Data Centre Operations Technician

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    "raw": "Handaq/Smart City, Malta, n/a, Malta",
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      "city": "Handaq/Smart City",
      "state": "Malta",
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      "addressCountry": "Malta"
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    "datePosted": "2022-05-19",
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    "description": "<span style=\"color: inherit; font-size: 12pt; font-weight: 600\">Data Centre Operations Technician</span>\nService Delivery  - Handaq/Smart City, Malta\n<br>\nAs part of the Operations Centre, you will act as the first line of defence across our services. You will be responsible for monitoring services, responding to alerts,\nhandling customer requests, and managing incidents across infrastructure, platforms, and security domains.\nWorking in a shift-based environment, you will take ownership of incidents from initial detection through to resolution, performing first-level troubleshooting and coordinating escalations where required.\nYou will also support hands-on data centre activities, ensuring the reliable operation of customer and internal platforms while delivering a high standard of communication and service at all times.\n<br>\n<span style=\"color: inherit; font-size: 12pt; font-weight: bold\">Main Duties and Responsibilities</span>\n<span style=\"font-weight: bold\">• 24×7 Operations Centre Support </span><br>Act as the first point of contact for all customer requests, incidents, and alerts across security, network, and platform services. Log, triage, and manage tickets while maintaining full ownership and SLA compliance.\n<span style=\"font-weight: bold\">• Monitoring, Event Detection &amp; Incident Response</span><br>Continuously monitor systems, networks, and security events to detect outages, performance issues, or threats. Perform initial investigation and response, escalating where required while ensuring end-to-end incident follow-up.\n<span style=\"font-weight: bold\">• First-Line Technical Support &amp; Service Restoration</span><br>Carry out first-level troubleshooting across infrastructure, including servers, networking, cloud platforms, and operating systems. Restore service where possible or coordinate with internal teams and vendors for resolution.\n<span style=\"font-weight: bold\">• Data Centre &amp; Field Operations</span><br>Execute hands-on tasks in the data centre including hardware installation, component replacement, racking, cabling (power, fibre, Ethernet), and supporting customer on-site activities.\n<span style=\"font-weight: bold\">• Provisioning, Change &amp; Operational Excellence</span><br>Support service provisioning (IP, DNS, network configs), planned maintenance, and change activities. Maintain accurate documentation, follow operational procedures, and contribute to service improvement, automation, and security compliance.\n<br>\n<span style=\"font-weight: bold\">Job Requirements and Qualifications</span>\n<br>\nThe following are essential requirements for the role:\n<br>\n<ul>\n<li>At least A level or equivalent level of education.</li>\n<li>Strong analytical and critical thinking skills to identify problems and develop/implement innovative solutions.</li>\n<li>Strong interpersonal skills: ability to communicate confidently and effectively with clients, stakeholders, 3rd parties, users / colleagues (at all levels of seniority).</li>\n<li>Effective documentation skills: able to document operational requirements, processes, data flows etc.; create and maintain departmental reports.</li>\n<li>Effective time management skills: able to work on multiple tasks concurrently with re-ordering of tasks in response to shifting priorities, fluctuating workloads, or deadline pressures.</li>\n<li>Able to write and present compelling communication.</li>\n</ul>\n<br>\n<span style=\"color: inherit; font-size: 12pt; font-weight: bold\">The following qualifications are desirable, but not mandatory:</span>\n<span style=\"color: inherit; font-size: 12pt; font-weight: bold\"><br></span>\n<ol>\n<li><span style=\"font-weight: bold\">A degree in an IT-related subject.</span></li>\n<li>\n<span style=\"font-weight: bold\">Industry certifications in relevant fields such as Network, Cloud or Security</span>\n</li>\n<li><span style=\"font-weight: bold\">Proven experience within an IT operational / support role (e.g. network, server environments and methodologies; technical service support)</span></li>\n</ol>",
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