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Home › Companies › 556075fd 8c71 40f5 A665 0c60372f0d40 19000101 000001 › LCS - Service Delivery Manager

LCS - Service Delivery Manager

556075fd 8c71 40f5 A665 0c60372f0d40 19000101 000001 · Miramar, FL, US, Miramar, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company556075fd 8c71 40f5 A665 0c60372f0d40 19000101 000001
TitleLCS - Service Delivery Manager
Normalized title-
Department / team-
LocationMiramar, FL, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Miramar.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company556075fd 8c71 40f5 A665 0c60372f0d40 19000101 000001
Source2dea26ca-6818-4400-b5f2-12c88fa875c7
ATS providerADP Workforce Now Recruiting

Description

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suite of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com. This is a full-time position - MUST BE LOCATED in Florida. Lifecycle Service Delivery Manager The Lifecycle Services Delivery Manager (LDM) is responsible for ensuring high-quality, consistent, and predictable delivery of UDT’s Lifecycle Services for assigned customer accounts. Acting as the operational owner, the LDM serves as the primary liaison between Sales, Customer Advocacy, Engineering, Production, and Operations to ensure customer requirements are accurately captured, executed, and continuously improved throughout the customer lifecycle. This role blends service coordination, delivery management, communication excellence, and problem-solving to ensure customers receive an exceptional service experience. Across levels. The scope increases from supporting transactional accounts to leading complex, strategic customers and driving operational excellence across teams. Experience Ensure LCS delivery meets defined service levels, quality standards, and customer commitments. Maintain strong customer relationships through proactive communication, clear documentation, and consistent follow-through. Own the coordination of delivery activities, ensuring requirements are scoped accurately, dependencies are identified, and execution is on track. Escalate risks early and collaborate cross-functionally to resolve issues quickly. Partner closely with Sales, Customer Advocacy, Engineering, Production, and Operations to enable seamless end-to-end service delivery. Provide visibility into progress, risks, and performance metrics for internal and external stakeholders. Track delivery performance, analyze trends, and identify areas for operational improvement. Apply insights to refine delivery processes and enhance customer outcomes. Contribute to building standardized processes, documentation, dashboards, and service delivery frameworks. At senior levels, influence solution evolution, advocate for customer needs, and drive cross-team improvement initiatives. Responsibilities Account Delivery Ownership Serve as the operational point of contact for assigned accounts, ensuring all delivery activities are executed accurately and on time. Align with Sales and Customer Advocacy to confirm customer requirements, documentation, and expectations. Participate in customer meetings, QBRs, and internal reviews as the delivery representative. Partner with Customer Advocacy to ensure new customers and programs have a smooth, well-coordinated onboarding experience. Validate onboarding deliverables, documentation, and readiness across internal teams. Coordinate with engineering, logistics, production, and operations teams to ensure delivery continuity and resolve execution challenges. Track milestones, dependencies, risks, and issues, ensuring timely updates to internal and external stakeholders. Maintain accurate CRM and reporting records for account status, commitments, and performance metrics. Monitor ongoing service quality and drive corrective actions to address recurring issues. Manage communication and alignment during escalations, ensuring customer visibility and internal accountability. At senior levels, lead complex issue resolution and guide cross-functional teams through corrective action planning. Identify opportunities to enhance operational efficiency, improve service quality, and increase customer satisfaction. Document best practices, contribute to templates, runbooks, and dashboards. Senior LDMs may lead or co-lead continuous improvement initiatives across LCS. Oversee delivery for strategic, large-scale, or multi-solution customer programs. Partner with leadership to shape delivery strategy, solution enhancements, and operational improvements based on customer insights. Education & Skills Required Associate LDM: 1–3 years in operations, project coordination, customer support, or service delivery. LDM: 4-7years in service delivery, project management, or account/program management. Senior LDM: 7+ years managing complex accounts or large-scale delivery programs. Core Skills (All Levels) Strong organizational skills with meticulous attention to detail. Effective written and verbal communication with both internal teams and customer stakeholders. Ability to manage multiple priorities in a fast-paced, dynamic environment. Experience using CRM, ticketing, or service management tools. Proven ability to collaborate across cross-functional teams. Analytical mindset with the ability to identify trends and recommend improvements. Qualifications Bachelor’s degree or equivalent professional experience in Business, Technology, Operations, or related fields. Experience in Lifecycle Services, device deployment programs, managed services, or education/commercial technology sectors. Project management or IT service management familiarity (PMP, ITIL, etc.) a plus. What UDT offers you We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1 st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options. Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status

