requisitionDescription": "<h3 data-section-id=\"op20pf\" data-start=\"197\" data-end=\"217\" data-pasted=\"true\">Position Summary</h3><p data-start=\"218\" data-end=\"566\">Easton Select Group is seeking an organized and customer-focused Dispatcher to coordinate daily service operations and ensure technicians are scheduled efficiently. This role serves as the communication hub between customers, field technicians, managers, and office staff to keep work moving smoothly and deliver an exceptional customer experience.</p><p data-start=\"568\" data-end=\"719\">The ideal candidate is highly organized, able to manage multiple priorities at once, communicates effectively, and thrives in a fast-paced environment.</p><h2 data-section-id=\"18w7bso\" data-start=\"726\" data-end=\"749\">Key Responsibilities</h2><h3 data-section-id=\"o978b4\" data-start=\"751\" data-end=\"779\">Scheduling &amp; Dispatching</h3><ul data-start=\"780\" data-end=\"1199\"><li data-section-id=\"1kh15bb\" data-start=\"780\" data-end=\"904\">Schedule and dispatch service technicians to customer locations based on priority, geography, and technician availability.</li><li data-section-id=\"1pc9k4b\" data-start=\"905\" data-end=\"1015\">Monitor daily schedules and adjust routes as needed due to emergencies, weather, or changing customer needs.</li><li data-section-id=\"1eotpjs\" data-start=\"1016\" data-end=\"1121\">Coordinate service calls, maintenance visits, repairs, openings, closings, and renovation appointments.</li><li data-section-id=\"16o3w1p\" data-start=\"1122\" data-end=\"1199\">Communicate schedule updates and changes to field staff throughout the day.</li></ul><h3 data-section-id=\"1mipjbz\" data-start=\"1201\" data-end=\"1221\">Customer Service</h3><ul data-start=\"1222\" data-end=\"1556\"><li data-section-id=\"1qxpo1l\" data-start=\"1222\" data-end=\"1294\">Answer incoming customer calls and emails professionally and promptly.</li><li data-section-id=\"n0431i\" data-start=\"1295\" data-end=\"1387\">Create service work orders and accurately enter customer information into company systems.</li><li data-section-id=\"cccb0e\" data-start=\"1388\" data-end=\"1479\">Provide customers with appointment details, service updates, and estimated arrival times.</li><li data-section-id=\"alsh53\" data-start=\"1480\" data-end=\"1556\">Resolve scheduling concerns and escalate customer issues when appropriate.</li></ul><h3 data-section-id=\"13l6osx\" data-start=\"1558\" data-end=\"1581\">Operational Support</h3><ul data-start=\"1582\" data-end=\"1950\"><li data-section-id=\"1wctwl\" data-start=\"1582\" data-end=\"1681\">Maintain accurate records of service requests, technician assignments, and job completion status.</li><li data-section-id=\"18fcjjv\" data-start=\"1682\" data-end=\"1749\">Track open work orders and follow up to ensure timely completion.</li><li data-section-id=\"1chb0zf\" data-start=\"1750\" data-end=\"1828\">Assist with planning technician workloads and maximizing daily productivity.</li><li data-section-id=\"hsvebo\" data-start=\"1829\" data-end=\"1950\">Coordinate with warehouse and operations teams regarding materials, equipment, and inventory needed for scheduled work.</li></ul><h3 data-section-id=\"lfl5r4\" data-start=\"1952\" data-end=\"1977\">Administrative Duties</h3><ul data-start=\"1978\" data-end=\"2335\"><li data-section-id=\"106kt6f\" data-start=\"1978\" data-end=\"2044\">Update scheduling software, CRM, and service management systems.</li><li data-section-id=\"8wco33\" data-start=\"2045\" data-end=\"2138\">Prepare reports related to technician productivity, service volume, and scheduling metrics.</li><li data-section-id=\"1lq54f1\" data-start=\"2139\" data-end=\"2230\">Assist with invoicing support, documentation, and other administrative tasks as assigned.</li><li data-section-id=\"1eusyge\" data-start=\"2231\" data-end=\"2335\">Support continuous improvement initiatives to enhance scheduling efficiency and customer satisfaction.</li></ul><h2 data-section-id=\"1fm6vrb\" data-start=\"2342\" data-end=\"2359\">Qualifications</h2><ul data-start=\"2360\" data-end=\"2873\"><li data-section-id=\"1493guu\" data-start=\"2360\" data-end=\"2405\">High school diploma or equivalent required.</li><li data-section-id=\"13esv48\" data-start=\"2406\" data-end=\"2499\">Previous dispatching, scheduling, customer service, or administrative experience preferred.</li><li data-section-id=\"156wd1k\" data-start=\"2500\" data-end=\"2551\">Strong organizational and multitasking abilities.</li><li data-section-id=\"1vjcjaa\" data-start=\"2552\" data-end=\"2604\">Excellent verbal and written communication skills.</li><li data-section-id=\"log8t4\" data-start=\"2605\" data-end=\"2664\">Proficiency with Microsoft Office (Excel, Outlook, Word).</li><li data-section-id=\"hxgx66\" data-start=\"2665\" data-end=\"2734\">Ability to learn scheduling, dispatching, and ERP software systems.</li><li data-section-id=\"1j6rpul\" data-start=\"2735\" data-end=\"2873\">Experience in service, construction, field operations, transportation, HVAC, landscaping, pool service, or related industries is a plus.</li></ul><h2 data-section-id=\"1dee2a7\" data-start=\"2880\" data-end=\"2897\">Desired Skills</h2><ul data-start=\"2898\" data-end=\"3190\"><li 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