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HVAC Service Field Supervisor

8fb411ad 9387 470f B615 4fddbb07c21e 2554070838 932 · Columbia, MD, US, Columbia, MD · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8fb411ad 9387 470f B615 4fddbb07c21e 2554070838 932
TitleHVAC Service Field Supervisor
Normalized title-
Department / team-
LocationColumbia, MD, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-07 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company8fb411ad 9387 470f B615 4fddbb07c21e 2554070838 932
Sourcef3aec015-4e3a-40b7-9266-ecebaac9b7d3
ATS providerADP Workforce Now Recruiting

Description

Service Field Supervisor Summary The Havtech Service Field Supervisor plays a critical dual role serving as both a hands-on technical leader and a people developer. This position is responsible for coaching, mentoring, and elevating the technical and professional capabilities of Service Apprentices, Technicians, and Coordinators while also contributing directly to field service operations. This role is central to building a high-performing service team by reinforcing standards in safety, technical excellence, customer service, and operational consistency. The ideal candidate brings strong commercial HVAC experience, a passion for developing others, and the ability to lead through influence, example, and accountability. Key Responsibilities 1. Coaching, Mentorship & Workforce Development Lead the technical and professional development of Service Apprentices, Technicians, and Coordinators through structured and hands-on coaching. Provide real-time field training in diagnostics, system optimization, installation best practices, and troubleshooting. Establish and reinforce standard work practices, quality expectations, and service processes. Conduct job site reviews and follow-ups focused on learning, skill progression, and continuous improvement. Mentor Technicians in customer communication, problem-solving, and ownership of work. Perform monthly evaluations of assigned apprentices and ensure timely and accurate submission of all required local union documentation. Identify skill gaps and partner with Area Service Manager(s) to build targeted development plans. Support and contribute to formal and informal training programs (e.g., after hours training, service meeting, and other technical sessions). Actively develop future leaders by modeling strong decision-making, accountability, and professionalism. 2. Technical Leadership & Field Support Serve as the primary in-house technical resource for complex service issues, supporting Technicians in troubleshooting and resolution. Provide hands-on assistance in repair, retrofit, replacement, and startup of commercial HVAC systems. Maintain deep working knowledge of major equipment lines and emerging technologies. Ensure safe high-quality workmanship through field audits, job reviews, and direct coaching. Lead or support labor-intensive projects, system startups, and critical service calls. Serve as an escalation resource by providing after-hours technical guidance and field support to Technicians as required. 3. Operational & Supervisory Support Partner with Service Coordinator(s) to coordinate, assign, and oversee field work. Assist in complex workforce planning, scheduling, and dispatch coordination alongside Service Coordinator(s) and Area Service Manager(s). Support operational needs by responding to service calls as required to maintain call volume coverage and applied time targets. Support performance management through feedback, coaching conversations, direct mentoring, and issue resolution. Have awareness of and help improve applied time, job efficiency, and overall team productivity. Oversee and support resolution of callbacks and warranty-related work. Ensure proper documentation, job closeout, and process compliance. 4. Customer & Project Execution Serve as a lead customer contact on complex jobs, ensuring clear communication and high-quality service delivery. Collaborate with Sales and internal teams to ensure accurate job scope, materials, and execution plans. Support project execution by assisting with planning, site evaluations, and coordination with Service Coordinator(s) and other trades. Act as project lead when required on complex or labor-intensive jobs. Maintain strong, professional relationships with customers and trade partners, even in high-pressure situations. 5. Safety, Quality & Continuous Improvement Promote and enforce safety standards, policies, and best practices. Evaluate job site conditions and provide recommendations to improve safety and efficiency. Maintain accountability for quality control and consistent service delivery standards. Support preventative maintenance strategies and proactive system care. Contribute to process improvement efforts, documentation, and knowledge sharing. Supervisory Responsibilities This role operates as an individual contributor with functional supervisory responsibilities. In partnership with Area Service Manager(s), the Field Supervisor: Supports hiring, training, and onboarding efforts Assists with work planning, assignment, and performance evaluation Provides ongoing coaching, mentoring, and corrective guidance Helps resolve employee and customer issues in alignment with company policies Qualifications Minimum 5+ years of advanced commercial HVAC service experience Strong expertise in diagnostics, installation, and service of commercial HVAC systems Demonstrated ability or strong desire to coach, mentor, and develop others Proven ability to lead through influence, trust, and technical credibility Strong communication skills with the ability to translate technical concepts clearly Experience working in a fast-paced, team-oriented, service environment Solid understanding of service operations, workflows, and performance metrics Self-directed learner with the ability to research and adapt to new technologies Proficiency with Microsoft Office and service management tools Willingness to travel locally with occasional overnight travel Flexibility to work extended hours or weekends as needed Physical Demands Regular standing, walking, climbing, and use of hands and tools Frequent bending, kneeling, and working in confined or elevated spaces Ability to lift: Up to 50 lbs regularly Up to 75+ lbs occasionally with assistance Vision requirements include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus. DECLARATION: Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the President or the Director of Human Resources will be subject to disciplinary action up to and including termination.

