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IT Support Tech 1

Fa892dce 2046 4605 9555 8d3ccf659b49 19000101 000001 · , US, Hillsboro, · Active · $50,000–$60,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFa892dce 2046 4605 9555 8d3ccf659b49 19000101 000001
TitleIT Support Tech 1
Normalized title-
Department / team-
LocationUS, United States
Work model-
Employment type-
Salary$50,000–$60,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-22 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa892dce 2046 4605 9555 8d3ccf659b49 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in US.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa892dce 2046 4605 9555 8d3ccf659b49 19000101 000001
Source728939b3-f715-44c8-bce2-11253b6ff974
ATS providerADP Workforce Now Recruiting

Description

Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Omega Morgan is seeking a dependable and customer-focused IT Support Technician I to join our IT team. This role serves as the first point of contact for employees experiencing technical issues and supports Microsoft 365, Active Directory, endpoint devices, networking, onboarding/offboarding, and helpdesk operations. Essential Duties and Responsibilities Act as the first response to IT tickets submitted through FreshService, phone, email, or walk-up support. Log, prioritize, categorize, assign, and escalate support requests appropriately. Provide Tier 1 administration and support for Microsoft 365, Active Directory, Exchange Online, SharePoint, Teams, and OneDrive. Handle employee onboarding and offboarding activities including account provisioning, licensing, permissions, and device setup. Perform password resets, MFA resets, account lockouts, token resets, and distribution list modifications. Modify SMB and NTFS network share permissions and assist with file access troubleshooting. Provide basic Group Policy familiarity and troubleshooting support where required. Assist with basic server-side troubleshooting and escalation preparation for senior IT staff. Troubleshoot Outlook, Teams, VPN, Wi-Fi, printers, browsers, and endpoint devices. Support software installations, updates, licensing, and troubleshooting for commonly used business applications. Provide support for emerging technologies and cloud-based tools including AI/ChatGPT-related user assistance. Communicate issue status, timelines, and follow-up activities clearly with users and management. Required Skills Strong troubleshooting and problem-solving aptitude Self-managing with the ability to prioritize and multitask effectively Strong interpersonal communication and customer service skills Ability to explain technical concepts to non-technical users Documentation composition and maintenance experience Ability to manage a high ticket volume while maintaining attention to detail Required Experience and/or Education 1+ years of experience in a helpdesk, desktop support, or IT support role Hands-on familiarity with Windows 10/11 in a corporate environment Working knowledge of Microsoft 365 including Outlook, Exchange Online, Teams, and SharePoint Experience with Active Directory user/group management and account provisioning Basic familiarity with Group Policy administration and Windows Server environments Experience with VPN software and endpoint troubleshooting preferred Relevant certifications such as A+, Network+, or Microsoft certifications preferred Benefits Health insurance 401(k) matching Vision insurance Dental insurance Life insurance Disability insurance Paid holidays PTO/Vacation/Sick

Full job record

Job IDe1864d0072e8bf546e1a36369ca28cab949f706d
Org IDd5c758da-3d59-4c00-9bfc-2ed472872b56
Source ID728939b3-f715-44c8-bce2-11253b6ff974
Board ID728939b3-f715-44c8-bce2-11253b6ff974
Provideradp_workforcenow
Provider Job Key635616
TitleIT Support Tech 1
Normalized Title—
Statusactive
Activeyes
Location Text, US, Hillsboro,
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
Region—
CityUS
Salary Raw50000.00 To 60000.00 (USD) Annually
Salary Min50,000
Salary Max60,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fa892dce-2046-4605-9555-8d3ccf659b49&ccId=19000101_000001&lang=en_US&type=JS&jobId=635616&jwId=9201806898736_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fa892dce-2046-4605-9555-8d3ccf659b49&ccId=19000101_000001&lang=en_US&type=JS&jobId=635616&jwId=9201806898736_1
First Seen At2026-06-02 10:02:12Z
Last Seen At2026-06-22 14:00:56Z
Last Checked At2026-06-22 14:00:56Z
Last Changed At2026-06-22 14:00:56Z
Inactive At—
Source Posted At2026-06-01 20:48:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=fa892dce-2046-4605-9555-8d3ccf659b49|19000101_000001/date=2026-06-22/2026-06-22T14-00-55-056Z-c996342887632a4b0afd9b1ff530efc789938c090db0388ccdc23dd22c53bd70.json
Event Fields
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Parsed Structured
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Extensions
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That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</span></strong></p><p><br></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Omega Morgan is seeking a dependable and customer-focused IT Support Technician I to join our IT team. This role serves as the first point of contact for employees experiencing technical issues and supports Microsoft 365, Active Directory, endpoint devices, networking, onboarding/offboarding, and helpdesk operations.</span></p><p data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Essential Duties and Responsibilities&nbsp;</strong><strong>&nbsp;</strong></span></p><ul><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Act as the first response to IT tickets submitted through FreshService, phone, email, or walk-up support.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Log, prioritize, categorize, assign, and escalate support requests appropriately.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Provide Tier 1 administration and support for Microsoft 365, Active Directory, Exchange Online, SharePoint, Teams, and OneDrive.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Handle employee onboarding and offboarding activities including account provisioning, licensing, permissions, and device setup.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Perform password resets, MFA resets, account lockouts, token resets, and distribution list modifications.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Modify SMB and NTFS network share permissions and assist with file access troubleshooting.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Provide basic Group Policy familiarity and troubleshooting support where required.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Assist with basic server-side troubleshooting and escalation preparation for senior IT staff.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Troubleshoot Outlook, Teams, VPN, Wi-Fi, printers, browsers, and endpoint devices.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Support software installations, updates, licensing, and troubleshooting for commonly used business applications.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Provide support for emerging technologies and cloud-based tools including AI/ChatGPT-related user assistance.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Communicate issue status, timelines, and follow-up activities clearly with users and management.</li></ul><p data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Required Skills</strong></span></p><ul><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Strong troubleshooting and problem-solving aptitude</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Self-managing with the ability to prioritize and multitask effectively</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Strong interpersonal communication and customer service skills</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Ability to explain technical concepts to non-technical users</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Documentation composition and maintenance experience</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Ability to manage a high ticket volume while maintaining attention to detail</li></ul><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Required Experience and/or Education&nbsp;</strong></span></p><ul><li style=\"font-size: 16px; font-family: arial, sans-serif;\">1+ years of experience in a helpdesk, desktop support, or IT support role</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Hands-on familiarity with Windows 10/11 in a corporate environment</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Working knowledge of Microsoft 365 including Outlook, Exchange Online, Teams, and SharePoint</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Experience with Active Directory user/group management and account provisioning</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Basic familiarity with Group Policy administration and Windows Server environments</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Experience with VPN software and endpoint troubleshooting preferred</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Relevant certifications such as A+, Network+, or Microsoft certifications preferred</li></ul><p data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Benefits</strong></span></p><ul data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 16px;\">Health insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 16px;\">401(k) matching</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 16px;\">Vision insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 16px;\">Dental insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; 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          "indicatorValue": false
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        {
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            "codeValue": "IsSassDlReqForIntPostFlag"
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        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
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          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "IT Support Tech 1",
    "clientRequisitionID": "1398",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Hillsboro",
          "postalCode": "97124",
          "countrySubdivisionLevel1": {
            "codeValue": "OR"
          }
        },
        "nameCode": {
          "shortName": " Hillsboro, OR, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/635616?cid=fa892dce-2046-4605-9555-8d3ccf659b49&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15122
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  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/d5c758da-3d59-4c00-9bfc-2ed472872b56JSON
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