Centralized Services Engineer

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    "description_html": "<p><span style=\"font-size:20px;\"><strong>Centralized Services Engineer</strong></span></p><p><span style=\"font-size:16px;\">At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We support leading media and enterprise organizations by delivering secure, high-performance infrastructure and managed services that power mission-critical operations.</span></p><p><span style=\"font-size:16px;\">We are seeking a Centralized Services Engineer to support and enhance client environments through proactive monitoring, automation, documentation, and process standardization. This role plays a key part in maintaining operational excellence across our Managed Services client base.</span></p><p><strong><span style=\"font-size:20px;\">Job Summary</span></strong></p><p><span style=\"font-size:16px;\">The Centralized Services Engineer is responsible for supporting remote monitoring platforms, enforcing change management standards, maintaining cybersecurity posture, and ensuring infrastructure reliability across multiple client environments.</span></p><p><span style=\"font-size:16px;\">This role acts as an escalation point between Service Desk and Senior Engineering teams and requires strong communication skills to interface directly with Managed Services clients when needed.</span></p><p><span style=\"font-size:20px;\"><strong>Key Responsibilities</strong></span></p><p><span style=\"font-size:16px;\">Remote Monitoring & Managed Services</span></p><ul><li><span style=\"font-size:16px;\">Support and maintain remote monitoring and management platforms across client environments</span></li><li><span style=\"font-size:16px;\">Administer endpoint and network monitoring tools</span></li><li><span style=\"font-size:16px;\">Support Endpoint Detection & Response (EDR) and Mobile Device Management (MDM) platforms</span></li><li><span style=\"font-size:16px;\">Manage Backup as a Service solutions, including verification and test restores</span></li><li><span style=\"font-size:16px;\">Maintain accurate and up-to-date client documentation and IT process standards</span></li></ul><p><span style=\"font-size:16px;\">Security & Firewall Management</span></p><ul><li><span style=\"font-size:16px;\">Configure and troubleshoot firewalls and switches (Palo Alto and Fortinet preferred)</span></li><li><span style=\"font-size:16px;\">Monitor security advisories and implement improvements based on cybersecurity best practices</span></li><li><span style=\"font-size:16px;\">Maintain vulnerability management and security posture across client systems</span></li></ul><p><span style=\"font-size:16px;\">Patch & Change Management</span></p><ul><li><span style=\"font-size:16px;\">Execute and verify server and workstation patching routines</span></li><li><span style=\"font-size:16px;\">Enforce structured change control for firewalls, Microsoft 365, and network infrastructure</span></li><li><span style=\"font-size:16px;\">Maintain system reliability through proactive monitoring and remediation</span></li></ul><p><span style=\"font-size:16px;\">Scripting & Automation</span></p><ul><li><span style=\"font-size:16px;\">Develop and maintain PowerShell scripts to automate maintenance tasks</span></li><li><span style=\"font-size:16px;\">Support RMM tool deployment and configuration across environments</span></li><li><span style=\"font-size:16px;\">Contribute to automation initiatives to improve efficiency and consistency</span></li></ul><p><span style=\"font-size:16px;\">Process Improvement & Documentation</span></p><ul><li><span style=\"font-size:16px;\">Identify opportunities to improve infrastructure reliability and documentation standards</span></li><li><span style=\"font-size:16px;\">Maintain SOPs and internal documentation for Centralized IT Services processes</span></li></ul><p><span style=\"font-size:16px;\">Qualifications</span></p><ul><li><span style=\"font-size:16px;\">Experience working in a Managed Services Provider (MSP) environment</span></li><li><span style=\"font-size:16px;\">Strong experience with RMM, PSA, and related MSP tools</span></li><li><span style=\"font-size:16px;\">Experience supporting Windows, macOS, and Linux environments</span></li><li><span style=\"font-size:16px;\">Experience with Microsoft 365 and Google Workspace administration</span></li><li><span style=\"font-size:16px;\">Experience with hypervisors including VMware, Hyper-V, or Proxmox</span></li><li><span style=\"font-size:16px;\">Familiarity with enterprise storage and NAS systems</span></li><li><span style=\"font-size:16px;\">Experience with IdP/SSO solutions (Okta, Microsoft Entra preferred)</span></li><li><span style=\"font-size:16px;\">Understanding of SAML, OAuth, OIDC, and related authentication protocols</span></li><li><span style=\"font-size:16px;\">Strong written and verbal client communication skills</span></li></ul><p><span style=\"font-size:20px;\">Work Environment</span></p><p><span style=\"font-size:16px;\">This is a remote position based in the United States or Canada. Occasional travel may be required based on business needs.</span></p><p><span style=\"font-size:20px;\">Compensation & Benefits</span></p><p><span style=\"font-size:16px;\">GPL Technologies offers competitive compensation based on experience, comprehensive benefits, 401(k) and paid time off.</span></p><p><span style=\"font-size:16px;\">Above all, you’ll be part of a collaborative engineering team focused on delivering secure, reliable, and high-performance infrastructure solutions to creative and enterprise organizations across North America.</span></p>",
