Sales & Service Representative

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  "active_status": "active"
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  "language": "en",
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    "raw": "Billerica, MA, 01821",
    "city": "Billerica",
    "region": "MA",
    "country": "United States",
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{
  "detail": {
    "url": "https://northernbank.applytojob.com/apply/jobs/details/wqU167lllf?&",
    "heading": "Sales & Service Representative",
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    "description_html": "<span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">SUMMARY/OBJECTIVE:</span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">The Sales and Service Representative (SSR) is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service. The SSR will handle all customer sales and service inquiries, including but not limited to, teller transactions, new account openings, existing customer servicing needs, and problem resolution. Utilizing a needs-based selling approach, the SSR will provide solutions based on the needs of the customer and how they like to conduct their banking. Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other associates in the branch. Proportion of time spent on the teller line and platform will vary day to day.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">ESSENTIAL FUNCTIONS:</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Opens and closes branches.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Signs Official checks in accordance with the transaction amount.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Provides exceptional service to the Bank’s customers regarding daily teller duties, servicing, new account transactions, addressing inquiries, understanding/determining needs, and resolving problems.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Processes customer transactions in an efficient, accurate and friendly manner.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Accurately balances cash drawer daily.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Utilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank’s available products and services.  </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Consistently meets or exceeds sales goals.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Provides assistance to other branch employees and assists in training new employees.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Follows the Bank’s policies and regulatory requirements.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">JOB QUALIFICATIONS:</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Excellent communication, sales and customer service skills  </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Basic math skills and the ability to multitask.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Strong computer skills, including Word & Excel,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">1-year experience as a Teller or sales and service based position preferred.  </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">High School diploma. Associate degree or higher preferred.</span></span></span></span></li></ul><strong>The hourly rate range for this position is $20-25 per hour.</strong><p><span style=\\\"font-size:16px\\\"><span style=\\\"font-family:arial,helvetica,sans-serif\\\"><strong>About Northern Bank & Trust Company</strong></span></span></p>\n\n<p><span style=\\\"font-size:16px\\\"><span style=\\\"font-family:arial,helvetica,sans-serif\\\">Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on <a href=\\\"https://www.facebook.com/NorthernBankMA/\\\">Facebook</a> (/NorthernBankM A/), <a href=\\\"https://twitter.com/northernbankma\\\">Twitter</a> (@northernbankma), Instagram (@northernbankma) and <a href=\\\"https://www.linkedin.com/company/northern-bank-ma/\\\">LinkedIn</a> (company/northern-bank-ma/).</span></span></p>\n\n<p> </p>",
    "description_text": "SUMMARY/OBJECTIVE:\n The Sales and Service Representative (SSR) is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service. The SSR will handle all customer sales and service inquiries, including but not limited to, teller transactions, new account openings, existing customer servicing needs, and problem resolution. Utilizing a needs-based selling approach, the SSR will provide solutions based on the needs of the customer and how they like to conduct their banking. Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other associates in the branch. Proportion of time spent on the teller line and platform will vary day to day.\n ESSENTIAL FUNCTIONS: Opens and closes branches.\n Signs Official checks in accordance with the transaction amount.\n Provides exceptional service to the Bank’s customers regarding daily teller duties, servicing, new account transactions, addressing inquiries, understanding/determining needs, and resolving problems.\n Processes customer transactions in an efficient, accurate and friendly manner.\n Accurately balances cash drawer daily.\n Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin.\n Utilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank’s available products and services.\n Consistently meets or exceeds sales goals.\n Provides assistance to other branch employees and assists in training new employees.\n Follows the Bank’s policies and regulatory requirements.\n JOB QUALIFICATIONS: Excellent communication, sales and customer service skills\n Basic math skills and the ability to multitask.\n Strong computer skills, including Word & Excel,\n 1-year experience as a Teller or sales and service based position preferred.\n High School diploma. Associate degree or higher preferred.\n The hourly rate range for this position is $20-25 per hour. About Northern Bank & Trust Company\n Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).",
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      "datePosted": "2026-03-17",
      "description": "<span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">SUMMARY/OBJECTIVE:</span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">The Sales and Service Representative (SSR) is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service. The SSR will handle all customer sales and service inquiries, including but not limited to, teller transactions, new account openings, existing customer servicing needs, and problem resolution. Utilizing a needs-based selling approach, the SSR will provide solutions based on the needs of the customer and how they like to conduct their banking. Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other associates in the branch. Proportion of time spent on the teller line and platform will vary day to day.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">ESSENTIAL FUNCTIONS:</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Opens and closes branches.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Signs Official checks in accordance with the transaction amount.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Provides exceptional service to the Bank’s customers regarding daily teller duties, servicing, new account transactions, addressing inquiries, understanding/determining needs, and resolving problems.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Processes customer transactions in an efficient, accurate and friendly manner.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Accurately balances cash drawer daily.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Utilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank’s available products and services.  </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Consistently meets or exceeds sales goals.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Provides assistance to other branch employees and assists in training new employees.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Follows the Bank’s policies and regulatory requirements.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">JOB QUALIFICATIONS:</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Excellent communication, sales and customer service skills  </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Basic math skills and the ability to multitask.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Strong computer skills, including Word & Excel,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">1-year experience as a Teller or sales and service based position preferred.  </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">High School diploma. Associate degree or higher preferred.</span></span></span></span></li></ul><strong>The hourly rate range for this position is $20-25 per hour.</strong><p><span style=\\\"font-size:16px\\\"><span style=\\\"font-family:arial,helvetica,sans-serif\\\"><strong>About Northern Bank & Trust Company</strong></span></span></p>\n\n<p><span style=\\\"font-size:16px\\\"><span style=\\\"font-family:arial,helvetica,sans-serif\\\">Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on <a href=\\\"https://www.facebook.com/NorthernBankMA/\\\">Facebook</a> (/NorthernBankM A/), <a href=\\\"https://twitter.com/northernbankma\\\">Twitter</a> (@northernbankma), Instagram (@northernbankma) and <a href=\\\"https://www.linkedin.com/company/northern-bank-ma/\\\">LinkedIn</a> (company/northern-bank-ma/).</span></span></p>\n\n<p> </p>",
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