Vice President, Client Operations

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    "ExternalDescriptionStr": "<p><strong>Position Summary</strong><span style=\"font-family: Arial, sans-serif;\"><strong> </strong></span></p><p><span data-teams=\"true\" style=\"font-size: inherit;\">We are seeking a seasoned Client Service Operations Analyst within Corporate Trust Operations - Structured Debt, with 5+ years of experience in commercial paper settlements, funds transfers, and security settlements. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes.</span></p><p><strong>Primary Responsibilities</strong><span style=\"font-family: Arial, sans-serif;\"><strong> </strong></span><strong>&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li><span data-teams=\"true\" style=\"font-size: inherit;\">Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring timely and accurate completion and adherence to cutoffs</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Coordinate and confirm trade details, reference data, and settlement instructions; validate supporting documentation and ensure compliance alignment</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Manage client inquiries and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Perform daily reconciliations, confirmations, and control checks; maintain full audit trails and evidence of key controls</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Prepare and maintain procedural documentation, metrics, and performance reporting; contribute to continuous improvement initiatives</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Support new client onboarding, account setup, and validation of settlement instructions where applicable</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Participate in testing for system enhancements, operational changes, and contingency/BCP exercises</span></li></ul><p>&nbsp;</p><p><strong>Education &amp; Experience&nbsp;</strong></p><ul><li>Bachelor's degree in Business, Finance, or a related field. &nbsp;-&nbsp;<ul><li>Advanced degree or professional certification preferred.</li><li>Relevant certifications (e.g., securities operations, payments, or risk/control credentials) are a plus</li></ul></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">5+ years of hands-on experience in commercial paper settlements, funds transfers, and security settlements within the financial services industry</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Proven client service experience across internal stakeholders and external institutional clients; strong stakeholder management and communication skills</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Exceptional attention to detail with a strong control mindset and familiarity with audit requirements</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Experience handling exceptions, reconciliations, and investigations, including root-cause analysis and corrective action</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Proficiency with operational systems related to settlements and payments; strong Excel skills for tracking, analysis, and reporting</span></li></ul><p>&nbsp;</p><p><strong>Skills &amp; Competencies</strong><span style=\"font-family: Arial, sans-serif;\"><strong> </strong></span><strong>&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li><span data-teams=\"true\" style=\"font-size: inherit;\">Client-obsessed mindset; anticipates client needs and drives timely, transparent outcomes</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Ownership and accountability; reliably executes critical tasks and meets deadlines under pressure</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Analytical problem-solving; able to synthesize information and recommend practical solutions</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Risk and controls orientation; applies procedures consistently and challenges gaps constructively</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Clear written and verbal communication; able to translate technical/operational topics for non-technical stakeholders</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Collaboration and teamwork; partners effectively across Operations, Product, Technology, and Risk</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Adaptability; comfortable working in dynamic environments, shifting priorities, and evolving processes</span><br>&nbsp;</li></ul><p><strong>Preferred Experience (Nice to Have)</strong></p><ul><li>Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties)</li><li>Experience with institutional clients such as asset managers, banks, corporates, or broker-dealers</li><li>Exposure to process improvement methodologies (Lean/Six Sigma) and KPI/metric reporting</li><li>Experience with operational change management, UAT, and documentation updates<br>&nbsp;</li></ul><p><strong>Work Approach &amp; Values</strong></p><ul><li>Aligns to principles of being client-obsessed, sparking progress through continuous improvement, owning outcomes, staying curious, and thriving together with colleagues</li><li>Upholds high ethical standards and complies with regulatory and internal policies at all times</li></ul><p>&nbsp;</p><p style=\"margin-left: 0in;\">BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $69,000 and&nbsp;$175,000&nbsp;per&nbsp;year&nbsp;at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.</p><p style=\"margin-left: 0in;\">This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team.&nbsp;</p>",
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