Bilingual (French/English) Patient Observation Technician

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          "text": "<p><strong>New or Replacement Position:</strong>&#xa0;New<br>\n<strong>Site:&#xa0; </strong>MaRS Discovery District,&#xa0;Toronto<br>\n<strong>Reports&#xa0;</strong><strong>to:&#xa0;</strong>Manager<br>\n<strong>Wage Range:</strong>&#xa0;$22.00 - $26.00 per hour&#xa0;<br>\n<strong>Hours:&#xa0;</strong>12 Hour Shifts - Days, Nights and Weekends<br>\n<strong>Status: </strong>Permanent&#xa0;Full-time, Casual<br>\n<strong>Closing Date:&#xa0;</strong>Open until closed</p><p>The Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Patient Observation Technician provides continuous observation &amp; monitoring to patients who are identified as a safety risk.&#xa0;</p><p>As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.&#xa0;</p><p><strong>Duties:&#xa0;</strong></p><ul><li>Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and well-being.&#xa0;</li><li>Communicate with patients through remote channels, offering reassurance, support, and assistance as required.&#xa0;</li><li>Maintain accurate and detailed documentation of patient observations and interactions.&#xa0;</li><li>Utilize Microsoft Office applications and other technology platforms efficiently.&#xa0;</li><li>Demonstrate proficiency in written and verbal communication skills, with a strong command of both the English and French languages at the professional level.&#xa0;</li><li>Prioritize tasks effectively, managing multiple responsibilities simultaneously.&#xa0;</li><li>Apply strong problem-solving skills to address patient needs and concerns promptly.&#xa0;</li><li>Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.&#xa0;</li><li>Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.&#xa0;</li><li>Provide empathy, understanding, and effective communication to patients in a remote setting.&#xa0;</li><li>Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.&#xa0;</li><li>Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs.&#xa0;</li></ul>",
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          "text": "<ul><li>High school diploma is required.&#xa0;</li><li>Possession of a medical certificate or any relevant medical education is a plus, though not mandatory.&#xa0;</li><li>Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.&#xa0;</li><li>Exposure to fast-paced environments with high-pressure situations would be advantageous.&#xa0;</li><li>Prior healthcare experience is a plus but not mandatory.&#xa0;</li><li>Proficiency in utilizing Microsoft Office applications effectively.&#xa0;</li><li>Strong technological aptitude with the ability to adapt to different software platforms.&#xa0;</li><li>Excellent written and verbal communication skills.&#xa0;</li><li>Proficiency in the English language, both in reading and writing at the professional level required.&#xa0;</li><li>Proficiency in the French language, both in reading and writing at the professional level required.</li><li>Proficiency in another language (Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, and Spanish) would be considered an asset.&#xa0;</li><li>Exceptional problem-solving abilities.&#xa0;</li><li>Skilled in conflict management.&#xa0;</li><li>Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.&#xa0;</li><li>Ability to multitask efficiently and prioritize responsibilities effectively.&#xa0;</li><li>Excellent communication skills, displaying empathy and compassion.&#xa0;</li><li>Strong observation skills and meticulous attention to detail.&#xa0;</li><li>Capable of providing reassurance and support remotely.&#xa0;</li></ul><p><strong>Additional information</strong></p><p>All applications must be submitted before the posting close date.</p>",
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          "text": "<p>H.A.L.O provides a remote patient observation service to hospitals and long-term care homes. Currently it is implemented at multiple Canadian hospitals and LTC facilities. H.A.L.O has enhanced patient outcomes prioritizing patient safety and well-being by addressing gaps in traditional healthcare systems, ensuring consistent and attentive care at all times.</p>",
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