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Resident Advocate-Gilroy CWSP-Swing (Wednesday- Sunday) or (Tuesday-Saturday) (85148)
D5CCEE08944274A96388058FB68F1A82 · Gilroy CSWP - Gilroy, CA 95020; 8490 Wren Ave, Gilroy, CA, 95020, USA · On Site · Active · $28–$28 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | D5CCEE08944274A96388058FB68F1A82 |
| Title | Resident Advocate-Gilroy CWSP-Swing (Wednesday- Sunday) or (Tuesday-Saturday) (85148) |
| Normalized title | - |
| Department / team | Nonprofit - Social Services |
| Location | Gilroy, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $28–$28 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-06 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from D5CCEE08944274A96388058FB68F1A82. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Gilroy. | Open |
| Department jobs | Active postings in Nonprofit - Social Services. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | D5CCEE08944274A96388058FB68F1A82 |
| Source | 44055e02-5d3b-490c-a22a-b7346535cbf6 |
| ATS provider | Paycom ATS |
Description
Description
Position: Resident Advocate- Gilroy CWSP
Location: Gilroy CWSP
Employment Full Time, Non-Exempt
Compensation: $28.11/Hourly
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUES
Kindness : We act with empathy toward others.
Passion : We ignite change to fulfill our mission.
Excellence : We deliver exceptional service to our communities.
POSITION OVERVIEW
The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant’s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas
REPORTING RELATIONSHIPS
This role reports to the Program Manager
PRIMARY RESPONSIIBLITIES
Direct Client Service (90%)
Responsible for the care, safety and supervision of program participants and guests
Implement and enforce HomeFirst guidelines and site rules
Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days
Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
Work with participants to execute their personalized housing plan
Provide direct guest support with developing, updating, and reassessing housing plans
Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
Complete and submit Incident Reports, Behavioral Contracts, and other forms as needed
Provide information, referrals, housing resources, and program support to program participants
Distribute clothing, linens, toiletries, and any other items supplied by the program
Restock program supplies and submit supply order request in a timely manner
Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner
Conduct shelter floor, facility, and perimeter checks
Assist with set-up and break-down daily and for any special events or activities
Complete and file all paperwork in a timely manner
Maintain professional conduct, attitude and appearance
Communicate to and delegate tasks to next shift
Maintain confidentiality regarding clients, personnel and other internal agency affairs
Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community
Maintain compliance with agency/ site policies and procedures
Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
Commit to treat each guest with respect and dignity
Demonstrate conflict resolution skills
General (10%)
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
Assist with office-related tasks as needed
Attend all mandatory meetings, workshops, and trainings
Perform other general duties as assigned
Skills, Abilities, and Knowledge:
Proven ability to develop client service or housing plans
Ability to work with people of diverse social backgrounds, strong interpersonal skills
Strong written and oral communication skills
Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems
High level of flexibility and ability to prioritize appropriately
Work effectively within a team
Strong sense of accountability
Strong customer service skills
Ability to multitask efficiently
Advocacy and case management skills
Knowledge of local social service resources/providers
Effective problem-solving skills
Demonstrate strong leadership skills
Excellent organizational skills and ability to complete tasks
Reliable; excellent punctuality and attendance for scheduled work shifts
Ability to work flexible hours, especially nights, weekends and overnights. Must be available by telephone, on-call, and as needed during employee’s scheduled availability
Able to take initiative and work independently and productively with minimal supervision
Ability to meet deadlines and complete multiple tasks in a timely manner
Ability to maintain professional conduct, attitude, and appearance at all times
Must be able to work under pressure, handle stressful situations, and maintain flexibility
Other:
Able to perform sedentary work;
Able to lift up to 30 lbs. on occasion;
Ability to use keyboard and read computer screens for extended periods;
Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
Qualifications
QUALIFICATIONS (YOU HAVE)
• AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services
Lived experience OR understanding of and sensitivity to the needs of the unhoused population
Full job record
| Job ID | e0c91722857cf210983b4cfebf03deee842894e2 |
| Org ID | 8d332624-2198-4f4b-8b7a-9ffe060fbafd |
| Source ID | 44055e02-5d3b-490c-a22a-b7346535cbf6 |
| Board ID | 44055e02-5d3b-490c-a22a-b7346535cbf6 |
| Provider | paycom |
| Provider Job Key | 672730 |
| Title | Resident Advocate-Gilroy CWSP-Swing (Wednesday- Sunday) or (Tuesday-Saturday) (85148) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Gilroy CSWP - Gilroy, CA 95020; 8490 Wren Ave, Gilroy, CA, 95020, USA |
| Department | Nonprofit - Social Services |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Gilroy |
| Salary Raw | $28.11 - $28.11 Hourly |
| Salary Min | 28.11 |
| Salary Max | 28.11 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=672730&clientkey=D5CCEE08944274A96388058FB68F1A82 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=672730&clientkey=D5CCEE08944274A96388058FB68F1A82 |
| First Seen At | 2026-05-31 19:06:07Z |
| Last Seen At | 2026-06-06 20:02:45Z |
| Last Checked At | 2026-06-06 20:02:45Z |
| Last Changed At | 2026-05-31 19:06:07Z |
| Inactive At | — |
