Customer Flex Service Representative

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    "Title": "Customer Flex Service Representative",
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        "PostalCode": "A1A 4Y3",
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        "AddressLine1": "4 Craig Dobbin's Way",
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    "RequisitionType": "Hourly",
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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>A Day in the Life:</strong></span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">We are looking for a part time Flex Service Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot!</span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Wage is $18.00 per hour</span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">The&nbsp;Flex Service Representative consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support. They will also assist with vehicle movements (when needed).</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>What You’ll Do:</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Responsible for processing rentals</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Wash bay duties to ensure the vehicles are cleaned and ready for customers</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Pro-actively markets and sells additional products and services marketed by the company from time to time, including but not limited to, options to waive customers responsibility of damage, fuel options and upsells.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Engages and communicates with customers and resolves inquiries and issues in a clear, polite, and professional manner in person or on the telephone, including answering telephone calls, booking, confirming and/or cancelling reservations for customers.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Maintains and update rental agreement files; contact and notify customers of overdue rental vehicles, inquire expected date of return; process rental extensions and update computer and credit card authorizations; accordingly, close rental agreements and complete billing to customers.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Adheres to all company policies and procedures.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Reconciles fleet at the end of the day and as necessary to ensure that all vehicles are accounted for and reconcile other Hertz assets.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Assist with vehicle movements (drive and park vehicles on-lot as needed)&nbsp;</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>What We’re Looking For:</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">High School Diploma or equivalent required</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Must be 20 years of age or older</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">A valid driver’s license is required.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Strong computer skills and multitasking skills are needed.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Flexible and adaptable; ability to work effectively in ambiguous situations&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Excellent verbal and written communication skills&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Results driven, ability to make decisions and help solve problems</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to work under minimal supervision with a goal-oriented mindset.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>What You’ll Get:</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Up to 40% off the base rate of any standard Hertz Rental&nbsp;&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Paid Time Off</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Medical, Dental &amp; Vision plan options</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Retirement programs, including Pension employer matching.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Employee Assistance Program for employees &amp; family</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Perks &amp; Discounts –Theme Park Tickets, Gym Discounts &amp; more</span></span></li></ul>",
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    "CorporateDescriptionStr": "The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.",
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