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HomeCompaniesHcas Fa Us1 Oraclecloud Com CX 1001Customer Service Representative

Customer Service Representative

Hcas Fa Us1 Oraclecloud Com CX 1001 · Mount Hope, OH, United States; Genie - Headquarter Mt. Hope, Mount Hope, OH, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHcas Fa Us1 Oraclecloud Com CX 1001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationMount Hope, OH, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2025-07-31 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hcas Fa Us1 Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Mount Hope.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHcas Fa Us1 Oraclecloud Com CX 1001
Source18896ade-0535-4353-afb0-d7f878107e65
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description www.geniecompany.com Respond to customer’s inquiries and/or complaints regarding the company’s product or services. Respond to calls on a daily basis, incoming and/or call-backs. Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies Inform customers of procedures and resolutions of problems. Provide follow-up to ensure customer satisfaction. Provide guidance and support to Lewisville CSR’s. Assist upper-management in delegating routine office work. Essential Duties and Responsibilities: Maintain an accurate account of incoming telephone calls. Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates. Process credit card, check and in-warranty orders. Track packages/shipments through carrier. Provide detailed explanation of company policy and procedures in respect to warranty. Investigate and respond to customer order/billing inquiries and process credits if necessary. Take, investigate and solve customer complaints. Interface with dealers to solve customer problems. Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors. Mail/fax/email sales literature and service information to customers. Provide follow-up with customer, retail store, distributors and/or dealer as necessary. RightFax acknowledgement of credits and invoices. Mail rejections of RightFax. Qualifications Skills/Experience Requirements: Customer Service Experience Exceptional telephone communication and problem solving skills. Basic computer skills, including data entry, Excel, Word, Power Point and Lotus Notes. Must be capable of handling advanced customer complaints in a satisfactory manner. Education Requirements: High School Diploma or Equivalent .

Full job record

Job IDdeafee46dc2223e7874f9640981f649e3a6d7e33
Org ID539f8ac1-2813-405a-9be7-e1fb50edfe5e
Source ID18896ade-0535-4353-afb0-d7f878107e65
Board ID18896ade-0535-4353-afb0-d7f878107e65
Provideroracle_hcm
Provider Job Key210890
TitleCustomer Service Representative
Normalized Title
Statusactive
Activeyes
Location TextMount Hope, OH, United States; Genie - Headquarter Mt. Hope, Mount Hope, OH, US
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionOH
CityMount Hope
Salary RawDescription www.geniecompany.com Respond to customer’s inquiries and/or complaints regarding the company’s product or services. Respond to calls on a daily basis, incoming and/or call-backs. Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies Inform customers of procedures and resolutions of problems. Provide follow-up to ensure customer satisfaction. Provide guidance and support to Lewisville CSR’s. Assist upper-management in delegating routine office work. Essential Duties and Responsibilities: Maintain an accurate account of incoming telephone calls. Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates. Process credit card, check and in-warranty orders. Track packages/shipments through carrier. Provide detailed explanation of company policy and procedures in respect to warranty. Investigate and respond to customer order/billing inquiries and process credits if necessary. Take, investigate and solve customer complaints. Interface with dealers to solve customer problems. Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors. Mail/fax/email sales literature and service information to customers. Provide follow-up with customer, retail store, distributors and/or dealer as necessary. RightFax acknowledgement of credits and invoices. Mail rejections of RightFax. Qualifications Skills/Experience Requirements: Customer Service Experience Exceptional telephone communication and problem solving skills. Basic computer skills, including data entry, Excel, Word, Power Point and Lotus Notes. Must be capable of handling advanced customer complaints in a satisfactory manner. Education Requirements: High School Diploma or Equivalent .
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://hcas.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210890
Apply URLhttps://hcas.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210890
First Seen At2026-05-31 17:57:09Z
Last Seen At2026-06-06 19:27:14Z
Last Checked At2026-06-06 19:27:14Z
Last Changed At2026-05-31 17:57:09Z
Inactive At
Source Posted At2025-07-31 11:15:53Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcas.fa.us1.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T19-27-05-836Z-2c11e91b3a67841973d941cb7b439dbd8f44d661f081c93267e55cb587f5702c.json
Event Fields
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  "source_hash": "700b73b7bf769c9ed916671c286a69a56b2b6733796be89332f173b615e3b845",
  "last_changed_at": "2026-05-31T17:57:09.058Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": "Mount Hope",
    "region": "OH",
    "country": "United States",
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:27:14.157Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
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    "location": {
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      "city": "Mount Hope",
      "region": "OH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
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    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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}
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