CAM & Invoicing Specialist

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    "requisitionDescription": "<div><p><strong><span style=\"font-family: tahoma,sans-serif;\">Job Title:&nbsp;</span></strong><span style=\"font-family: tahoma,sans-serif;\">Customer Account Management &amp; Invoicing Specialist</span></p><p><span style=\"font-family: tahoma,sans-serif;\"><strong>Department:&nbsp;</strong>Service Invoicing</span></p><p><span style=\"font-family: tahoma,sans-serif;\"><strong>Reports To:&nbsp;</strong>Customer Account &amp; Invoicing Manager</span></p><p><span style=\"font-family: tahoma,sans-serif;\"><strong>FLSA Status:&nbsp;</strong>Non-Exempt</span></p><p><span style=\"font-family: tahoma,sans-serif;\"><strong><ins>Overview: &nbsp;&nbsp;</ins></strong>We are seeking a self-motivated, self-directed team player to work independently with our dynamic team. The ideal candidate will be able to multi-task 3 key functions: &nbsp;&nbsp;</span></p><ul><li><span style=\"font-family: tahoma,sans-serif;\">Handling customer accounts/tasks with outstanding customer service &nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Invoicing service calls while complying with customer contracts abiding by company rules and regulations &nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Be a purpose-driven partner with our sales representatives to maximize customer<br>satisfaction while maintaining an extensive contract database &nbsp; &nbsp;&nbsp;</span></li></ul><p><span style=\"font-family: tahoma,sans-serif;\"><strong>Essential Duties and Responsibilities include the following, but not limited to:&nbsp;</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: tahoma,sans-serif;\">Implements new contracts into Great Plains&nbsp;</span></p><ul><li style=\"line-height: 1;\"><span style=\"font-family: tahoma,sans-serif;\">Review contract data and contacts sales representative and/or client for clarification&nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Set up Client Address Cards according to company standards&nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Set up Equipment Cards according to company standards&nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Verify Time Zone on all Address and Equipment Cards&nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Obtain Customer Service Engineer information for the location and equipment&nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Create Contract Header Page&nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Create Contract by adding equipment, pricing, hours and days of service and verify/enter service type&nbsp;</span></li></ul><p><span style=\"font-family: tahoma,sans-serif;\">Invoice the contract per client billing requirements&nbsp;</span></p><ul><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Batch and post contract invoices&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Verify invoice accuracy&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Insert client viewable billing notes&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Prepare for mailing (email or regular mail)&nbsp;</span></li></ul><p style=\"line-height: 1;\"><span style=\"font-family: tahoma,sans-serif;\">Update contracts as changes are submitted&nbsp;</span></p><ul><li style=\"line-height: 1;\"><span style=\"font-family: tahoma,sans-serif;\">Clarify any discrepancies or question with the sales representative and/or the client&nbsp;</span></li><li><span style=\"font-family: tahoma,sans-serif;\">Calculate the pro-rated of line items&nbsp;</span></li></ul><p><span style=\"font-family: tahoma,sans-serif;\">Invoice other than annual contracts per billing frequency and client requirements&nbsp;</span></p><p><span style=\"font-family: tahoma,sans-serif;\">As contracts expire Client Services Specialists reviews &amp; corrects if required&nbsp;</span></p><ul><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Contract for increase amount&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Diagnostics fees are correct&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Pro-rated/duplicate contract lines&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Review contract notes for renewal changes&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Transfer contract using auto renewal tool&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Review new contract for correct pricing, duplicate lines, hours of coverage, and service type&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Invoice batch, add coverage notes, prepare for mailing&nbsp;</span></li></ul><p><span style=\"font-family: tahoma,sans-serif;\">Receive/execute cancellation notices&nbsp;</span></p><ul><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Review contract terms&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Notify the sales representative and cancellation distribution list&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Process the cancellation, apply the credit, remove the PM schedule, and verify open calls&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Performs invoice process without mailing it&nbsp;</span></li></ul><p><span style=\"font-family: tahoma,sans-serif;\">Set up clients on CustomerSource website &nbsp;</span></p><p><span style=\"font-family: tahoma,sans-serif;\">Review service calls submitted to the Ready to Invoice queue in Great Plains&nbsp;</span></p><ul><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Review contract data and client data for special billing rates&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Ensure that proper address, equipment, closure information and billing is on call&nbsp;</span></li></ul><p><span style=\"font-family: tahoma,sans-serif;\">Invoice the service calls per client billing requirements&nbsp;</span></p><ul><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Batch and post service call invoices&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Verify invoice accuracy&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Insert client viewable billing notes&nbsp;</span></li><li style=\"line-height: 1.15;\"><span style=\"font-family: tahoma,sans-serif;\">Prepare for mailing (email or regular mail)&nbsp;</span></li></ul><p><span style=\"font-family: tahoma,sans-serif;\">Service Reports for Special Clients&nbsp;</span></p><p><span style=\"font-family: tahoma,sans-serif;\">Handle client &amp; internal reviews &amp; disputes&nbsp;</span></p><p><span style=\"font-family: tahoma,sans-serif;\">Process credit requests&nbsp;</span></p><p><span style=\"font-family: tahoma,sans-serif;\">Ensure all special requirements (PO, work order, service report&hellip;) is on service calls&nbsp;</span></p><p><span style=\"font-family: tahoma,sans-serif;\">Communicate changes of billing processes or client contracts to other departments&nbsp;</span></p><p><br></p><p><span style=\"font-family: tahoma,sans-serif;\"><strong>Supervisory Responsibilities:&nbsp;</strong>this job has no supervisory responsibilities</span></p><p><br></p><p><strong>Qualifications, Job Skills &amp; Requirements &nbsp;</strong></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but is not an inclusive list of duties. &nbsp;<strong><u>&nbsp;</u></strong></p><ul><li>Proficiency in Microsoft Windows, Excel, and Great Plains software is a plus</li><li>Above and beyond customer service in all situations</li><li>Responds promptly to customer needs, meets customer commitments, and solicits feedback from the customer</li><li>Maintains professional confidentiality and patience with customers and within the workplace&nbsp;</li><li>Manages difficult or emotional customer situations</li><li>Critical thinking, quick decision making, and using reason while dealing with emotional topics</li><li>Conflict resolution and problem solving</li><li>Identify and resolve problems in a timely manner by gathering and analyzing information skillfully, developing alternative solutions</li><li>Speaks clearly and persuasively in a positive manner even in negative situations</li><li>Clear verbal and written communication, effective listening, asks for assistance and clarification when needed</li><li>Research, analyze and provide effective alternative solutions with departmental data and information</li><li>Ability<strong>&nbsp;</strong>to review service calls, make an informed decision and justify why the decision was made</li><li>Collaborate with co-workers and contribute to group discussion and problem-solving situations</li><li>Exhibit teamwork and act with empathy and focus while resolving conflict/problems</li><li>Ability to build, maintain, and contribute to a positive team workplace&nbsp;</li><li>Dependable and consistent attendance ensuring work duties are covered when absent</li></ul><p><br></p><p><span style=\"font-family: tahoma,sans-serif;\"><strong>Physical Demands&nbsp;</strong></span></p><p><span style=\"font-family: tahoma,sans-serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee<br>is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.&nbsp;</span></p><p><span style=\"font-family: tahoma,sans-serif;\"><strong>Work Environment&nbsp;</strong></span></p><p><span style=\"font-family: tahoma,sans-serif;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. &nbsp;</span></p></div>\n",
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