Customer Service Representative-Boca Raton, FL Onsite

{
  "content_hash": "7016442720438d8217638d8694dcf48182c985145dcc65b7cb005170e3d027ea",
  "source_hash": "f891070d04808dedbdf3ed4519e5be78b03b054bb6b79fa3d1539f125a465bbe",
  "last_changed_at": "2026-05-29T07:02:57.787Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Boca Raton, Florida",
    "city": "Boca Raton",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 22,
  "salary_min": 20,
  "inferred_at": "2026-06-06T07:56:33.832Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Boca Raton, Florida",
      "city": "Boca Raton",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You Will Do:",
      "content": "<div>Handles all incoming service-related inquiries either in person or via phone and digital communication channels&nbsp;</div>\n<div>&nbsp;</div>\n<div>•Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies</div>\n<div>&nbsp;</div>\n<div>•Troubleshoots general customer support technical questions</div>\n<div>&nbsp;</div>\n<div>•Documents all interactions in CRM system in accordance with established criteria and SLAs</div>\n<div>&nbsp;</div>\n<div>•Adheres to established departmental metrics by level</div>\n<div>&nbsp;</div>\n<div>•Performs administrative tasks associated with class processing&nbsp;</div>\n<div>&nbsp;</div>\n<div>•Completes accurate data entry of student information as well as accurately maintain student and class records</div>\n<div>&nbsp;</div>\n<div>•Assists students with licensing applications by processing electronic fingerprints</div>\n<div>&nbsp;</div>\n<div>•Handling deposits and cash transactions</div>\n<div>&nbsp;</div>\n<div>•Assists in keeping the overall facility neat, clean, and well maintained; keep all brochure holders and supplies well stocked</div>\n<div>&nbsp;</div>\n<div>•Provide friendly service, support, and encouragement to students</div>\n<div>&nbsp;</div>\n<div>•Assist the Campus Director and Inside Sales Representatives by confirming class schedules with instructors and assisting with inventory counting</div>\n<div>&nbsp;</div>\n<div>•Completes other duties and special projects as assigned</div>"
    },
    {
      "text": "What You Need To Succeed:",
      "content": "<div>•1+ year of experience in a customer service and/or administrative position required</div>\n<div>&nbsp;</div>\n<div>•High school diploma or GED is required with some college preferred</div>\n<div>&nbsp;</div>\n<div>•Ability to work a variety of office hours including occasional evenings, and some weekends</div>\n<div>&nbsp;</div>\n<div>•Good command of the English language; Bilingual (English/Spanish) preferred</div>\n<div>&nbsp;</div>\n<div>•Must be comfortable with change and able to shift focus quickly</div>\n<div>&nbsp;</div>\n<div>•Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed</div>\n<div>&nbsp;</div>\n<div>•Must be reliable and punctual&nbsp;</div>\n<div>&nbsp;</div>\n<div>•Typing/data entry speed of at least 20 wpm</div>\n<div>&nbsp;</div>\n<div>•Proficiency with Microsoft Office products</div>\n<div>&nbsp;</div>\n<div>•Excellent customer service skills, including a pleasant demeanor and tactfulness</div>\n<div>&nbsp;</div>\n<div>•Ability to multi-task in a fast-paced environment</div>\n<div>&nbsp;</div>\n<div>•Must have the ability to lift boxes up to 40 pounds on a semi-regular basis</div>"
    }
  ],
  "country": "US",
  "createdAt": 1779889199146,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
    "location": "Boca Raton, Florida",
    "commitment": "Full Time",
    "department": "Real Estate",
    "allLocations": [
      "Boca Raton, Florida"
    ]
  },
  "salaryRange": {
    "max": 22,
    "min": 20,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}