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Student Success Officer

Regentcollegelondon · London, Greater london, WC1V 7DN · On Site · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyRegentcollegelondon
TitleStudent Success Officer
Normalized title-
Department / team-
LocationLondon, Greater london, WC1V 7DN
Work modelOn Site
Employment typeFull Time
SalaryGBP
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-05-12 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Regentcollegelondon.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRegentcollegelondon
Sourced31d6053-1411-4a62-96eb-33dd2b7e46a1
ATS providerJazzHR / ApplyToJob

Description

Job description   Job title Student Success Officer School/Function Campus Operations Location Multi- site Responsible to Campus Operations Manager JOB DESCRIPTION Overall purpose Student Success Officer (SSO) are the front facing staff at the sites that make up the Regent College London campus. Staffing the Reception Desk, SSO’s have the responsibility of providing customer service for all Regent students, staff and visitors. The SSO’s will provide advice and guidance to students and staff on a variety of topics in person and via email. Regent has a broad range of support on offer to students, a key role for the SSO’s is dealing with queries while signposting students to the correct service. SSOs are the main onsite support service therefore work closely with all professional and academic team to ensure a seamless student experience and referral process. In addition, SSOs are expected to take ownership of student queries from first contact through to resolution, following up where needed and liaising with the relevant teams to ensure the student receives the right support. Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks. SSOs support the Campus Operations Manager and Assistant Campus Manager in the day to day operational running of the site, including tasks like opening and closing the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team. Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.   Specific duties and responsibilities •     Ensure an excellent level of customer service is embedded throughout the site. •     To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service. •     Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors. •     Provide advice and guidance to students and staff in person and via email, and signpost to the correct service where required. •     Take ownership of student queries from first contact through to resolution, including following up with the relevant teams where needed. •     Engage with students in communal spaces as well as at reception to provide visible on-campus support. •     Support attendance by contacting and following up with students who are not in class where requested, and escalating any concerns in line with internal procedures. •      Conduct daily tasks like updating digital board, responding to emails, and completing agreed daily campus checks. •     Maintain the condition of the site, obtain authorisation and arrange for necessary repairs liaising with the Facilities Team. •     Monitor the day to day classes for the relevant campus, chase up tutors if late, and maintain records of any issues. •     Oversee that the required resources are made available to all academic staff and students before the start of classes. •     Provide administrative support to the Campus Operations Manager with daily operations. •      Carry out delegated tasks for other professional services teams when required, including administrative work and proactive call campaigns. •     Support on-campus events and operational activity, including putting up posters/signage, preparing rooms, and liaising with academic and professional services teams where required. •     Complete daily, weekly and monthly building checks as required, covering immediate safety, cleanliness, and campus presentation, and record outcomes accurately. •     Ensure the Health and Safety folder, incident logs and compliance records are checked, updated and maintained to the required standard. •     Log issues, incidents and maintenance requests promptly and escalate appropriately. •     Maintain a basic understanding of fire procedures, lockdown procedures and incident escalation routes for the campus. •     Know assembly points and key equipment locations and act calmly and clearly during emergencies in line with instructions. •      Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings. Act as first aider and fire marshal. •    This is a shift-based role. Shift patterns may vary to meet business needs across campus opening hours. •    Campuses operate 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends. Staff may be required to work across these hours on a rota basis across multiple sites. Person Specification EXPERIENCE & PERSONAL QUALITIES Essential: •            Customer service experience. •            Enthusiastic, organised and able to work at pace. •            Able to manage multiple queries and prioritise workload effectively. •            Confident communicating with students and staff, including in challenging situations. •            Reliable, professional and able to maintain accurate records. Desirable: •            Working in an FE or HE setting. •            Experience in front-of-house reception, campus operations, or student services. TECHNICAL KNOWLEDGE & SKILLS Essential: •            Microsoft packages. •            Accurate record keeping and confidence using internal systems. Desirable: •             Microsoft Dynamics.                Power Automate   Compliance Statement Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.

