Client Success Manager - Blakeford at Home (52654)

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    "description": "<p style=\"text-align:justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><b><u><span style=\"font-size:10pt;\">GENERAL PURPOSE:</span></u></b></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10pt;\">The Client Success Manager markets and secures new business in order to grow monthly caregiving hours, champions new clients&rsquo; journeys to ensure high quality personalized service and continually cultivates a new business or referral pipeline in order to optimize growth for the organization.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><b><u><span style=\"font-size:10pt;\"><span style=\"text-transform:uppercase;\">Essential Duties &amp; Responsibilities:</span></span></u></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10pt;\"><span style=\"color:#000000;\">Serves as primary point of contact for new clients from first impressions through initiation of care plans, provides appropriate updates to clients, assists internal stakeholders in understanding how to best serve the client to achieve a successful match, and facilitates a smooth transfer of trust to the direct care team.</span></span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10pt;\"><span style=\"color:#000000;\">Accommodates same-day in-person meetings with clients and/or their representatives with a heavy focus on customer service while setting appropriate expectations for service 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opportunities campus-wide.</span></span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10pt;\"><span style=\"color:#000000;\">Optimizes use of CRM and other platforms to ensure detailed documentation and communication tracking and reporting.</span></span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10pt;\"><span style=\"color:#000000;\">Monitors client satisfaction feedback survey results, identifies trends and common themes, and provides internal reporting and offers recommendations and insights to the team on resolving concerns and/or improving feedback scores.</span></span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10pt;\"><span style=\"color:#000000;\">Tracks a variety of work metrics such as client visits, pipeline status, marketing efforts, etc., and provides regular reporting to immediate supervisor as requested.</span></span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10pt;\"><span style=\"color:#000000;\">Performs other duties as assigned.</span></span></span></span></li>\r\n</ul>\r\n",
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