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Home › Companies › F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001 › Member Advocate 2 - Middle Stage

Member Advocate 2 - Middle Stage

F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001 · Big Spring, Midland, TX, US, Midland, TX · Active · $18–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001
TitleMember Advocate 2 - Middle Stage
Normalized title-
Department / team-
LocationBig Spring, TX, United States
Work model-
Employment typeFull Time
Salary$18–$22 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Big Spring.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001
Sourcee6f8737d-430f-4c33-9dc5-93098a477dd9
ATS providerADP Workforce Now Recruiting

Description

MCCU is hiring a Member Advocate II! Click the link below to review the complete job description. Ideal Candidate: You’ll love this role if you’re someone who enjoys helping members navigate financial challenges, communicating with empathy and confidence, and finding solutions that balance member needs with organizational goals. You take pride in professionalism, stay calm under pressure, and are motivated by meaningful outcomes. What Sets You Apart Service: Makes difficult conversations respectful, supportive, and member‑focused. Attention: Documents accurately, follows procedures closely, and pays attention to account details. Pride: Owns outcomes, follows through, and represents MCCU with professionalism. Value: Identifies solutions that support both the member and the credit union. Advocate: Supports teammates, escalates concerns appropriately, and speaks up to improve processes. What You Bring to the Role One to three years of experience in loan collections, preferably in a financial services environment Experience handling multiple stages of delinquency preferred High‑volume inbound/outbound call experience (collections, servicing, or member services) Graduation from an accredited senior high school or equivalent or GED Strong communication, negotiation, and problem‑solving skills Ability to manage sensitive conversations with professionalism, empathy, and discretion Strong analytical skills and attention to detail Ability to prioritize and manage a high volume of accounts efficiently A Preview of What Joining Us as a Member Advocate II Looks Like The Member Advocate II plays a critical role in managing mid‑stage and escalated delinquent accounts. This position works closely with members to explain repayment options, assess financial hardship, and negotiate appropriate arrangements within established authority levels. The role requires sound judgment, detailed documentation, and the ability to de‑escalate challenging conversations while maintaining compliance and professionalism. Member Advocate IIs also support team success by assisting Level 1 Advocates with escalated situations, identifying trends impacting delinquency, and recommending process improvements that strengthen overall performance. The Impact Behind This Role Support members through financial hardship with clear, respectful guidance. Protect credit union assets through effective collection and recovery efforts. Ensure accurate, detailed documentation on higher‑risk accounts. Improve consistency and quality in delinquency management. Strengthen team performance through collaboration and knowledge sharing. Identify trends that help inform underwriting and servicing improvements. To learn more about our company, culture, and the benefits we offer, please click here. Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting. MCCU is an equal opportunity employer. A ll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415. All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Full job record

