General Manager

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    "description_html": "<p>Step into a once-in-a-lifetime leadership opportunity in the heart of Revelstoke—one of North America’s most iconic mountain destinations. As the General Manager you’ll help shape the next chapter of an adventure-driven hospitality brand while living where others only dream of vacationing. If you’re energized by building teams, elevating guest experiences, and leading a property with unlimited potential, this role is your chance to make a meaningful impact in a world-class location.</p><p><br></p><p>Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Operational Leadership:</strong> Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.</li><li><strong>Financial Oversight:</strong> Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.</li><li><strong>Team Management</strong>: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.</li><li><strong>Guest Services:</strong> Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.</li><li><strong>Sales and Marketing:</strong> Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.</li><li><strong>Community Engagement:</strong> Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events.</li><li><strong>Event Oversight:</strong> Plan and execute engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.</li><li><strong>Facility Maintenance</strong>: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.</li><li><strong>Sustainability Leadership</strong>: Support initiatives that promote sustainability, environmental stewardship, and outdoor recreation in line with the Gravity Haus mission.</li><li><strong>Key Performance Indicators (KPIs)</strong>: Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).</li><li>Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&amp;B experience a plus.</li><li>Strong financial acumen, including budget management, forecasting, labor planning, and cost control.</li><li>Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.</li><li>Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.</li><li>Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.</li><li>Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.</li><li>Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.</li><li>Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.</li><li>Flexible schedule availability, including evenings, weekends, and holidays based on business needs.</li><li>Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.</li><li>Bachelor’s degree preferred; equivalent work experience considered.</li></ul><p><strong>Physical Requirements</strong></p><ul><li>Ability to stand and work on feet for extended periods.</li><li>Ability to lift and carry up to 40 lbs.</li><li>Flexibility to work varied shifts, including nights, weekends, and holidays.</li></ul><p><strong>About Gravity Haus</strong></p><p>Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p><br></p><p>At the heart of everything we do are our <strong>core values</strong>, which guide our culture, service, and growth:</p><ul><li><strong>Keep Growing</strong></li><li><strong>Bring Others Along</strong></li><li><strong>Create Powerful Moments</strong></li><li><strong>Be “All-In” + Go the Distance</strong></li><li><strong>Make it Better than You Found It</strong></li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br></p><h3><strong>What We Can Offer You</strong></h3><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p>",
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      "description": "<p>Description</p><p>Step into a once-in-a-lifetime leadership opportunity in the heart of Revelstoke—one of North America’s most iconic mountain destinations. As the General Manager you’ll help shape the next chapter of an adventure-driven hospitality brand while living where others only dream of vacationing. If you’re energized by building teams, elevating guest experiences, and leading a property with unlimited potential, this role is your chance to make a meaningful impact in a world-class location.</p><p><br/></p><p>Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.</p><p><br/></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Operational Leadership:</strong> Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.</li><li><strong>Financial Oversight:</strong> Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.</li><li><strong>Team Management</strong>: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.</li><li><strong>Guest Services:</strong> Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.</li><li><strong>Sales and Marketing:</strong> Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.</li><li><strong>Community Engagement:</strong> Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events.</li><li><strong>Event Oversight:</strong> Plan and execute engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.</li><li><strong>Facility Maintenance</strong>: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.</li><li><strong>Sustainability Leadership</strong>: Support initiatives that promote sustainability, environmental stewardship, and outdoor recreation in line with the Gravity Haus mission.</li><li><strong>Key Performance Indicators (KPIs)</strong>: Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).</li><li>Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&B experience a plus.</li><li>Strong financial acumen, including budget management, forecasting, labor planning, and cost control.</li><li>Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.</li><li>Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.</li><li>Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.</li><li>Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.</li><li>Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.</li><li>Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.</li><li>Flexible schedule availability, including evenings, weekends, and holidays based on business needs.</li><li>Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.</li><li>Bachelor’s degree preferred; equivalent work experience considered.</li></ul><p><strong>Physical Requirements</strong></p><ul><li>Ability to stand and work on feet for extended periods.</li><li>Ability to lift and carry up to 40 lbs.</li><li>Flexibility to work varied shifts, including nights, weekends, and holidays.</li></ul><p><strong>About Gravity Haus</strong></p><p>Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p><br/></p><p>At the heart of everything we do are our <strong>core values</strong>, which guide our culture, service, and growth:</p><ul><li><strong>Keep Growing</strong></li><li><strong>Bring Others Along</strong></li><li><strong>Create Powerful Moments</strong></li><li><strong>Be “All-In” + Go the Distance</strong></li><li><strong>Make it Better than You Found It</strong></li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br/></p><h3><strong>What We Can Offer You</strong></h3><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p>",
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