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Loan Servicing Operations Support Analyst II

15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001 · Wallingford, Wallingford, CT, US, Wallingford, CT · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001
TitleLoan Servicing Operations Support Analyst II
Normalized title-
Department / team-
LocationWallingford, CT, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001
Sourceafceb7cf-6ae9-471a-b659-8e8e5f95cf4a
ATS providerADP Workforce Now Recruiting

Description

POSITION DESCRIPTION: The Loan Servicing Analyst II is an experienced individual contributor responsible for the accurate execution, validation and continuous improvement of loan servicing operations supporting the Bank’s Commercial, Residential and Consumer loan portfolios. This role builds upon foundational loan servicing responsibilities and assumes expanded responsibility for investor reporting, remittance processing, reconciliations and operational control execution for loans sold on the secondary market, participated out or purchased. The Analyst II operates with limited supervision, serves as a knowledge resource and escalation point for Analyst I team members, and is expected to identify, document and recommend opportunities to enhance processes, control and efficiency. The role requires strong attention to detail, sound judgment, a consistent focus on risk mitigation and compliance with Bank policies and procedures and applicable local, state, and federal regulations. GENERAL DESCRIPTION OF DUTIES: Loan Servicing Operations & Execution Perform and support operational servicing activities across commercial, residential, and consumer loan portfolios, including new loan setup, loan maintenance, escrow administration, participation loans, and paid‑loan processing Execute servicing tasks accurately and timely in accordance with Bank policy, servicing standards, and regulatory requirements Serve as an escalation resource for Analyst I staff for routine to semi‑complex servicing issues, research, and resolution Investor Reporting, Remittance & Secondary Market Support Prepare and process investor reporting for loans sold, participated, or purchased, ensuring data accuracy and timely submission Execute and validate incoming and outgoing investor remittances, including payment calculations, postings, and confirmations Perform custodial and investor account reconciliations, researching variances, documenting root causes, and coordinating resolution Maintain appropriate documentation and control evidence supporting investor reporting and remittance activities Escalate unresolved exceptions, systemic issues, or out‑of‑tolerance conditions to the Loan Servicing Manager or Senior Analyst Control Execution, Validation & Operational Risk Execute key operational and financial controls aligned to loan servicing, investor activity, escrow administration, and system processing Validate outputs, review exception reports, and ensure discrepancies are identified, documented, and resolved timely Support ongoing assessment of servicing processes to ensure alignment with federal and state regulations, Bank policies, and internal control expectations Assist with operational risk identification by documenting control gaps, inefficiencies, or recurring issues and recommending corrective actions Process Improvement & Efficiency Identify opportunities to streamline workflows, reduce manual effort, improve data accuracy, and strengthen controls Document process improvement recommendations, including issue description, root cause, risk impact, and proposed solution Support the implementation and testing of approved process changes, automation efforts, and system enhancements Assist as a subject matter participant in User Acceptance Testing (UAT), core parameter review, and system release testing Compliance, Audit & Reporting Support Ensure assigned activities comply with applicable regulations, including but not limited to RESPA, escrow requirements, and investor guidelines Assist with audit and examination requests by compiling, reviewing, and submitting accurate documentation and evidence Support periodic quality assurance reviews, end‑of‑year processing, and required servicing certifications as directed Maintain accurate management and operational tracking reports to support monitoring and decision‑making Collaboration & Team Support Provide day‑to‑day guidance and knowledge sharing to team members Communicate effectively with internal partners including Finance, Compliance, Lending, and Technology to resolve issues and support operations Maintain professional, responsive communication with internal and external stakeholders to support service quality and customer satisfaction OTHER REQUIREMENTS: Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements Critical and Strategic thinker passionate about driving a culture of internal and external customer excellence Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on complex issues and projects High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details Represents the interests of the Bank by participating in various community and civic activities KEY QUALIFICATIONS: Strong working knowledge of loan servicing operations, including secondary‑market loans, participations, escrow administration, and servicing systems Demonstrated understanding of operational controls, reconciliations, and exception management Ability to analyze servicing issues, identify root causes, and recommend practical solutions Strong written and verbal communication skills; able to document processes and recommendations clearly High degree of accuracy, organization, and accountability Ability to manage multiple priorities in a fast‑paced operational environment Proficiency with Microsoft Office tools (Excel, Word, Outlook); reporting tools such as Cognos a plus DIGITAL LITERACY : The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills Information, data, and content Teaching, learning and self-development Communication, collaboration, and participation Digital identity, safety, and security Technical proficiency with all bank products Awareness and interest in new technology Creation, innovation, and research FUNCTION SUPERVISED: None LIST OF POSITIONS SUPERVISED : None EDUCATION REQUIRED: Bachelor’s degree or equivalent work experience. EXPERIENCE REQUIRED : Typically 3-6 years of progressive loan servicing, operations or related banking experience, with demonstrated exposure to investor loans, escrow or reconciliations. Superior client service skills are required, preferably within the Banking industry. Proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note. MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities. *Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Ascend Bank participates in E-Verify. EOE/AA/M/F/D/V

