Customer Service Representative

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  "salary_period": "day",
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    "ShortDescriptionStr": "NOV Grant Prideco is seeking a Customer Service Representative who thrives on challenges and is driven by collaboration, creativity, and continuous improvement. In this role, you will deliver impactful results by supporting customers throughout the entire order process and ensuring a seamless, high-quality experience. You’ll work closely with internal teams to solve problems, streamline workflows, and maintain strong customer relationships. If you're ready to take the next step in your career and make a meaningful impact, apply today!",
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    "ExternalDescriptionStr": "<p><br><strong>Primary Responsibilities</strong></p>\n<ul>\n <li>Build and maintain strong, collaborative relationships with customers as a trusted advisor.</li>\n <li>Coordinate with Sales, Accounting, and internal departments to confirm and communicate customer requirements.</li>\n <li>Ensure revenue recognition requirements are met prior to invoicing.</li>\n <li>Communicate order status, shipment details, and required documents to customers and internal teams.&nbsp;</li>\n</ul>\n<p><strong>Job Duties</strong></p>\n<ul>\n <li>Review printed order acknowledgements and coordinate cross-departmental review as needed.</li>\n <li>Maintain the Customer Order file and verify Order Confirmations, Purchase Orders, and related documents for invoicing accuracy.</li>\n <li>Report discrepancies to Sales and Accounting to ensure compliance with revenue recognition standards.</li>\n <li>Work with Sales to secure additional required documentation.</li>\n <li>Coordinate transportation needs, including truck scheduling, equipment requirements, and loadout timing.</li>\n <li>Review shipping documents (Bills of Lading, Tallies, Shipping Reports) and oversee accurate invoice preparation.</li>\n <li>Ensure all customer order requirements are completed before invoicing.</li>\n <li>Prepare requisitions and coordinate outside services per customer specifications (coating, inspections, etc.).</li>\n</ul>\n<p><strong>Education and Qualifications</strong></p>\n<ul>\n <li>High school diploma or equivalent</li>\n <li>A minimum of 2 years of previous Customer Service experience is preferred</li>\n <li>Proficiency in Microsoft Office (Excel, Outlook, Teams).</li>\n <li>Experience with Oracle ERP, CRM, or CPQ systems preferred.</li>\n <li>Ability to read and comprehend customer orders with a basic understanding of products and related processes.</li>\n <li>Strong critical-thinking, problem-solving, and communication skills.</li>\n <li>Creative, resilient, and driven to contribute to continuous improvement in a team-oriented environment.</li>\n</ul>\n<p style=\"margin-left:0.25in\"><strong>Veterans Welcome!&nbsp;</strong></p>\n<ul>\n <li>In NOV, we proudly support and hire U.S. military veterans. We recognize the value of your leadership, technical expertise, and dedication to mission success. Veterans from all branches are encouraged to apply and build a future with us.&nbsp;</li>\n <li>To learn more about us visit our website at <a href=\"https://www.nov.com/about/our-business-units/grant-prideco\" target=\"_blank\" rel=\"nofollow\">https://www.nov.com/about/our-business-units/grant-prideco</a>&nbsp;<br>\n   To view the benefits, we offer visit our website: <a href=\"http://usbenefits.nov.com/\" target=\"_blank\" rel=\"nofollow\">http://usbenefits.nov.com</a></li>\n</ul>\n<p>&nbsp;</p>",
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    "CorporateDescriptionStr": "Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.<br/><br/> \n<b>We Power the Industry that Powers the World</b><br/>Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.<br/><br/> \n<b>Global Family</b><br/>We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. <br/><br/> \n<b>Purposeful Innovation</b><br/>Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.<br/><br/> \n<b>Service Above All</b><br/>This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.<br/>",
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