Manager, QA & Compliance

Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job Description Our Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations. The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams. This is an office based role and requires reporting to our HQ in Baltimore daily. Additional Information: All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP A Day in the Life: Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to industry standards and regulatory requirements. Develop, implement, and maintain quality control policies, procedures, and best practices to ensure compliance with federal, state, and industry regulations. Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks. Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations. Support the development and enforcement of secure software development lifecycle (SDLC) processes in alignment with compliance standards Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements Coordinate and manage internal and external audits to assess compliance with regulatory requirements and quality standards Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks Oversee every aspect of quality in our products and operations with full organizational authority in every dimension of QA Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies Manage global regulatory compliance, testing, and accreditation management Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues. Other duties as assigned Required Skills & Abilities: In-depth knowledge of relevant industry standards and regulations Experience collecting and investigating customer data for potential issues Ability to organize data to look for long term product trends Experience with Salesforce CRM or similar tool suite Excellent problem-solving skills and attention to detail Strong verbal and written communication skills Ability to travel on occasion Desired Skills: Some experience with companies designing electronic products and systems Experience holding a previous position on a quality team and/or familiarity with regulatory standards Experience with the application, documentation, and testing of administrative, technical, and physical security controls Experience leading small teams Education & Experience: Bachelor’s degree in a Technology field or equivalent experience 5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry. Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management a plus Security+, CSSP, or CISSP certification Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling

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    {
      "text": "A Day in the Life:",
      "content": "\n<li>Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to industry standards and regulatory requirements.</li>\n<li>Develop, implement, and maintain quality control policies, procedures, and best practices to ensure compliance with federal, state, and industry regulations.</li>\n<li>Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks.</li>\n<li>Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations.</li>\n<li>Support the development and enforcement of secure software development lifecycle (SDLC) processes in alignment with compliance standards</li>\n<li>Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements</li>\n<li>Coordinate and manage internal and external audits to assess compliance with regulatory requirements and quality standards</li>\n<li>Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes</li>\n<li>Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization</li>\n<li>Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks</li>\n<li>Oversee every aspect of quality in our products and operations with full organizational authority in every dimension of QA</li>\n<li>Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies</li>\n<li>Manage global regulatory compliance, testing, and accreditation management</li>\n<li>Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues.</li>\n<li>Other duties as assigned</li>\n"
    },
    {
      "text": "Required Skills & Abilities:",
      "content": "\n<li>In-depth knowledge of relevant industry standards and regulations</li>\n<li>Experience collecting and investigating customer data for potential issues</li>\n<li>Ability to organize data to look for long term product trends</li>\n<li>Experience with Salesforce CRM or similar tool suite</li>\n<li>Excellent problem-solving skills and attention to detail</li>\n<li>Strong verbal and written communication skills</li>\n<li>Ability to travel on occasion</li>\n"
    },
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      "text": "Desired Skills:",
      "content": "\n<li>Some experience with companies designing electronic products and systems&nbsp;</li>\n<li>Experience holding a previous position on a quality team and/or familiarity with regulatory standards</li>\n<li>Experience with the application, documentation, and testing of administrative, technical, and physical security controls</li>\n<li>Experience leading small teams</li>\n"
    },
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      "text": "Education & Experience:",
      "content": "\n<li>Bachelor’s degree in a Technology field or equivalent experience</li>\n<li>5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry.&nbsp;&nbsp;</li>\n<li>Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management a plus</li>\n<li>Security+, CSSP, or CISSP certification</li>\n"
    },
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      "text": "Alertus Career Advantages: ",
      "content": "\n<li>Unlimited Paid Time Off</li>\n<li>Paid Holidays</li>\n<li>401(k) Retirement Plan&nbsp;</li>\n<li>Medical, Dental, and Vision Plans</li>\n<li>Short-term Disability, Accident, Hospital, and Cancer Insurance</li>\n<li>Live Near Your Work Homebuying Incentive Program</li>\n<li>Employee Referral Bonuses</li>\n<li>Flex Scheduling</li>\n"
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