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Org ID788c5a01-351d-423d-a5e4-59f276b796fe
Source IDe6f8737d-430f-4c33-9dc5-93098a477dd9
Board IDe6f8737d-430f-4c33-9dc5-93098a477dd9
Provideradp_workforcenow
Provider Job Key566707
TitleMember Advocate 2 - Middle Stage
Normalized Title—
Statusactive
Activeyes
Location TextBig Spring, Midland, TX, US, Midland, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityBig Spring
Salary Raw18.30 To 21.50 (USD) Hourly
Salary Min18.3
Salary Max21.5
Salary CurrencyUSD
Salary Periodhour
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First Seen At2026-05-31 18:59:10Z
Last Seen At2026-06-06 13:30:27Z
Last Checked At2026-06-06 13:30:27Z
Last Changed At2026-06-06 13:30:27Z
Inactive At—
Source Posted At2026-05-27 15:29:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><p><br></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;' data-pasted=\"true\"><strong><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><u>MCCU is hiring a Member Advocate II! Click the link below to review the complete job description.&nbsp;</u></span></strong></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;'><br></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong><u><span style=\"background: white;\">Ideal Candidate:</span></u></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">You&rsquo;ll love this role if you&rsquo;re someone who enjoys helping members navigate financial challenges, communicating with empathy and confidence, and finding solutions that balance member needs with organizational goals. You take pride in professionalism, stay calm under pressure, and are motivated by meaningful outcomes.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong><span style=\"font-size: 15px;\">&nbsp;</span></strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><strong><span style=\"font-size: 15px;\">What Sets You Apart</span></strong></li></ol></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><em><u><span style=\"font-size: 15px;\">Service:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Makes difficult conversations respectful, supportive, and member‑focused.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><em><u><span style=\"font-size: 15px;\">Attention:</span></u></em> <span style=\"font-size: 15px;\">Documents accurately, follows procedures closely, and pays attention to account details.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><em><u><span style=\"font-size: 15px;\">Pride:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Owns outcomes, follows through, and represents MCCU with professionalism.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><em><u><span style=\"font-size: 15px;\">Value:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Identifies solutions that support both the member and the credit union.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><em><u><span style=\"font-size: 15px;\">Advocate:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Supports teammates, escalates concerns appropriately, and speaks up to improve processes.</span></li></ul></div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><br></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><strong><span style=\"font-size: 15px;\">What You Bring to the Role</span></strong></li></ol></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">One to three years of experience in loan collections, preferably in a financial services environment</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Experience handling multiple stages of delinquency preferred</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">High‑volume inbound/outbound call experience (collections, servicing, or member services)</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Graduation from an accredited senior high school or equivalent or GED</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Strong communication, negotiation, and problem‑solving skills</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Ability to manage sensitive conversations with professionalism, empathy, and discretion</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Strong analytical skills and attention to detail</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Ability to prioritize and manage a high volume of accounts efficiently</span></li></ul></div><p style='margin: 0in 0in 0in 0.75in; font-size: 16px; font-family: \"Times New Roman\", serif; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin: 0in 0in 0in 0.75in; font-size: 16px; font-family: \"Times New Roman\", serif; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong><u>A Preview of What Joining Us as a Member Advocate II Looks Like</u></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong><span style=\"font-size: 15px; background: white;\">&nbsp;</span></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">The Member Advocate II plays a critical role in managing mid‑stage and escalated delinquent accounts. This position works closely with members to explain repayment options, assess financial hardship, and negotiate appropriate arrangements within established authority levels. The role requires sound judgment, detailed documentation, and the ability to de‑escalate challenging conversations while maintaining compliance and professionalism.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">Member Advocate IIs also support team success by assisting Level 1 Advocates with escalated situations, identifying trends impacting delinquency, and recommending process improvements that strengthen overall performance.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; background: white; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; background: white; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong><u>The Impact Behind This Role</u></strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Support members through financial hardship with clear, respectful guidance.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Protect credit union assets through effective collection and recovery efforts.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Ensure accurate, detailed documentation on higher‑risk accounts.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Improve consistency and quality in delinquency management.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Strengthen team performance through collaboration and knowledge sharing.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 1; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px;\">Identify trends that help inform underwriting and servicing improvements.</span></li></ol></div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f95f26da-fa1b-4e18-aeb7-6301f36e7dba&ccId=19000101_000001&lang=en_US\" style=\"font-family: tahoma,sans-serif;\"><strong><span style=\"font-size: 15px; background: white;\">To learn more about our company, culture, and the benefits we offer, please click here.</span></strong></a></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong><em><span style=\"font-size: 13px;\">&nbsp;</span></em></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><strong><em><span style=\"font-size: 13px;\">Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.</span></em></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><br></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf\" style=\"font-family: tahoma,sans-serif;\"><em><span style=\"font-size: 13px;\">MCCU is an equal opportunity employer.</span></em></a></span><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><em><span style=\"font-size: 13px;\"> A</span></em><em><span style=\"font-size: 13px;\">ll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. </span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><em><span style=\"font-size: 13px;\">&nbsp;</span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><em><span style=\"font-size: 13px;\">A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.</span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><em><span style=\"font-size: 13px;\">&nbsp;</span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"color: rgb(0, 0, 0); font-family: tahoma, sans-serif;\"><em><span style=\"font-size: 13px;\">All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.&nbsp;</span></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;' data-pasted=\"true\"><em><span style=\"font-size: 13px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></em></p><p><br></p></div></div></div></div></div>\n",
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