Home › Companies › Hcas Fa Us1 Oraclecloud Com CX 1001 › Customer Service Representative
Customer Service Representative
Hcas Fa Us1 Oraclecloud Com CX 1001 · Mount Hope, OH, United States; Genie - Headquarter Mt. Hope, Mount Hope, OH, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcas Fa Us1 Oraclecloud Com CX 1001 |
| Title | Customer Service Representative |
| Normalized title | - |
| Department / team | - |
| Location | Mount Hope, OH, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2025-07-31 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcas Fa Us1 Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Mount Hope. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcas Fa Us1 Oraclecloud Com CX 1001 |
| Source | 18896ade-0535-4353-afb0-d7f878107e65 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
www.geniecompany.com
Respond to customer’s inquiries and/or complaints regarding the company’s product or services.
Respond to calls on a daily basis, incoming and/or call-backs.
Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies
Inform customers of procedures and resolutions of problems.
Provide follow-up to ensure customer satisfaction.
Provide guidance and support to Lewisville CSR’s.
Assist upper-management in delegating routine office work.
Essential Duties and Responsibilities:
Maintain an accurate account of incoming telephone calls.
Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates.
Process credit card, check and in-warranty orders.
Track packages/shipments through carrier.
Provide detailed explanation of company policy and procedures in respect to warranty.
Investigate and respond to customer order/billing inquiries and process credits if necessary.
Take, investigate and solve customer complaints.
Interface with dealers to solve customer problems.
Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors.
Mail/fax/email sales literature and service information to customers.
Provide follow-up with customer, retail store, distributors and/or dealer as necessary.
RightFax acknowledgement of credits and invoices. Mail rejections of RightFax.
Qualifications
Skills/Experience Requirements: Customer Service Experience Exceptional telephone communication and problem solving skills. Basic computer skills, including data entry, Excel, Word, Power Point and Lotus Notes. Must be capable of handling advanced customer complaints in a satisfactory manner. Education Requirements: High School Diploma or Equivalent .
Full job record
| Job ID | deafee46dc2223e7874f9640981f649e3a6d7e33 |
| Org ID | 539f8ac1-2813-405a-9be7-e1fb50edfe5e |
| Source ID | 18896ade-0535-4353-afb0-d7f878107e65 |
| Board ID | 18896ade-0535-4353-afb0-d7f878107e65 |
| Provider | oracle_hcm |
| Provider Job Key | 210890 |
| Title | Customer Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Mount Hope, OH, United States; Genie - Headquarter Mt. Hope, Mount Hope, OH, US |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | Mount Hope |
| Salary Raw | Description www.geniecompany.com Respond to customer’s inquiries and/or complaints regarding the company’s product or services. Respond to calls on a daily basis, incoming and/or call-backs. Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies Inform customers of procedures and resolutions of problems. Provide follow-up to ensure customer satisfaction. Provide guidance and support to Lewisville CSR’s. Assist upper-management in delegating routine office work. Essential Duties and Responsibilities: Maintain an accurate account of incoming telephone calls. Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates. Process credit card, check and in-warranty orders. Track packages/shipments through carrier. Provide detailed explanation of company policy and procedures in respect to warranty. Investigate and respond to customer order/billing inquiries and process credits if necessary. Take, investigate and solve customer complaints. Interface with dealers to solve customer problems. Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors. Mail/fax/email sales literature and service information to customers. Provide follow-up with customer, retail store, distributors and/or dealer as necessary. RightFax acknowledgement of credits and invoices. Mail rejections of RightFax. Qualifications Skills/Experience Requirements: Customer Service Experience Exceptional telephone communication and problem solving skills. Basic computer skills, including data entry, Excel, Word, Power Point and Lotus Notes. Must be capable of handling advanced customer complaints in a satisfactory manner. Education Requirements: High School Diploma or Equivalent . |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://hcas.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210890 |
| Apply URL | https://hcas.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210890 |
| First Seen At | 2026-05-31 17:57:09Z |
| Last Seen At | 2026-06-06 19:27:14Z |
| Last Checked At | 2026-06-06 19:27:14Z |
| Last Changed At | 2026-05-31 17:57:09Z |
| Inactive At | — |
| Source Posted At | 2025-07-31 11:15:53Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcas.fa.us1.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T19-27-05-836Z-2c11e91b3a67841973d941cb7b439dbd8f44d661f081c93267e55cb587f5702c.json |
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