Full job record

Job IDdf2a9342bfe2d06383849fc656745af5744ec36a
Org ID6555c2b5-8045-41b3-a2c8-0afcbe2cd472
Source IDd31d6053-1411-4a62-96eb-33dd2b7e46a1
Board IDd31d6053-1411-4a62-96eb-33dd2b7e46a1
Providerjazzhr
Provider Job Keyi7O61scWwo
TitleStudent Success Officer
Normalized Title—
Statusactive
Activeyes
Location TextLondon, Greater london, WC1V 7DN
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
Country—
Region—
City—
Salary RawGBP
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://regentcollegelondon.applytojob.com/apply/i7O61scWwo/Student-Success-Officer
Apply URLhttps://regentcollegelondon.applytojob.com/apply/i7O61scWwo/Student-Success-Officer
First Seen At2026-05-30 06:08:17Z
Last Seen At2026-06-06 10:50:27Z
Last Checked At2026-06-06 10:50:27Z
Last Changed At2026-05-30 06:08:17Z
Inactive At—
Source Posted At2026-05-12 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=regentcollegelondon/date=2026-06-06/2026-06-06T10-50-25-151Z-c69123f1becb8482e6734c9ec012f689cb27a0a0a742836fbe0dc8b0cb91bab8.json
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    "heading": "Overall purpose\n Student Success Officer (SSO) are the front facing staff at the sites that make up the Regent College London campus. Staffing the Reception Desk, SSO’s have the responsibility of providing customer service for all Regent students, staff and visitors.\n The SSO’s will provide advice and guidance to students and staff on a variety of topics in person and via email. Regent has a broad range of support on offer to students, a key role for the SSO’s is dealing with queries while signposting students to the correct service. SSOs are the main onsite support service therefore work closely with all professional and academic team to ensure a seamless student experience and referral process.\n In addition, SSOs are expected to take ownership of student queries from first contact through to resolution, following up where needed and liaising with the relevant teams to ensure the student receives the right support.\n Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks.\n SSOs support the Campus Operations Manager and Assistant Campus Manager in the day to day operational running of the site, including tasks like opening and closing the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team.\n Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.\n  Specific duties and responsibilities\n •     Ensure an excellent level of customer service is embedded throughout the site.\n •     To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.\n •     Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.\n •     Provide advice and guidance to students and staff in person and via email, and signpost to the correct service where required.\n •     Take ownership of student queries from first contact through to resolution, including following up with the relevant teams where needed.\n •     Engage with students in communal spaces as well as at reception to provide visible on-campus support.\n •     Support attendance by contacting and following up with students who are not in class where requested, and escalating any concerns in line with internal procedures.\n •      Conduct daily tasks like updating digital board, responding to emails, and completing agreed daily campus checks.\n •     Maintain the condition of the site, obtain authorisation and arrange for necessary repairs liaising with the Facilities Team.\n •     Monitor the day to day classes for the relevant campus, chase up tutors if late, and maintain records of any issues.\n •     Oversee that the required resources are made available to all academic staff and students before the start of classes.\n •     Provide administrative support to the Campus Operations Manager with daily operations.\n •      Carry out delegated tasks for other professional services teams when required, including administrative work and proactive call campaigns.\n •     Support on-campus events and operational activity, including putting up posters\\/signage, preparing rooms, and liaising with academic and professional services teams where required.\n •     Complete daily, weekly and monthly building checks as required, covering immediate safety, cleanliness, and campus presentation, and record outcomes accurately.\n •     Ensure the Health and Safety folder, incident logs and compliance records are checked, updated and maintained to the required standard.\n •     Log issues, incidents and maintenance requests promptly and escalate appropriately.\n •     Maintain a basic understanding of fire procedures, lockdown procedures and incident escalation routes for the campus.\n •     Know assembly points and key equipment locations and act calmly and clearly during emergencies in line with instructions.\n •      Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings. Act as first aider and fire marshal. •    This is a shift-based role. Shift patterns may vary to meet business needs across campus opening hours.\n •    Campuses operate 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends. Staff may be required to work across these hours on a rota basis across multiple sites.\n Person Specification\n EXPERIENCE & PERSONAL QUALITIES\n Essential:\n •            Customer service experience.\n •            Enthusiastic, organised and able to work at pace.\n •            Able to manage multiple queries and prioritise workload effectively.\n •            Confident communicating with students and staff, including in challenging situations.\n •            Reliable, professional and able to maintain accurate records.\n Desirable:\n •            Working in an FE or HE setting.\n •            Experience in front-of-house reception, campus operations, or student services.\n TECHNICAL KNOWLEDGE & SKILLS\n Essential:\n •            Microsoft packages.\n •            Accurate record keeping and confidence using internal systems.\n Desirable:\n •             Microsoft Dynamics.\n                Power Automate\n  Compliance Statement \\n\\n Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual\\u2019s skills, qualifications, and experience relevant to the role. \",\n \"datePosted\": \"2026-05-12\",\n \"validThrough\": \"2026-08-10\",\n \"employmentType\": \"FULL_TIME\",\n \"hiringOrganization\": {\n \"@type\": \"Organization\",\n \"name\": \"Regent College London\",\n \"sameAs\": \"https:\\/\\/www.rcl.ac.uk\\/\",\n \"logo\": \"https:\\/\\/s3.amazonaws.com\\/resumator\\/customer_20251009152854_HHMYBF6PQ5MJLYTT\\/logos\\/20251110104955_RCL-Logo-Primary-RGB.jpg\"\n },\n \"jobLocation\": {\n \"@type\": \"Place\",\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"addressLocality\": \"London\",\n \"addressRegion\": \"Greater london\",\n \"postalCode\": \"WC1V 7DN\"\n }\n },\n \"experienceRequirements\": \"Entry Level\",\n \"uniqueJobCode\": \"job_20260512160755_RKQZXGHBS5RCWMXM\",\n \"baseSalary\": {\n \"@type\": \"MonetaryAmount\",\n \"currency\": \"GBP\",\n \"value\": {\n \"@type\": \"QuantitativeValue\",\n \"unitText\": \"YEAR\",\n \"minValue\": 26500,\n \"maxValue\": 26500\n }\n }\n}\n « Back to Jobs\n Regent College London\n Student Success Officer",