| Source Posted At | 2026-05-06 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=D5CCEE08944274A96388058FB68F1A82/date=2026-06-06/2026-06-06T20-02-43-382Z-9982b7889e04b785a97b40dc07440b324623efd3146e9edb67f5ac3ea9fe48ec.json |
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"description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><img alt=\"\" src=\"https://static.wixstatic.com/media/a5829f_7a43a822ef134996b9980e85efc9447e~mv2.png/v1/fill/w_272,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" style=\"height:65px; width:272px\" /></span></span></p>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Position: Resident Advocate- Gilroy CWSP</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Location: Gilroy CWSP</strong> </span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Employment Full Time, Non-Exempt</strong> </span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Compensation: $28.11/Hourly</strong> </span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><strong><span style=\"color:#222222\">ABOUT HOMEFIRST</span></strong></span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>OUR VALUES</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><em>Kindness</em></strong><em>: We act with empathy toward others.</em></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><em>Passion</em></strong><em>: We ignite change to fulfill our mission.</em></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><em>Excellence</em></strong><em>: We deliver exceptional service to our communities.</em></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>POSITION OVERVIEW</strong></span></span></p>\n\n<p> </p>\n\n<p style=\"margin-left:3px; margin-right:3px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#000000\">The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant’s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas</span></span></span></span></p>\n\n<p style=\"margin-left:3px; margin-right:3px\"> </p>\n\n<p style=\"margin-left:3px; margin-right:3px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><strong><span style=\"color:#000000\">REPORTING RELATIONSHIPS</span></strong></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">This role reports to the Program Manager </span></span></p>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>PRIMARY RESPONSIIBLITIES</strong></span></span></p>\n\n<p style=\"margin-right:3px\"> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Direct Client Service (90%)</span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Responsible for the care, safety and supervision of program participants and guests</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Implement and enforce HomeFirst guidelines and site rules</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Check guests into and out of the facility using the Homeless Management Information System (HMIS)</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Document all notes of services provided into HMIS within 3 business days</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Complete intake of potential participants including thorough and accurate VI-SPDAT assessments</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Work with participants to execute their personalized housing plan</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Provide direct guest support with developing, updating, and reassessing housing plans</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Complete and submit Incident Reports, Behavioral Contracts, and other forms as needed</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Provide information, referrals, housing resources, and program support to program participants</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Distribute clothing, linens, toiletries, and any other items supplied by the program</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Restock program supplies and submit supply order request in a timely manner</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Conduct shelter floor, facility, and perimeter checks</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist with set-up and break-down daily and for any special events or activities</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Complete and file all paperwork in a timely manner</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Maintain professional conduct, attitude and appearance</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Communicate to and delegate tasks to next shift</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Maintain confidentiality regarding clients, personnel and other internal agency affairs</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Maintain compliance with agency/ site policies and procedures</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Commit to treat each guest with respect and dignity</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Demonstrate conflict resolution skills</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">General (10%) </span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public </span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist with office-related tasks as needed </span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Attend all mandatory meetings, workshops, and trainings </span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Perform other general duties as assigned</span></span></li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Skills, Abilities, and Knowledge:</strong></span></span></p>\n\n<p> </p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Proven ability to develop client service or housing plans</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to work with people of diverse social backgrounds, strong interpersonal skills</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Strong written and oral communication skills</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">High level of flexibility and ability to prioritize appropriately</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Work effectively within a