    "description_text": "Centralized Services Engineer\n At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We support leading media and enterprise organizations by delivering secure, high-performance infrastructure and managed services that power mission-critical operations.\n We are seeking a Centralized Services Engineer to support and enhance client environments through proactive monitoring, automation, documentation, and process standardization. This role plays a key part in maintaining operational excellence across our Managed Services client base.\n Job Summary\n The Centralized Services Engineer is responsible for supporting remote monitoring platforms, enforcing change management standards, maintaining cybersecurity posture, and ensuring infrastructure reliability across multiple client environments.\n This role acts as an escalation point between Service Desk and Senior Engineering teams and requires strong communication skills to interface directly with Managed Services clients when needed.\n Key Responsibilities\n Remote Monitoring & Managed Services\n Support and maintain remote monitoring and management platforms across client environments\n Administer endpoint and network monitoring tools\n Support Endpoint Detection & Response (EDR) and Mobile Device Management (MDM) platforms\n Manage Backup as a Service solutions, including verification and test restores\n Maintain accurate and up-to-date client documentation and IT process standards\n Security & Firewall Management\n Configure and troubleshoot firewalls and switches (Palo Alto and Fortinet preferred)\n Monitor security advisories and implement improvements based on cybersecurity best practices\n Maintain vulnerability management and security posture across client systems\n Patch & Change Management\n Execute and verify server and workstation patching routines\n Enforce structured change control for firewalls, Microsoft 365, and network infrastructure\n Maintain system reliability through proactive monitoring and remediation\n Scripting & Automation\n Develop and maintain PowerShell scripts to automate maintenance tasks\n Support RMM tool deployment and configuration across environments\n Contribute to automation initiatives to improve efficiency and consistency\n Process Improvement & Documentation\n Identify opportunities to improve infrastructure reliability and documentation standards\n Maintain SOPs and internal documentation for Centralized IT Services processes\n Qualifications\n Experience working in a Managed Services Provider (MSP) environment\n Strong experience with RMM, PSA, and related MSP tools\n Experience supporting Windows, macOS, and Linux environments\n Experience with Microsoft 365 and Google Workspace administration\n Experience with hypervisors including VMware, Hyper-V, or Proxmox\n Familiarity with enterprise storage and NAS systems\n Experience with IdP/SSO solutions (Okta, Microsoft Entra preferred)\n Understanding of SAML, OAuth, OIDC, and related authentication protocols\n Strong written and verbal client communication skills\n Work Environment\n This is a remote position based in the United States or Canada. Occasional travel may be required based on business needs.\n Compensation & Benefits\n GPL Technologies offers competitive compensation based on experience, comprehensive benefits, 401(k) and paid time off.\n Above all, you’ll be part of a collaborative engineering team focused on delivering secure, reliable, and high-performance infrastructure solutions to creative and enterprise organizations across North America.",
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      "datePosted": "2026-03-11",