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    "description_html": "<span style=\"font-size:28pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-weight:bold;\"><span style=\"color:#0d3d61;\">Job <span style=\"letter-spacing:-0.1pt;\">description</span></span></span></span></span><br><br> <table class=\"Table\" style=\"margin-left:1px;border-collapse:collapse;\"><tbody><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:1px solid #0d3d61;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\">Job <span style=\"letter-spacing:-0.1pt;\">title</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:1px solid #0d3d61;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Student Success Officer</span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\"><span style=\"letter-spacing:-0.1pt;\">School/Function</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Campus <span style=\"letter-spacing:-0.1pt;\">Operations</span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\"><span style=\"letter-spacing:-0.1pt;\">Location</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Multi-<span style=\"letter-spacing:-0.2pt;\">site</span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\">Responsible <span style=\"letter-spacing:-0.25pt;\">to</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Campus <span style=\"letter-spacing:-0.1pt;\">Operations Manager</span></span></span></span></td></tr></tbody></table><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#932e6c;\">JOB <span style=\"letter-spacing:-0.1pt;\">DESCRIPTION</span></span></span></b></span></span><h1><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Overall<span style=\"letter-spacing:-0.1pt;\"> purpose</span></span></span></span></h1><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Student Success Officer (SSO) are the front facing staff at the sites that make up the Regent College London campus. Staffing the Reception Desk, SSO’s have the responsibility of providing customer service for all Regent students, staff and visitors.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">The SSO’s will provide advice and guidance to students and staff on a variety of topics in person and via email. Regent has a broad range of support on offer to students, a key role for the SSO’s is dealing with queries while signposting students to the correct service. SSOs are the main onsite support service therefore work closely with all professional and academic team to ensure a seamless student experience and referral process.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">In addition, SSOs are expected to take ownership of student queries from first contact through to resolution, following up where needed and liaising with the relevant teams to ensure the student receives the right support.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">SSOs support the Campus Operations Manager and Assistant Campus Manager in the day to day operational running of the site, including tasks like opening and closing the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.</span></span></span></span><br> <h1 style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Specific duties and<span style=\"letter-spacing:-0.1pt;\"> responsibilities</span></span></span></span></h1><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Ensure an excellent level of customer service is embedded throughout the site.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Provide advice and guidance to students and staff in person and via email, and signpost to the correct service where required.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Take ownership of student queries from first contact through to resolution, including following up with the relevant teams where needed.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Engage with students in communal spaces as well as at reception to provide visible on-campus support.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Support attendance by contacting and following up with students who are not in class where requested, and escalating any concerns in line with internal procedures.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•</span>     <span style=\"color:#17365d;\">Conduct daily tasks like updating digital board, responding to emails, and completing agreed daily campus checks.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Maintain the condition of the site, obtain authorisation and arrange for necessary repairs liaising with the Facilities Team.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Monitor the day to day classes for the relevant campus, chase up tutors if late, and maintain records of any issues.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Oversee that the required resources are made available to all academic staff and students before the start of classes.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Provide administrative support to the Campus Operations Manager with daily operations.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•</span>     <span style=\"color:#17365d;\">Carry out delegated tasks for other professional services teams when required, including administrative work and proactive call campaigns.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Support on-campus events and operational activity, including putting up posters/signage, preparing rooms, and liaising with academic and professional services teams where required.