Full job record

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Provideradp_workforcenow
Provider Job Key589684
TitleLCS - Service Delivery Manager
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CountryUnited States
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First Seen At2026-05-31 18:25:46Z
Last Seen At2026-06-06 20:28:39Z
Last Checked At2026-06-06 20:28:39Z
Last Changed At2026-06-06 20:28:39Z
Inactive At—
Source Posted At2026-03-20 19:00:00Z
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    "requisitionDescription": "<div><div><div><div><div><div><div><p><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.33.13/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.29.10/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p><span data-olk-copy-source=\"MessageBody\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(36, 36, 36);\" data-pasted=\"true\">UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation&rsquo;s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more &ndash; UDT offers one of the most robust suite of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities &ndash; empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">This is a full-time position - <strong>MUST BE LOCATED in Florida.</strong></span></p><p style=\"text-align: center;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Lifecycle Service Delivery Manager</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;' id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\" data-pasted=\"true\">The Lifecycle Services Delivery Manager (LDM) is responsible for ensuring high-quality, consistent, and predictable delivery of UDT&rsquo;s Lifecycle Services for assigned customer accounts. Acting as the operational owner, the LDM serves as the primary liaison between Sales, Customer Advocacy, Engineering, Production, and Operations to ensure customer requirements are accurately captured, executed, and continuously improved throughout the customer lifecycle.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\" data-pasted=\"true\">This role blends service coordination, delivery management, communication excellence, and problem-solving to ensure customers receive an exceptional service experience. Across levels. &nbsp;The scope increases from supporting transactional accounts to leading complex, strategic customers and driving operational excellence across teams.</span></p><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Experience&nbsp;</strong></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ensure LCS delivery meets defined service levels, quality standards, and customer commitments.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain strong customer relationships through proactive communication, clear documentation, and consistent follow-through.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Own the coordination of delivery activities, ensuring requirements are scoped accurately, dependencies are identified, and execution is on track.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Escalate risks early and collaborate cross-functionally to resolve issues quickly.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Partner closely with Sales, Customer Advocacy, Engineering, Production, and Operations to enable seamless end-to-end service delivery.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide visibility into progress, risks, and performance metrics for internal and external stakeholders.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Track delivery performance, analyze trends, and identify areas for operational improvement.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Apply insights to refine delivery processes and enhance customer outcomes.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Contribute to building standardized processes, documentation, dashboards, and service delivery frameworks.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">At senior levels, influence solution evolution, advocate for customer needs, and drive cross-team improvement initiatives.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Responsibilities&nbsp;</strong><br></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Account Delivery Ownership</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Serve as the operational point of contact for assigned accounts, ensuring all delivery activities are executed accurately and on time.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Align with Sales and Customer Advocacy to confirm customer requirements, documentation, and expectations.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Participate in customer meetings, QBRs, and internal reviews as the delivery representative.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Partner with Customer Advocacy to ensure new customers and programs have a smooth, well-coordinated onboarding experience.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Validate onboarding deliverables, documentation, and readiness across internal teams.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Coordinate with engineering, logistics, production, and operations teams to ensure delivery continuity&nbsp;and resolve execution challenges.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Track milestones, dependencies, risks, and issues, ensuring timely updates to internal and external stakeholders.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Maintain accurate CRM and reporting records for account status, commitments, and performance metrics.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Monitor ongoing service quality and drive corrective actions to address recurring issues.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Manage communication and alignment during escalations, ensuring customer visibility and internal accountability.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">At senior levels, lead complex issue resolution and guide cross-functional teams through corrective action planning.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Identify opportunities to enhance operational efficiency, improve service quality, and increase customer satisfaction.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Document best practices, contribute to templates, runbooks, and dashboards.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Senior LDMs may lead or co-lead continuous improvement initiatives across LCS.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Oversee delivery for strategic, large-scale, or multi-solution customer programs.</li></ul><ul style=\"list-style-type: disc;\" data-pasted=\"true\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Partner with leadership to shape delivery strategy, solution enhancements, and operational improvements based on customer insights.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Education &amp; Skills Required</strong><br></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Associate LDM: 1&ndash;3 years in operations, project coordination, customer support, or service delivery.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">LDM: 4-7years in service delivery, project management, or account/program management.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Senior LDM: 7+ years managing complex accounts or large-scale delivery programs.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Core Skills (All Levels)</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Strong organizational skills with meticulous attention to detail.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Effective written and verbal communication with both internal teams and customer stakeholders.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Ability to manage multiple priorities in a fast-paced, dynamic environment.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Experience using CRM, ticketing, or service management tools.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Proven ability to collaborate across cross-functional teams.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Analytical mindset with the ability to identify trends and recommend improvements.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>&nbsp;Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Bachelor&rsquo;s degree or equivalent professional experience in Business, Technology, Operations, or related fields.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Experience in Lifecycle Services, device deployment programs, managed services, or education/commercial technology sectors.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Project management or IT service management familiarity (PMP, ITIL, etc.) a plus.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;' id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>What UDT offers you</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">We offer a competitive compensation package where you&rsquo;ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT&rsquo;s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1<sup>st</sup> of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Join us and be part of an inclusive, energizing, and collaborative environment. &nbsp;UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;</span></p></div></div></div></div></div></div></div></div></div>\n",
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}
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