Customer Success Analyst - First Advantage (Bangalore/Mumbai)

{
  "content_hash": "a6a5987093e49ff6c9cff5468d932430287359d8c34c71879cecda12f0793f7a",
  "source_hash": "b6b2e558f70354445f6e9554b5a8fc1e6e8739836ec7a660a5a045d7bcdf726e",
  "last_changed_at": "2026-05-30T05:42:27.901Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": null,
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": null
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:31:35.754Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": null,
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": null
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://firstadvantage.applytojob.com/apply/jobs/details/tXhqFQ2rlc?&",
    "heading": "Customer Success Analyst - First Advantage (Bangalore/Mumbai)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://firstadvantage.applytojob.com/apply/tXhqFQ2rlc/Customer-Success-Analyst-First-Advantage-BangaloreMumbai",
    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The&#160;Customer Success Analyst&#160;acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Technology/Financial verticals.&#160;The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally.&#160;Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success.&#160;&#160;As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction.<br><br><b>Responsibilities:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Working on daily tasks in collaboration with the Customer Success Managers/Directors&#160;and Operations. Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc), and special initiatives.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide and maintain in-depth working knowledge of all client verification/processing guidelines (SOP/Matrix).</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts including maintaining client Partnership Logs. &#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. Extensive knowledge of all FA Products and Services. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Perform other duties as assigned by management.</span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>What You May Need to be Successful:</u></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">High School Diploma or GED, or Equivalent work experience.&#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">3+ years of customer service experience, including direct interactions with external customers.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Microsoft Office products (Outlook, PowerPoint, Word, and Excel)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Siebel, Salesforce or equivalent CRM system</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Organizational skills and strong attention to detail</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to multi-task and manage daily assignments.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Sense of urgency to meet client deadlines.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Highly responsive and adaptable to evolving priorities.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work and thrive in a dynamic team environment as well as act independently.</span></span></span></span></li></ul><p>United States Equal Opportunity Employment:</p>\n\n<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>",
    "description_text": "The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Technology/Financial verticals. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success.  As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction.\n Responsibilities: Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc), and special initiatives.\n Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.\n Provide and maintain in-depth working knowledge of all client verification/processing guidelines (SOP/Matrix).\n Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts including maintaining client Partnership Logs.\n Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.\n Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. Extensive knowledge of all FA Products and Services.\n Perform other duties as assigned by management.\n What You May Need to be Successful: High School Diploma or GED, or Equivalent work experience.\n 3+ years of customer service experience, including direct interactions with external customers.\n Microsoft Office products (Outlook, PowerPoint, Word, and Excel)\n Siebel, Salesforce or equivalent CRM system\n Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.\n Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.\n Organizational skills and strong attention to detail\n Ability to multi-task and manage daily assignments.\n Sense of urgency to meet client deadlines.\n Highly responsive and adaptable to evolving priorities.\n Ability to work and thrive in a dynamic team environment as well as act independently.\n United States Equal Opportunity Employment:\n First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.",
    "jsonld_jobposting": null
  },
  "list_job": {
    "id": "tXhqFQ2rlc",
    "title": "Customer Success Analyst - First Advantage (Bangalore/Mumbai)",
    "detailUrl": "https://firstadvantage.applytojob.com/apply/jobs/details/tXhqFQ2rlc?&"
  },
  "detail_errors": []
}