Head of Technology (Primary Care, Concierge Medicine)

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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">This is a rare opportunity for a technology leader who thrives at the intersection of strategy and execution, who understands healthcare and HCIT deeply, and who is energized by the chance to apply AI and modern software tools in a high-stakes, high-standards environment.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">We are seeking a visionary and hands-on Head of Technology to architect and lead the next era of innovation at Private Medical.  </span><br><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">You will own the technology systems that enable 160 people to deliver high-touch, personalized, proactive, data-driven care to a highly discerning membership, and you will build the capabilities and infrastructure that enables Private Medical scale beyond our current footprint. You will be expected to roll up your sleeves alongside your colleagues to make it happen.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Hybrid (50% remote, 50% working from San Francisco and/or Menlo Park offices)</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Team leadership:</span> Manage and develop the internal IT organization, including an IT Manager, IT Support Specialists, Systems Administrator, Project Manager, and Salesforce Administrator. This includes ownership of IT operations, enterprise systems, service delivery, and cross-functional technology support across the organization.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\"><span style=\"font-weight: bold\">About Us</span></span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">At <a href=\"https://privatemedical.org/who-private-medical-serves/\" target=\"_blank\" rel=\"noopener noreferrer\">Private Medical</a>, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">What You'll Do</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Technology Strategy &amp; Roadmap</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Partner directly with the CEO and senior leadership to develop and own Private Medical’s multi-year technology roadmap, spanning clinical operations, member experience, data management, and internal systems. This technology roadmap allows our clinical teams to dedicate more of their time to patient facing care, provides our members with a more modern interface for care and communications, and enables Private Medical to scale more rapidly.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Identify and evaluate technologies, both emerging (including AI) and well established, and translate them into concrete, prioritized opportunities for the business.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Own the technology budget and provide regular reporting to the CEO and Board of Directors on progress, priorities, and ROI.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">AI &amp; Clinical Innovation</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Lead the design and implementation of AI-powered tools that enhance the productivity and effectiveness of our clinical teams — from intelligent documentation and ambient scribing to proactive care gap identification and predictive analytics.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Develop next-generation member-facing technology, including mobile and digital communication tools that reflect the premium, personalized nature of our brand.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Evaluate and implement purpose-built AI solutions for healthcare, as well as general-purpose LLM and automation tools adapted for clinical workflows.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Ensure all AI initiatives comply with HIPAA and other applicable healthcare regulations. Establish governance frameworks for responsible AI use, including model validation, a clear stance on PHI handling in third-party LLM pipelines, and monitoring for clinical AI tools that approach clinical decision support.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Core Systems &amp; Integrations</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Drive the continued evolution of our Salesforce CRM platform and its deep integration with Elation, our Electronic Health Records (EHR) system.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Lead the design of internal processes and data flows that enable our clinical teams to provide proactive, data-driven, best-in-class care and enable appropriate performance management.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Optimize usage of our existing software stack including Salesforce, Elation EHR, Slack, Box, Confluence, NetSuite and Google Workspace and evaluate and select any additional or different products as needed.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Team Leadership &amp; Execution</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Manage and develop our internal IT teams, including hiring, performance management, and day-to-day leadership.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Lead quarterly and annual planning cycles for the technology function, building and maintaining a clear project roadmap.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Coordinate and manage third-party vendors and implementation consultants to deliver projects on time and within budget.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Champion a culture of rigor, accountability, and continuous improvement within the technology organization.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Infrastructure &amp; Security</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Ensure our employees receive high-quality device management, IT support, and cybersecurity protection across all offices and remote environments.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Oversee compliance with HIPAA<span style=\"font-weight: bold\">,</span> the 21st Century Cures Act information blocking rules, and the security and privacy of member health data. Familiarity with HITRUST CSF and SOC 2 Type II frameworks is expected.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Build scalable infrastructure capable of supporting Private Medical’s continued growth.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">What You Bring</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Education &amp; Experience</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Bachelor’s degree required (preferably in Computer Science, Information Systems, Data Science, or a related field); advanced degree a plus.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">8+ years in technology leadership roles, with direct accountability for strategy, implementation, and team management.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Demonstrated success leading technology transformation in healthcare — ideally in a clinical, provider, or health services environment with exposure to EHR systems, HIPAA compliance, clinical workflows, and driving clinician adoption of technology.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Experience operating at both scale (larger organizations with sophisticated systems) and speed (high-growth environments where you personally drive execution).</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Track record of successfully implementing AI, automation, or advanced analytics in an enterprise or clinical context.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Experience managing vendor relationships and complex, cross-functional multi-month projects.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Clinical Informatics &amp; Interoperability</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Working knowledge of clinical data exchange standards — including HL7 v2, FHIR R4, and C-CDA — and comfort evaluating interoperability vendors and integration architecture decisions.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Familiarity with the regulatory landscape governing health data exchange, from HIPAA and HITECH through the 21st Century Cures Act information blocking rules and TEFCA.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Understanding of clinical terminologies (LOINC, SNOMED CT, RxNorm, ICD-10, CPT) sufficient to work effectively with clinical and informatics partners.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Experience establishing governance for clinical AI tools, including responsible handling of PHI in LLM pipelines and validation practices for tools that inform clinical workflows.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Skills &amp; Mindset</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">A strategic thinker who can translate business needs into clear technology plans — and then execute them.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Comfortable operating without a large team; you lead by doing, not just directing.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Exceptional at earning trust with physicians, administrative staff, operations partners, and executive leadership.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">An entrepreneurial orientation: you take ownership, move with urgency, and hold yourself to a high standard.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Deep familiarity with modern SaaS platforms, APIs, data integrations, and cloud infrastructure.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">In-depth experience with Salesforce CRM, including Salesforce Health Cloud.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Hands-on experience implementing or managing EHR systems (Elation experience a significant plus).</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Familiarity with AI tools applicable to clinical settings — ambient AI, clinical NLP, patient engagement automation, or similar.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">HITRUST CSF or SOC 2 Type II implementation experience; or equivalent demonstrated expertise in healthcare data security.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">PMP or equivalent project management experience.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Prior work at a concierge, direct primary care, or high-touch membership-based healthcare organization, or at a patient-facing digital health company (One Medical, Crossover Health, Oak Street, Forward, Iora, or similar) is a plus!</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">What is in it for you?</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">A competitive starting salary commensurate with experience and skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">401(k) with a match (up to 3% of salary)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Robust health benefits</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Wellness and WFH reimbursement (up to $1,500/year)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">3 weeks of paid time off</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">10 paid holidays off &amp; 1 floating holiday</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">......and most importantly, the chance to help lead the evolution of an established, highly respected primary care practice into its next phase of growth!</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">We appreciate all applications and will be in touch with selected candidates as soon as possible.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.</span></p>",
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