Administrative Staff (On-Call)

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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\">Summary</p><p>Hospitality Staff serve as the frontline support for clients and event teams, ensuring every detail is executed with professionalism, efficiency, and exceptional customer service. &nbsp;This role provides hands-on assistance with event logistics, guest services, registration, activity coordination, gift preparation, and any additional client or event team requests to help create a seamless and memorable experience.&nbsp;</p><p><br></p><p>Essential Functions</p><p>Job duties include, although are not limited to:</p><p><br></p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide outstanding customer service to clients, guests, and event attendees.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist with event registration and guest check in processes.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Prepare and assembly welcome gifts, gift bas, promotional materials, and event packets.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Support activity and excursion sign ups, ensuring accurate participant information and communication.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Serve as a resource for guests by answering questions and providing event information.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist with event setup, breakdown, and general logistics as needed.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Coordinate with multiple departments to fulfill client requests and resolve issues promptly.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Monitor event spaces to ensure cleanliness, organization, and guest satisfaction.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist with special accommodations when required.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Check event space for setup accuracy.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Check off guests names upon clients request to get an accurate list of attendees for activities.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide BBD office with accurate actual attendees guest count for proper billing.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Handle last minute changes and requests with flexibility and a positive attitude.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Perform other related duties as assigned or requested by supervisors/managers.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proper attire pink shirt, black pants, nametag and signage required for all activity coverage.</p><p><br></p><p>Internal Relationships</p><p>Reports to Director and Sales Managers, assists BBD managers as well as all dept managers when needed</p><p><br></p><p>External Relationships</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Answer all calls or requests in a friendly and professional manner, providing information, taking accurate messages or route calls accordingly.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Greet visitors; ascertain nature of business and conduct to the appropriate person.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Handle all guest/client complaints and inquiries in a courteous, effective manner or route accordingly.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Pricing, clients and vendors confidential.</p><p><br></p><p>Qualifications</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Excellent communication and interpersonal skills.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong customer service mindset with a friendly and professional demeanor.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to multitask and prioritize in a fast-paced environment.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong attention to detail and organizational skills.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to work flexible schedules, including evenings, weekends, and holidays as needed.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Team-oriented with a willingness to assist wherever needed.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Previous hospitality, customer service, event, or guest services experience preferred.</p><p><br></p><p>Education/Experience Requirements</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>High School Diploma</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>GED preferred.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Understand/Speak/Read/Write English fluently.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Excellent communication and presentation skills.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Occasionally lift/carry up to 50 lbs.</p><p><br></p><p>Requirements&nbsp;</p><p>Must be able to sit, stand, stoop or bend for duration of shift (at least 8 hours)</p><p>Must be able to lift, carry up to 20+ lbs.</p><p><br></p><p>In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p><p><br></p></div></div></div></div>\n",
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