team</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Strong sense of accountability</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Strong customer service skills</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to multitask efficiently</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Advocacy and case management skills</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Knowledge of local social service resources/providers</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Effective problem-solving skills</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Demonstrate strong leadership skills</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Excellent organizational skills and ability to complete tasks</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Reliable; excellent punctuality and attendance for scheduled work shifts</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to work flexible hours, especially nights, weekends and overnights. Must be available by telephone, on-call, and as needed during employee’s scheduled availability</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Able to take initiative and work independently and productively with minimal supervision</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to meet deadlines and complete multiple tasks in a timely manner</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to maintain professional conduct, attitude, and appearance at all times</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Must be able to work under pressure, handle stressful situations, and maintain flexibility</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Other:</strong></span></span></p>\n\n<p> </p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Able to perform sedentary work;</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Able to lift up to 30 lbs. on occasion;</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to use keyboard and read computer screens for extended periods;</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;</span></span></li>\n</ul>\n\n<p style=\"margin-left:8px\"> </p>\n\n<p style=\"margin-left:8px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>ORGANIZATIONAL EQUITY STATEMENT</strong></span></span></p>\n\n<p> </p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</span></span></span></span></p>\n\n<p> </p>\n",
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We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\n \\n\\nThe Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant’s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas\\n\\n \\n\\nREPORTING RELATIONSHIPS\\n\\n \\n\\nThis role reports to the Program Manager \\n\\n \\n\\n \\n\\nPRIMARY RESPONSIIBLITIES\\n\\n \\n\\nDirect Client Service (90%)\\n\\n\\n\\tResponsible for the care, safety and supervision of program participants and guests\\n\\tImplement and enforce HomeFirst guidelines and site rules\\n\\tWelcome all agency guests to the facility, including program participants, volunteers, staff, and community members\\n\\tCheck guests into and out of the facility using the Homeless Management Information System (HMIS)\\n\\tDocument all notes of services provided into HMIS within 3 business days\\n\\tComplete intake of potential participants including thorough and accurate VI-SPDAT assessments\\n\\tWork with participants to execute their personalized housing plan\\n\\tProvide direct guest support with developing, updating, and reassessing housing plans\\n\\tMake timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies\\n\\tRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicable\\n\\tAdhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model\\n\\tComplete and submit Incident Reports, Behavioral Contracts, and other forms as needed\\n\\tProvide information, referrals, housing resources, and program support to program participants\\n\\tDistribute clothing, linens, toiletries, and any other items supplied by the program\\n\\tRestock program supplies and submit supply order request in a timely manner\\n\\tProvide general site clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner\\n\\tConduct shelter floor, facility, and perimeter checks\\n\\tAssist with set-up and break-down daily and for any special events or activities\\n\\tComplete and file all paperwork in a timely manner\\n\\tMaintain professional conduct, attitude and appearance\\n\\tCommunicate to and delegate tasks to next shift\\n\\tMaintain confidentiality regarding clients, personnel and other internal agency affairs\\n\\tConduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community\\n\\tMaintain compliance with agency/ site policies and procedures\\n\\tProvide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention\\n\\tCommit to treat each guest with respect and dignity\\n\\tDemonstrate conflict resolution skills\\n\\n\\n \\n\\nGeneral (10%) \\n\\n\\n\\tRepresent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public \\n\\tAssist with office-related tasks as needed \\n\\tAttend all mandatory meetings, workshops, and trainings \\n\\tPerform other general duties as assigned\\n\\n\\n \\n\\n \\n\\n \\n\\n \\n\\nSkills, Abilities, and Knowledge:\\n\\n \\n\\n\\n\\tProven ability to develop client service or housing plans\\n\\tAbility to work with people of diverse social backgrounds, strong interpersonal skills\\n\\tStrong written and oral communication skills\\n\\tWorking knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems\\n\\tHigh level of flexibility and ability to prioritize appropriately\\n\\tWork effectively within a team\\n\\tStrong sense of accountability\\n\\tStrong customer service skills\\n\\tAbility to multitask efficiently\\n\\tAdvocacy and case management skills\\n\\tKnowledge of local social service resources/providers\\n\\tEffective problem-solving skills\\n\\tDemonstrate strong leadership skills\\n\\tExcellent organizational skills and ability to complete tasks\\n\\tReliable; excellent punctuality and attendance for scheduled work shifts\\n\\tAbility to work flexible hours, especially nights, weekends and overnights. 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