Customer Service Representative (Benefits Focused)

{
  "content_hash": "47cfe04d3e7d3d5e1b4b750fc04cee3bba2a8025b203f404556bab89c4f5e282",
  "source_hash": "c34a6f675e64715f28489266cc6b64f9ca177c7888ca8d66ef7bb5d07ad639c4",
  "last_changed_at": "2026-05-29T07:02:05.634Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Gaithersburg, MD",
    "city": "Gaithersburg",
    "region": "MD",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 30,
  "salary_min": 25,
  "inferred_at": "2026-06-06T20:20:08.026Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Gaithersburg, MD",
      "city": "Gaithersburg",
      "region": "MD",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities ",
      "content": "\n<li>Reviewing and validating documentation required to process benefit applications</li>\n<li>Processing status requests, benefit applications, and verification requests accurately and efficiently</li>\n<li>Calculating pension and benefit amounts based on eligibility and service credits</li>\n<li>Preparing system-generated and template correspondence related to application processing</li>\n<li>Communicating with participants by phone or written correspondence to clarify application details</li>\n<li>Researching work history and Social Security documentation when necessary</li>\n<li>Coordinating with internal teams to resolve discrepancies or missing information</li>\n<li>Preparing files for approval or rejection based on eligibility requirements</li>\n<li>Recalculating benefits when additional service credits are identified</li>\n<li>Assisting with retroactive payment calculations and interest adjustments</li>\n<li>Providing backup support to the contact center when needed</li>\n"
    },
    {
      "text": "Qualifications ",
      "content": "\n<li>2+ years of experience in benefits administration, pensions, or related fields preferred</li>\n<li>Bachelor’s degree or equivalent professional experience required</li>\n<li>Strong attention to detail and ability to manage multiple tasks in a high-volume processing environment</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Ability to research, analyze documentation, and resolve complex participant inquiries</li>\n<li>Professional demeanor with strong collaboration and problem-solving abilities</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1773171914722,
  "updatedAt": null,
  "categories": {
    "team": "Accounting Openings",
    "location": "Gaithersburg, MD",
    "commitment": "Full Time",
    "department": "Client Opportunities",
    "allLocations": [
      "Gaithersburg, MD"
    ]
  },
  "salaryRange": {
    "max": 30,
    "min": 25,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}