Full job record

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    "requisitionDescription": "<div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>POSITION DESCRIPTION:</u></span></strong></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The Loan Servicing Analyst II is an experienced individual contributor responsible for the accurate execution, validation and continuous improvement of loan servicing operations supporting the Bank&rsquo;s Commercial, Residential and Consumer loan portfolios. This role builds upon foundational loan servicing responsibilities and assumes expanded responsibility for investor reporting, remittance processing, reconciliations and operational control execution for loans sold on the secondary market, participated out or purchased.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The Analyst II operates with limited supervision, serves as a knowledge resource and escalation point for Analyst I team members, and is expected to identify, document and recommend opportunities to enhance processes, control and efficiency. The role requires strong attention to detail, sound judgment, a consistent focus on risk mitigation and compliance with Bank policies and procedures and applicable local, state, and federal regulations.&nbsp;</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>GENERAL DESCRIPTION OF DUTIES:</u></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Loan Servicing Operations &amp; Execution</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Perform and support operational servicing activities across commercial, residential, and consumer loan portfolios, including new loan setup, loan maintenance, escrow administration, participation loans, and paid‑loan processing</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Execute servicing tasks accurately and timely in accordance with Bank policy, servicing standards, and regulatory requirements</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Serve as an escalation resource for Analyst I staff for routine to semi‑complex servicing issues, research, and resolution</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Investor Reporting, Remittance &amp; Secondary Market Support</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Prepare and process investor reporting for loans sold, participated, or purchased, ensuring data accuracy and timely submission</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Execute and validate incoming and outgoing investor remittances, including payment calculations, postings, and confirmations</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Perform custodial and investor account reconciliations, researching variances, documenting root causes, and coordinating resolution</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain appropriate documentation and control evidence supporting investor reporting and remittance activities</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Escalate unresolved exceptions, systemic issues, or out‑of‑tolerance conditions to the Loan Servicing Manager or Senior Analyst</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Control Execution, Validation &amp; Operational Risk</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Execute key operational and financial controls aligned to loan servicing, investor activity, escrow administration, and system processing</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Validate outputs, review exception reports, and ensure discrepancies are identified, documented, and resolved timely</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support ongoing assessment of servicing processes to ensure alignment with federal and state regulations, Bank policies, and internal control expectations</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Assist with operational risk identification by documenting control gaps, inefficiencies, or recurring issues and recommending corrective actions</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Process Improvement &amp; Efficiency</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify opportunities to streamline workflows, reduce manual effort, improve data accuracy, and strengthen controls</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Document process improvement recommendations, including issue description, root cause, risk impact, and proposed solution</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support the implementation and testing of approved process changes, automation efforts, and system enhancements</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Assist as a subject matter participant in User Acceptance Testing (UAT), core parameter review, and system release testing</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Compliance, Audit &amp; Reporting Support</strong></span></p><ul style=\"list-style-type: disc;margin-left: 30.5px;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ensure assigned activities comply with applicable regulations, including but not limited to RESPA, escrow requirements, and investor guidelines</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Assist with audit and examination requests by compiling, reviewing, and submitting accurate documentation and evidence</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support periodic quality assurance reviews, end‑of‑year processing, and required servicing certifications as directed</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain accurate management and operational tracking reports to support monitoring and decision‑making</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Collaboration &amp; Team Support</strong></span></p><ul style=\"list-style-type: disc;margin-left: 30.5px;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide day‑to‑day guidance and knowledge sharing to team members</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Communicate effectively with internal partners including Finance, Compliance, Lending, and Technology to resolve issues and support operations</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain professional, responsive communication with internal and external stakeholders to support service quality and customer satisfaction</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>OTHER REQUIREMENTS:</u></strong></span></p><ul style=\"list-style-type: disc;margin-left: 31.049999999999997px;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Critical and Strategic thinker passionate about driving a culture of internal and external customer excellence</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on complex issues and projects</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Represents the interests of the Bank by participating in various community and civic activities</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>KEY QUALIFICATIONS:</u></strong></span></p><ul style=\"list-style-type: disc;margin-left: 31.049999999999997px;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong working knowledge of loan servicing operations, including secondary‑market loans, participations, escrow administration, and servicing systems</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Demonstrated understanding of operational controls, reconciliations, and exception management</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to analyze servicing issues, identify root causes, and recommend practical solutions&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong written and verbal communication skills; able to document processes and recommendations clearly</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">High degree of accuracy, organization, and accountability</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to manage multiple priorities in a fast‑paced operational environment</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Proficiency with Microsoft Office tools (Excel, Word, Outlook); reporting tools such as Cognos a plus</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>DIGITAL LITERACY</u></strong><strong><u>:</u></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills</span></p><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Information, data, and content</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Teaching, learning and self-development</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Communication, collaboration, and participation</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Digital identity, safety, and security</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Technical proficiency with all bank products</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Awareness and interest in new technology</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Creation, innovation, and research</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>FUNCTION SUPERVISED:</u></strong> None</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>LIST OF POSITIONS SUPERVISED</u></strong>: None</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>EDUCATION REQUIRED:</u></strong><strong>&nbsp;</strong>Bachelor&rsquo;s degree or equivalent work experience.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>EXPERIENCE REQUIRED</u></strong><u>:</u> Typically 3-6 years of progressive loan servicing, operations or related banking experience, with demonstrated exposure to investor loans, escrow or reconciliations. Superior client service skills are required, preferably within the Banking industry. Proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>MANAGERIAL</u></strong><strong><u>&nbsp;</u></strong><strong><u>RESPONSIBILITY:</u></strong><strong>&nbsp;</strong>Has no supervisory/managerial responsibilities.</span></p><p style=\"margin-left:5.0pt;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><em>*Compensation:</em></strong><strong>&nbsp;<em>Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.</em></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><em>Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.</em></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><em>Applicants requiring reasonable accommodation in the application process should notify Human Resources.&nbsp;</em></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><em>Ascend Bank participates in E-Verify.</em></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><em>EOE/AA/M/F/D/V</em></strong></span></p><p style=\"margin-left:5.0pt;\"><br></p></div></div></div></div>\n",
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