Assistant General Manager - Home2 Suites San Bernardino

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    "requisitionDescription": "<div><div><div><div><p style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" id=\"isPasted\"><b style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; font-weight: bolder;\">Are you the One?</b></p><p style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If you have 3 years Hotel front office experience with a minimum of 1 year at the supervisory level with a High School diploma or higher-level education and ready to work the evening shift, this may be the opportunity for you!</p><p style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><b style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; font-weight: bolder;\">Key Responsibilities</b></p><ul style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Directly supervise all front office personnel and ensure proper completion of all front office duties.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.</li></ul><p style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><b style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; font-weight: bolder;\">The ideal candidate will:</b></p><ul style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Send Greens Light: Send a daily end of the daily activity and accomplishment email to the General Manager and a copy to the VP Operations.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Be proficient in the use of the property management system, and train front desk personnel on the system.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Have a good understanding of all of hotel operating procedures.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Enforce all existing and new policies and procedures with the front office and breakfast area staff.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Maintain proper staffing in all front office areas and the breakfast area.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Prepare and post the front office and breakfast area staff work schedules in a timely fashion.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Conduct regular performance reviews of the front office and breakfast area staff.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Constantly monitor front office communications logs.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Monitor appearance of all front desk and breakfast area staff, to ensure they are following company uniform policy.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Conduct weekly departmental meetings, and individual meetings as needed.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Supervise delegated responsibilities and follows up.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Exhibit good leadership skills.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Inform the General Manager of any unique situations or unusual developments in front office operations.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Handle guest complaints effectively.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Complete weekly schedules for front office and breakfast area staff as per standard operating procedures.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Process reservations by mail, telephone, fax and central reservation systems referrals.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Process reservations received from sales office and other hotel departments.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Have complete knowledge of room types and offered rate plans.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Open and close out discount rates on reservation systems when applicable.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Fully understand the hotels franchise policy on guaranteed reservations and no-shows.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Process cancellations and modifications to reservations.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.</li></ul><p style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><b style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; font-weight: bolder;\">What are we looking for?</b></p><p style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">To fulfill this role successfully, you must possess the following minimum qualifications:</p><ul style=\"box-sizing: border-box; font-family: Montserrat, sans-serif; margin-top: 0px; margin-bottom: 1rem; color: rgb(41, 47, 72); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Effective Communication skills</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Pleasing personality</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Good team player</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Good listener</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Well-groomed and professional appearance.</li><li style=\"box-sizing: border-box; font-family: Montserrat, sans-serif;\">Open with praise, discrete with criticism.</li></ul></div></div></div></div>\n",
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