Jr. Customer Support Engineer

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          "text": "<p>We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement.&#xa0;In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You&#xa0;will be helping our customers to get the best experience possible out of our software solutions.</p><p><strong>Applicants must be eligible to work and currently live in the Western United States.&#xa0;</strong></p><p><strong>Duties and Responsibilities</strong></p><ul><li>Take ownership to timely resolution of customer inquiries</li><li>Investigate and troubleshoot customer inquiries&#xa0;</li><li>Assist customers to solutions in a timely manner</li><li>Testing product/software change requests</li><li>Develop and maintain&#xa0;product documentation</li><li>Develop training materials, how to guides, solution articles, etc. to support product end users</li><li>Operate as a subject matter expert on our software products</li><li>Provide feedback and feature suggestions to improve overall usability of our software products</li><li>Continuous monitoring of systems utilized</li><li>Provide excellent&#xa0;customer support</li><li>Communicate in a clear and professional manner both internally and externally</li><li>Utilize&#xa0;technical documentation to investigate and resolve problems</li><li>Actively look for ways to improve and help customers.</li></ul>",
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          "text": "<p>NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers’ experience to the next level.&#xa0;</p><p>We believe that hard work and commitment will benefit NDM Global Inc. and also will&#xa0;give all of our employees a sense of pride and accomplishment.&#xa0;</p>",
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