Customer Relationship Coordinator

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    "url": "https://careers-newmarket.icims.com/jobs/2735/customer-relationship-coordinator/job",
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    "title": "Customer Relationship Coordinator",
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    "datePosted": "2026-04-02T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Through direct customer contact and in co-relation with the Sales Department, receive, process, schedule, follow-up and invoice customer orders including transportation scheduling and associated documentation preparation.</p>\n<p> </p>\n<p>Handle customer concerns or complaints and implement corrective actions where required.  </p>\n<p> </p>\n<p>This role will be full time office based, located in Mumbai</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Order processing: scheduling, processing and follow-up, tracking, tracing and documentation; complete and accurate invoicing</li>\n <li>Telecommunication – maintain proactive contact with customers regarding order status and availability. Relationship-building based on quality service and trust</li>\n <li>Problem –solving – react quickly and efficiently to issues arising and work towards solving them in a cost effective and customer friendly manner</li>\n <li>Documentation and letter of credit handling – correctly assess documentation and other requirements in relation to international shipments and ensure that conditions are met to ensure smooth and timely remittance of the documents for payment</li>\n <li>Invoicing – audit all invoicing data to ensure that complete and accurate invoices are raised. Stay aware of VAT, customs and regulatory rules and apply them where appropriate</li>\n <li>Miscellaneous duties and activities - including proper maintenance of filing systems and paper flow systems, administration, master data maintenance, back-up responsibilities </li>\n <li>Contribute to the action plans to maintain the ISO 9001 Quality Standards</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>BS degree in Logistics, Supply Chain, Business Administration or related field or equivalent combination of education and experience.</li>\n <li>End-to-end order processing experience in SAP is mandatory.</li>\n <li>Knowledge of international freight, Incoterms, customs processes, and shipping documentation.</li>\n <li>Ability to engage internal stakeholders to provide solutions to customer concerns.</li>\n <li>Strong coordination and follow-up abilities across time zones.</li>\n <li>Diplomatic and with a high degree of empathy </li>\n <li>Service minded and customer focused</li>\n <li>Effective oral and written communication skills</li>\n <li>Able to think through problems logically and resolve them quickly </li>\n <li>Able to focus on details</li>\n <li>Able to set priorities, work to close deadlines and function effectively with those </li>\n <li>Demonstrate flexibility and able to cope with multiple tasks and work interruptions</li>\n <li>Quick learner</li>\n</ul>\n<p> </p>\n<p><strong>LANGUAGE REQUIREMENTS:</strong></p>\n<p>Fluent English essential and any additional language is a strong asset.</p>\n<p> </p>",
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    "validThrough": "2027-04-02T04:00:00.000Z",
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