Customer Specialist

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    "location": {
      "city": "Boise",
      "state": "Idaho",
      "postalCode": "83705",
      "addressCountry": "United States"
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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"font-weight: bold\">Customer Specialist</span></p>\n<p> </p>\n<p>Part-Time, Non-Exempt</p>\n<p>Hourly Range: $18–$20/hour (based on experience)</p>\n<p>In-Person</p>\n<p>Boise, Idaho, United States</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Company Description</span></p>\n<p>Are you someone who thrives on organization, enjoys working with people, and can adapt as systems and processes evolve? Lee Pesky Learning Center (LPLC) is seeking a detail-oriented and customer-focused Office Coordinator to serve as the first point of contact for our organization.</p>\n<p><br></p>\n<p>LPLC is a leader in education nonprofits, providing evaluation, academic intervention, and academic coaching to individuals facing obstacles to learning. Since 1997, we have empowered thousands of learners, families, and educators.</p>\n<p><br></p>\n<p>This role is essential to creating a welcoming, organized, and efficient environment for clients, families, and staff, especially as we transition and enhance our internal systems and technology.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Join Us?</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Impactful Work: </span>Support life-changing educational programs and services.</li>\n<li><span style=\"font-weight: bold\">Team Environment: </span>Collaborate with dedicated professionals who care deeply about their work.</li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Growth Opportunity:</span> Help shape and improve systems to improve client experience</li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Flexibility:</span> Enjoy part-time hours that allow for work-life balance.</li>\n<li><span style=\"font-weight: bold\">Commitment to Excellence</span>. Be part of a respected nonprofit with a long history of success and reputation for excellence and professionalism. We improve the lives of learners, educators, and the communities we support.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>The Customer Specialist plays a key role in daily operations and client experience. This position requires strong attention to detail, the ability to manage multiple priorities, and a willingness to learn and adapt as systems evolve.</p>\n<p> <br><span style=\"font-size: 14pt; font-weight: bold\">Principal Duties and Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Front Desk &amp; Client Support</span></p>\n<ul>\n<li>Serve as the first point of contact—greet clients, families, and visitors with warmth and professionalism</li>\n<li>Answer phones, manage inquiries, and route communications appropriately</li>\n<li>Support a welcoming and calm environment for clients and staff</li>\n</ul>\n<p><span style=\"font-weight: bold\">Administrative &amp; Operational Support</span></p>\n<ul>\n<li>Assist with scheduling, confirmations, and calendar coordination</li>\n<li>Maintain accurate records, files, and data entry across systems</li>\n<li>Support billing, payments, and basic financial tracking</li>\n<li>Help maintain organized office systems and workflows</li>\n</ul>\n<p><span style=\"font-weight: bold\">Technology &amp; Systems Support</span></p>\n<ul>\n<li>Utilize and navigate multiple systems (scheduling, CRM, billing, etc.)</li>\n<li>Support team members with basic IT troubleshooting and systems equipment use</li>\n<li>Demonstrate openness to learning new tools and improving processes</li>\n</ul>\n<p><span style=\"font-weight: bold\">Office Coordination</span></p>\n<ul>\n<li>Manage office supplies and vendor coordination</li>\n<li>Maintain shared spaces and overall office organization</li>\n<li>Support internal communication and team coordination</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li>Highly detail-oriented with strong organization skills</li>\n<li>Comfortable managing multiple tasks and shifting priorities</li>\n<li>Strong customer service mindset with a friendly, professional demeanor</li>\n<li>Technology skills (Microsoft Office required; experience with databases/CRMs a plus)</li>\n<li>Adaptability and openness to change, especially during system transitions</li>\n<li>Strong communication and problem-solving skills</li>\n<li>Innovative thinking will be a value</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Minimum Qualifications</span></p>\n<ul>\n<li>1 year or more office or administrative experience (nonprofit experience a plus)</li>\n<li>High school diploma or equivalent (some college preferred)</li>\n<li>Strong organization and time management skills</li>\n<li>Proficiency with MS Office (Word, Excel, Outlook) and ability to learn new software quickly</li>\n<li>Excellent communication and interpersonal skills</li>\n<li>Ability to work both independently and as part of a team</li>\n<li>Reliability, attention to detail, and a friendly, professional demeanor</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Compensation</span></p>\n<p><br></p>\n<ul>\n<li>Hourly wage based on experience, education, and skills</li>\n<li>Flexible part-time schedule</li>\n<li>Generous paid time off and paid holidays</li>\n<li>Positive and supportive work environment where your ideas are valued</li>\n</ul>\n<p><br></p>\n<p><em>Lee Pesky Learning Center is an equal opportunity employer committed to diversity at all levels.</em></p>",
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