Service Desk Technician (Intermediate-Level)

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          "text": "<p>Link Solutions is seeking a&#xa0;<strong>Service Desk Technician (Intermediate-Level)&#xa0;</strong>to join our team at Adelphi, MD.</p><ul><li>U.S. Citizen with an active DoW Top Secret&#xa0;Clearance.</li><li>Non-remote&#xa0;(relocation incentive&#xa0;available)</li></ul><p>The <strong>Service Desk Technician (Intermediate-Level)</strong> will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Provide Tier I and Tier II technical support for hardware and software.</li><li>Recommend system modifications to enhance the usability of Information Systems and network resources.</li><li>Route and escalate requests to Tier III and other teams for quick customer issue resolution.</li><li>Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.</li></ul><p><em>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.&#xa0;</em></p>",
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