Full job record

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TitleHVAC Service Field Supervisor
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CountryUnited States
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First Seen At2026-05-31 18:59:12Z
Last Seen At2026-06-06 12:54:24Z
Last Checked At2026-06-06 12:54:24Z
Last Changed At2026-06-06 12:54:24Z
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Source Posted At2026-05-07 13:10:00Z
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:center;line-height:normal;' data-pasted=\"true\"><strong><span style='font-size:19px;font-family:\"Calibri\",sans-serif;color:#262626;'>Service Field Supervisor</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"width:237px;height:64px;\"></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:24px;font-family:\"Calibri\",sans-serif;'>Summary</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>The Havtech Service Field Supervisor plays a critical dual role serving as both a hands-on technical leader and a people developer. This position is responsible for coaching, mentoring, and elevating the technical and professional capabilities of Service Apprentices, Technicians, and Coordinators while also contributing directly to field service operations.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>This role is central to building a high-performing service team by reinforcing standards in safety, technical excellence, customer service, and operational consistency. The ideal candidate brings strong commercial HVAC experience, a passion for developing others, and the ability to lead through influence, example, and accountability.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:24px;font-family:\"Calibri\",sans-serif;'>Key Responsibilities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:18px;font-family:\"Calibri\",sans-serif;'>1. Coaching, Mentorship &amp; Workforce Development&nbsp;</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Lead the technical and professional development of Service Apprentices, Technicians, and Coordinators through structured and hands-on coaching.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Provide real-time field training in diagnostics, system optimization, installation best practices, and troubleshooting.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Establish and reinforce standard work practices, quality expectations, and service processes.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Conduct job site reviews and follow-ups focused on learning, skill progression, and continuous improvement.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Mentor Technicians in customer communication, problem-solving, and ownership of work.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Perform monthly evaluations of assigned apprentices and ensure timely and accurate submission of all required local union documentation.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Identify skill gaps and partner with Area Service Manager(s) to build targeted development plans.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Support and contribute to formal and informal training programs (e.g., after hours training, service meeting, and other technical sessions).&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Actively develop future leaders by modeling strong decision-making, accountability, and professionalism.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:18px;font-family:\"Calibri\",sans-serif;'>2. Technical Leadership &amp; Field Support</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Serve as the primary in-house technical resource for complex service issues, supporting Technicians in troubleshooting and resolution.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Provide hands-on assistance in repair, retrofit, replacement, and startup of commercial HVAC systems.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Maintain deep working knowledge of major equipment lines and emerging technologies.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Ensure safe high-quality workmanship through field audits, job reviews, and direct coaching.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Lead or support labor-intensive projects, system startups, and critical service calls.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Serve as an escalation resource by providing after-hours technical guidance and field support to Technicians as required.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:18px;font-family:\"Calibri\",sans-serif;'>3. Operational &amp; Supervisory Support</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Partner with Service Coordinator(s) to coordinate, assign, and oversee field work.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Assist in complex workforce planning, scheduling, and dispatch coordination alongside Service Coordinator(s) and Area Service Manager(s).&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Support operational needs by responding to service calls as required to maintain call volume coverage and applied time targets.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Support performance management through feedback, coaching conversations, direct mentoring, and issue resolution.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Have awareness of and help improve applied time, job efficiency, and overall team productivity.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Oversee and support resolution of callbacks and warranty-related work.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Ensure proper documentation, job closeout, and process compliance.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:18px;font-family:\"Calibri\",sans-serif;'>4. Customer &amp; Project Execution</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Serve as a lead customer contact on complex jobs, ensuring clear communication and high-quality service delivery.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Collaborate with Sales and internal teams to ensure accurate job scope, materials, and execution plans.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Support project execution by assisting with planning, site evaluations, and coordination with Service Coordinator(s) and other trades.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Act as project lead when required on complex or labor-intensive jobs.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Maintain strong, professional relationships with customers and trade partners, even in high-pressure situations.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:18px;font-family:\"Calibri\",sans-serif;'>5. Safety, Quality &amp; Continuous Improvement</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Promote and enforce safety standards, policies, and best practices.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Evaluate job site conditions and provide recommendations to improve safety and efficiency.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Maintain accountability for quality control and consistent service delivery standards.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Support preventative maintenance strategies and proactive system care.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Contribute to process improvement efforts, documentation, and knowledge sharing.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:24px;font-family:\"Calibri\",sans-serif;'>Supervisory Responsibilities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>This role operates as an individual contributor with functional supervisory responsibilities. In partnership with Area Service Manager(s), the Field Supervisor:</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Supports hiring, training, and onboarding efforts&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Assists with work planning, assignment, and performance evaluation&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Provides ongoing coaching, mentoring, and corrective guidance&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Helps resolve employee and customer issues in alignment with company policies&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:24px;font-family:\"Calibri\",sans-serif;'>Qualifications</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Minimum 5+ years of advanced commercial HVAC service experience&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Strong expertise in diagnostics, installation, and service of commercial HVAC systems&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Demonstrated ability or strong desire to coach, mentor, and develop others&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Proven ability to lead through influence, trust, and technical credibility&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Strong communication skills with the ability to translate technical concepts clearly&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Experience working in a fast-paced, team-oriented, service environment&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Solid understanding of service operations, workflows, and performance metrics&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Self-directed learner with the ability to research and adapt to new technologies&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Proficiency with Microsoft Office and service management tools&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Willingness to travel locally with occasional overnight travel&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Flexibility to work extended hours or weekends as needed&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:24px;font-family:\"Calibri\",sans-serif;'>Physical Demands</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Regular standing, walking, climbing, and use of hands and tools&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Frequent bending, kneeling, and working in confined or elevated spaces&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Ability to lift:&nbsp;</span><ul type=\"circle\" style=\"margin-bottom:0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;font-size:15px;font-family: initial;line-height: normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Up to 50 lbs regularly&nbsp;</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;font-size:15px;font-family: initial;line-height: normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Up to 75+ lbs occasionally with assistance&nbsp;</span></li></ul></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Vision requirements include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-family:\"Calibri\",sans-serif;'>DECLARATION:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style='font-family:\"Calibri\",sans-serif;'>Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the President or the Director of Human Resources will be subject to disciplinary action up to and including termination.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><br></p>\n",
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