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Complete daily, weekly and monthly building checks as required, covering immediate safety, cleanliness, and campus presentation, and record outcomes accurately.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Ensure the Health and Safety folder, incident logs and compliance records are checked, updated and maintained to the required standard.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Log issues, incidents and maintenance requests promptly and escalate appropriately.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Maintain a basic understanding of fire procedures, lockdown procedures and incident escalation routes for the campus.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Know assembly points and key equipment locations and act calmly and clearly during emergencies in line with instructions.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•</span>     <span style=\"color:#17365d;\">Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings.</span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">Act as first aider and fire marshal.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•   </span><span lang=\"en-gb\" style=\"color:#17365d;\"> This is a shift-based role. Shift patterns may vary to meet business needs across campus opening hours.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•    </span><span lang=\"en-gb\" style=\"color:#17365d;\">Campuses operate 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends. Staff may be required to work across these hours on a rota basis across multiple sites.</span></span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Person Specification</span></b></span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">EXPERIENCE & PERSONAL QUALITIES</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Essential:</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Customer service experience.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Enthusiastic, organised and able to work at pace.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Able to manage multiple queries and prioritise workload effectively.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Confident communicating with students and staff, including in challenging situations.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Reliable, professional and able to maintain accurate records.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Desirable:</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Working in an FE or HE setting.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Experience in front-of-house reception, campus operations, or student services.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">TECHNICAL KNOWLEDGE & SKILLS</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Essential:</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Microsoft packages.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Accurate record keeping and confidence using internal systems.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Desirable:</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•</span>            <span style=\"color:#1f497d;\">Microsoft Dynamics.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">               Power Automate</span></span></span></span><br><br> <p><strong>Compliance Statement</strong></p>\n\n<p>Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.</p>",
    "description_text": "Job description\n  Job title Student Success Officer School/Function Campus Operations Location Multi- site Responsible to Campus Operations Manager\n JOB DESCRIPTION Overall purpose\n Student Success Officer (SSO) are the front facing staff at the sites that make up the Regent College London campus. Staffing the Reception Desk, SSO’s have the responsibility of providing customer service for all Regent students, staff and visitors.\n The SSO’s will provide advice and guidance to students and staff on a variety of topics in person and via email. Regent has a broad range of support on offer to students, a key role for the SSO’s is dealing with queries while signposting students to the correct service. SSOs are the main onsite support service therefore work closely with all professional and academic team to ensure a seamless student experience and referral process.\n In addition, SSOs are expected to take ownership of student queries from first contact through to resolution, following up where needed and liaising with the relevant teams to ensure the student receives the right support.\n Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks.\n SSOs support the Campus Operations Manager and Assistant Campus Manager in the day to day operational running of the site, including tasks like opening and closing the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team.\n Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.\n  Specific duties and responsibilities\n •     Ensure an excellent level of customer service is embedded throughout the site.\n •     To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.\n •     Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.\n •     Provide advice and guidance to students and staff in person and via email, and signpost to the correct service where required.\n •     Take ownership of student queries from first contact through to resolution, including following up with the relevant teams where needed.\n •     Engage with students in communal spaces as well as at reception to provide visible on-campus support.\n •     Support attendance by contacting and following up with students who are not in class where requested, and escalating any concerns in line with internal procedures.\n •      Conduct daily tasks like updating digital board, responding to emails, and completing agreed daily campus checks.\n •     Maintain the condition of the site, obtain authorisation and arrange for necessary repairs liaising with the Facilities Team.\n •     Monitor the day to day classes for the relevant campus, chase up tutors if late, and maintain records of any issues.\n •     Oversee that the required resources are made available to all academic staff and students before the start of classes.\n •     Provide administrative support to the Campus Operations Manager with daily operations.