Knowledge Management Specialist

{
  "content_hash": "1af3e69aba474693dfd27432a9e6afa6c129b000144cc6b3ee8366cb8c11dc1c",
  "source_hash": "3715ebe577fe831762494390e7646a5212aec973f6b3ffe33420ec4fb8084eb5",
  "last_changed_at": "2026-06-12T10:34:28.904Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Fredericton, New Brunswick, Canada",
    "city": "Fredericton",
    "region": "NB",
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T11:17:45.152Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Fredericton, New Brunswick, Canada",
      "city": "Fredericton",
      "region": "NB",
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "538",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Fredericton",
      "state": "New Brunswick",
      "country": "Canada",
      "province": null
    },
    "departmentId": "18441",
    "locationType": "1",
    "jobOpeningName": "Knowledge Management Specialist",
    "departmentLabel": "Engineering",
    "employmentStatusLabel": "Contractor"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-06-10",
    "atsLocation": {
      "city": "Fredericton",
      "state": "New Brunswick",
      "country": "Canada",
      "countryId": "2"
    },
    "description": "<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(12, 193, 134)\">About Introhive</span></span></span></p>\n<p><span style=\"font-size: 12pt\">Introhive is the leading relationship capital and data enrichment platform, helping companies build stronger connections, accelerate revenue, and unlock growth through the power of trusted relationships. Our mission is to make business more human by empowering people and organizations with insights that drive meaningful engagement and measurable impact.</span></p>\n<p><br><span style=\"font-size: 12pt\">We believe in connection-driven performance, turning everyday interactions into opportunities for growth and value. And we believe the evolution of our platform, from relationship intelligence tool to indispensable revenue platform powered by relationship capital, is the defining strategic bet of this chapter.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(12, 193, 134); font-size: 14pt; font-weight: bold\">Job Summary</span></span></p>\n<p>We’re seeking a proactive and detail-oriented Knowledge Management Specialist to lead and evolve our customer-facing knowledge base and internal content ecosystem. This role is essential in advancing self-service support, reducing inbound inquiries, and empowering customers and internal teams with clear, accurate, and actionable information.</p>\n<p><br>The ideal candidate combines strategic thinking with strong editorial skills, thrives in cross-functional environments and is passionate about helping people find the information they need quickly and effectively.<br></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(12, 193, 134)\">Location</span></span></span></p>\n<p><span style=\"font-size: 12pt\">Remote within Canada.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(12, 193, 134); font-size: 14pt; font-weight: bold\">Responsibilities</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Knowledge Base Management</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Own the day-to-day operations of the knowledge base: audit, update, and optimize content for accuracy, clarity, and accessibility.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Identify and address content gaps or redundancies to ensure comprehensive product coverage.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Maintain content health through regular reviews and incorporate SEO best practices where applicable.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Content Creation &amp; Optimization</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Analyze customer interactions and feedback across support channels (e.g., Intercom, Zendesk) to identify trends and areas for new content.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Write, edit, and publish knowledge base articles that deliver consistent voice, tone, and structure.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Collaborate with subject matter experts to translate technical concepts into customer-friendly documentation.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Partner with Product and Engineering teams to create or update content aligned with new feature releases and updates.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Cross-Functional Collaboration &amp; Strategy</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Act as a liaison between Product and Support teams to ensure knowledge sharing and alignment.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Communicate updates proactively to support teams when articles are added or revised.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Develop processes and best practices for continual content improvement and team enablement.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Contribute to the broader knowledge management strategy by tracking metrics on content engagement, usefulness, and search performance.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><span style=\"color: rgb(12, 193, 134); font-size: 14pt; font-weight: bold\">Required Skills &amp; Abilities</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Experience:</span><span style=\"color: rgb(34, 34, 34)\"> 2+ years of experience in knowledge management, content strategy, technical writing, or related roles.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Tools:</span><span style=\"color: rgb(34, 34, 34)\"> Proficiency with knowledge management and support tools (e.g., Zendesk Guide, Intercom, Confluence, HelpDocs).</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Skills:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Exceptional writing, editing, and organizational abilities.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Strong analytical skills to evaluate content effectiveness and improve user experience.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Comfort working cross-functionally and communicating in distributed teams.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Nice-to-Have</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Experience implementing or improving knowledge management processes or governance frameworks.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Familiarity with service metrics (e.g., deflection rates, CSAT impact) and using data to inform content strategy.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Experience supporting SaaS platforms or technical products.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><span style=\"color: rgb(12, 193, 134); font-size: 14pt; font-weight: bold\">Why Introhive?</span></span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Because we don’t just build smart solutions, we build a culture where people do their best work. We trust you to own your craft, encourage curiosity to fuel innovation and celebrate collaboration over competition. You’ll find growth, balance, and a team that’s always got your back.</span></p>",
    "compensation": null,
    "departmentId": "18441",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Knowledge Management Specialist",
    "departmentLabel": "Engineering",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://introhive.bamboohr.com/careers/538",
    "employmentStatusLabel": "Contractor"
  }
}