      "description": "<p><span style=\"font-size:20px;\"><strong>Centralized Services Engineer</strong></span></p><p><span style=\"font-size:16px;\">At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We support leading media and enterprise organizations by delivering secure, high-performance infrastructure and managed services that power mission-critical operations.</span></p><p><span style=\"font-size:16px;\">We are seeking a Centralized Services Engineer to support and enhance client environments through proactive monitoring, automation, documentation, and process standardization. This role plays a key part in maintaining operational excellence across our Managed Services client base.</span></p><p><strong><span style=\"font-size:20px;\">Job Summary</span></strong></p><p><span style=\"font-size:16px;\">The Centralized Services Engineer is responsible for supporting remote monitoring platforms, enforcing change management standards, maintaining cybersecurity posture, and ensuring infrastructure reliability across multiple client environments.</span></p><p><span style=\"font-size:16px;\">This role acts as an escalation point between Service Desk and Senior Engineering teams and requires strong communication skills to interface directly with Managed Services clients when needed.</span></p><p><span style=\"font-size:20px;\"><strong>Key Responsibilities</strong></span></p><p><span style=\"font-size:16px;\">Remote Monitoring & Managed Services</span></p><ul><li><span style=\"font-size:16px;\">Support and maintain remote monitoring and management platforms across client environments</span></li><li><span style=\"font-size:16px;\">Administer endpoint and network monitoring tools</span></li><li><span style=\"font-size:16px;\">Support Endpoint Detection & Response (EDR) and Mobile Device Management (MDM) platforms</span></li><li><span style=\"font-size:16px;\">Manage Backup as a Service solutions, including verification and test restores</span></li><li><span style=\"font-size:16px;\">Maintain accurate and up-to-date client documentation and IT process standards</span></li></ul><p><span style=\"font-size:16px;\">Security & Firewall Management</span></p><ul><li><span style=\"font-size:16px;\">Configure and troubleshoot firewalls and switches (Palo Alto and Fortinet preferred)</span></li><li><span style=\"font-size:16px;\">Monitor security advisories and implement improvements based on cybersecurity best practices</span></li><li><span style=\"font-size:16px;\">Maintain vulnerability management and security posture across client systems</span></li></ul><p><span style=\"font-size:16px;\">Patch & Change Management</span></p><ul><li><span style=\"font-size:16px;\">Execute and verify server and workstation patching routines</span></li><li><span style=\"font-size:16px;\">Enforce structured change control for firewalls, Microsoft 365, and network infrastructure</span></li><li><span style=\"font-size:16px;\">Maintain system reliability through proactive monitoring and remediation</span></li></ul><p><span style=\"font-size:16px;\">Scripting & Automation</span></p><ul><li><span style=\"font-size:16px;\">Develop and maintain PowerShell scripts to automate maintenance tasks</span></li><li><span style=\"font-size:16px;\">Support RMM tool deployment and configuration across environments</span></li><li><span style=\"font-size:16px;\">Contribute to automation initiatives to improve efficiency and consistency</span></li></ul><p><span style=\"font-size:16px;\">Process Improvement & Documentation</span></p><ul><li><span style=\"font-size:16px;\">Identify opportunities to improve infrastructure reliability and documentation standards</span></li><li><span style=\"font-size:16px;\">Maintain SOPs and internal documentation for Centralized IT Services processes</span></li></ul><p><span style=\"font-size:16px;\">Qualifications</span></p><ul><li><span style=\"font-size:16px;\">Experience working in a Managed Services Provider (MSP) environment</span></li><li><span style=\"font-size:16px;\">Strong experience with RMM, PSA, and related MSP tools</span></li><li><span style=\"font-size:16px;\">Experience supporting Windows, macOS, and Linux environments</span></li><li><span style=\"font-size:16px;\">Experience with Microsoft 365 and Google Workspace administration</span></li><li><span style=\"font-size:16px;\">Experience with hypervisors including VMware, Hyper-V, or Proxmox</span></li><li><span style=\"font-size:16px;\">Familiarity with enterprise storage and NAS systems</span></li><li><span style=\"font-size:16px;\">Experience with IdP/SSO solutions (Okta, Microsoft Entra preferred)</span></li><li><span style=\"font-size:16px;\">Understanding of SAML, OAuth, OIDC, and related authentication protocols</span></li><li><span style=\"font-size:16px;\">Strong written and verbal client communication skills</span></li></ul><p><span style=\"font-size:20px;\">Work Environment</span></p><p><span style=\"font-size:16px;\">This is a remote position based in the United States or Canada. Occasional travel may be required based on business needs.</span></p><p><span style=\"font-size:20px;\">Compensation & Benefits</span></p><p><span style=\"font-size:16px;\">GPL Technologies offers competitive compensation based on experience, comprehensive benefits, 401(k) and paid time off.</span></p><p><span style=\"font-size:16px;\">Above all, you’ll be part of a collaborative engineering team focused on delivering secure, reliable, and high-performance infrastructure solutions to creative and enterprise organizations across North America.</span></p>",
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