\n •      Carry out delegated tasks for other professional services teams when required, including administrative work and proactive call campaigns.\n •     Support on-campus events and operational activity, including putting up posters/signage, preparing rooms, and liaising with academic and professional services teams where required.\n •     Complete daily, weekly and monthly building checks as required, covering immediate safety, cleanliness, and campus presentation, and record outcomes accurately.\n •     Ensure the Health and Safety folder, incident logs and compliance records are checked, updated and maintained to the required standard.\n •     Log issues, incidents and maintenance requests promptly and escalate appropriately.\n •     Maintain a basic understanding of fire procedures, lockdown procedures and incident escalation routes for the campus.\n •     Know assembly points and key equipment locations and act calmly and clearly during emergencies in line with instructions.\n •      Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings. Act as first aider and fire marshal.\n •    This is a shift-based role. Shift patterns may vary to meet business needs across campus opening hours.\n •    Campuses operate 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends. Staff may be required to work across these hours on a rota basis across multiple sites.\n Person Specification\n EXPERIENCE & PERSONAL QUALITIES\n Essential:\n •            Customer service experience.\n •            Enthusiastic, organised and able to work at pace.\n •            Able to manage multiple queries and prioritise workload effectively.\n •            Confident communicating with students and staff, including in challenging situations.\n •            Reliable, professional and able to maintain accurate records.\n Desirable:\n •            Working in an FE or HE setting.\n •            Experience in front-of-house reception, campus operations, or student services.\n TECHNICAL KNOWLEDGE & SKILLS\n Essential:\n •            Microsoft packages.\n •            Accurate record keeping and confidence using internal systems.\n Desirable:\n •             Microsoft Dynamics.\n                Power Automate\n  Compliance Statement\n Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.",
    "jsonld_jobposting": {
      "url": "https://regentcollegelondon.applytojob.com/apply/i7O61scWwo/Student-Success-Officer",
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      "title": "Student Success Officer",
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      "baseSalary": {
        "@type": "MonetaryAmount",
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      "datePosted": "2026-05-12",
      "description": "<span style=\"font-size:28pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-weight:bold;\"><span style=\"color:#0d3d61;\">Job <span style=\"letter-spacing:-0.1pt;\">description</span></span></span></span></span><br><br> <table class=\"Table\" style=\"margin-left:1px;border-collapse:collapse;\"><tbody><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:1px solid #0d3d61;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\">Job <span style=\"letter-spacing:-0.1pt;\">title</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:1px solid #0d3d61;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Student Success Officer</span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\"><span style=\"letter-spacing:-0.1pt;\">School/Function</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Campus <span style=\"letter-spacing:-0.1pt;\">Operations</span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\"><span style=\"letter-spacing:-0.1pt;\">Location</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Multi-<span style=\"letter-spacing:-0.2pt;\">site</span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:198px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#932e6c;\">Responsible <span style=\"letter-spacing:-0.25pt;\">to</span></span></b></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:445px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Campus <span style=\"letter-spacing:-0.1pt;\">Operations Manager</span></span></span></span></td></tr></tbody></table><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#932e6c;\">JOB <span style=\"letter-spacing:-0.1pt;\">DESCRIPTION</span></span></span></b></span></span><h1><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Overall<span style=\"letter-spacing:-0.1pt;\"> purpose</span></span></span></span></h1><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Student Success Officer (SSO) are the front facing staff at the sites that make up the Regent College London campus. Staffing the Reception Desk, SSO’s have the responsibility of providing customer service for all Regent students, staff and visitors.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">The SSO’s will provide advice and guidance to students and staff on a variety of topics in person and via email. Regent has a broad range of support on offer to students, a key role for the SSO’s is dealing with queries while signposting students to the correct service. SSOs are the main onsite support service therefore work closely with all professional and academic team to ensure a seamless student experience and referral process.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">In addition, SSOs are expected to take ownership of student queries from first contact through to resolution, following up where needed and liaising with the relevant teams to ensure the student receives the right support.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">SSOs support the Campus Operations Manager and Assistant Campus Manager in the day to day operational running of the site, including tasks like opening and closing the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.</span></span></span></span><br> <h1 style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44536a;\">Specific duties and<span style=\"letter-spacing:-0.1pt;\"> responsibilities</span></span></span></span></h1><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Ensure an excellent level of customer service is embedded throughout the site.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Provide advice and guidance to students and staff in person and via email, and signpost to the correct service where required.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Take ownership of student queries from first contact through to resolution, including following up with the relevant teams where needed.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Engage with students in communal spaces as well as at reception to provide visible on-campus support.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Support attendance by contacting and following up with students who are not in class where requested, and escalating any concerns in line with internal procedures.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•</span>     <span style=\"color:#17365d;\">Conduct daily tasks like updating digital board, responding to emails, and completing agreed daily campus checks.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Maintain the condition of the site, obtain authorisation and arrange for necessary repairs liaising with the Facilities Team.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Monitor the day to day classes for the relevant campus, chase up tutors if late, and maintain records of any issues.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Oversee that the required resources are made available to all academic staff and students before the start of classes.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Provide administrative support to the Campus Operations Manager with daily operations.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•</span>     <span style=\"color:#17365d;\">Carry out delegated tasks for other professional services teams when required, including administrative work and proactive call campaigns.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Support on-campus events and operational activity, including putting up posters/signage, preparing rooms, and liaising with academic and professional services teams where required.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Complete daily, weekly and monthly building checks as required, covering immediate safety, cleanliness, and campus presentation, and record outcomes accurately.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Ensure the Health and Safety folder, incident logs and compliance records are checked, updated and maintained to the required standard.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Log issues, incidents and maintenance requests promptly and escalate appropriately.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Maintain a basic understanding of fire procedures, lockdown procedures and incident escalation routes for the campus.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•     Know assembly points and key equipment locations and act calmly and clearly during emergencies in line with instructions.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•</span>     <span style=\"color:#17365d;\">Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings.</span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">Act as first aider and fire marshal.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•   </span><span lang=\"en-gb\" style=\"color:#17365d;\"> This is a shift-based role. Shift patterns may vary to meet business needs across campus opening hours.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#17365d;\">•    </span><span lang=\"en-gb\" style=\"color:#17365d;\">Campuses operate 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends. Staff may be required to work across these hours on a rota basis across multiple sites.</span></span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Person Specification</span></b></span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">EXPERIENCE & PERSONAL QUALITIES</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Essential:</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Customer service experience.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Enthusiastic, organised and able to work at pace.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Able to manage multiple queries and prioritise workload effectively.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Confident communicating with students and staff, including in challenging situations.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Reliable, professional and able to maintain accurate records.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Desirable:</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Working in an FE or HE setting.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Experience in front-of-house reception, campus operations, or student services.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">TECHNICAL KNOWLEDGE & SKILLS</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Essential:</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Microsoft packages.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•            Accurate record keeping and confidence using internal systems.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"color:#1f497d;\">Desirable:</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">•</span>            <span style=\"color:#1f497d;\">Microsoft Dynamics.</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:98%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1f497d;\">               Power Automate</span></span></span></span><br><br> <p><strong>Compliance Statement</strong></p>\n\n<p>Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.</p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "WC1V 7DN",
          "addressRegion": "Greater london",
          "addressLocality": "London"
        }
      },
      "validThrough": "2026-08-10",
      "uniqueJobCode": "job_20260512160755_RKQZXGHBS5RCWMXM",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20251009152854_HHMYBF6PQ5MJLYTT/logos/20251110104955_RCL-Logo-Primary-RGB.jpg",
        "name": "Regent College London",
        "@type": "Organization",
        "sameAs": "https://www.rcl.ac.uk/"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "i7O61scWwo",
    "title": "Student Success Officer",
    "detailUrl": "https://regentcollegelondon.applytojob.com/apply/jobs/details/i7O61scWwo?&"
  },
  "detail_errors": []
}
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