Implementation Analyst

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com . About the Role Government App Builder (GAB) is a low-code/no-code platform that enables state and local governments to design and deploy solutions for grants management, disaster preparedness and recovery, capital planning, and project management. We are seeking an Implementation Analyst (IA) to support the successful delivery of GAB implementations by executing configuration, scripting, and solution design under the guidance of OpenGov technical leads. This role plays a critical part in translating customer requirements into functional applications, ensuring high-quality, scalable, and repeatable implementations. The IA will work closely with Implementation Consultants (ICs), Project Managers (PMs), and customers to build, test, and refine solutions—contributing directly to faster delivery, stronger product adoption, and long-term customer success. Key Responsibilities Execute customer implementations by configuring workflows, forms, and system logic within the GAB platform under the direction of technical leads Translate business requirements into functional configurations, scripts, and system designs Support data setup, validation, and transformation to ensure accuracy and usability Assist in building and maintaining integrations (APIs, data connections) where applicable Participate in daily working sessions with internal leads to review progress, receive feedback, and iterate quickly Validate deliverables against defined acceptance criteria to ensure quality and consistency Document configurations, business logic, and implementation patterns for reuse and scalability Collaborate with cross-functional teams (Product, Engineering, Adoption) to surface feedback and improve the platform Support customer training and enablement by helping prepare environments and materials What You’ll Work On Configuration of government workflows (grants, capital projects, 311/CRM, etc.) Business logic implementation and process automation Light scripting and customization Data modeling and reporting setup API-based integrations and system connectivity (where applicable) Required Qualifications 1–3 years of experience in software implementation, technical consulting, or a related client-facing role Strong problem-solving skills with the ability to translate business needs into technical solutions Experience working with structured data (Excel, CSVs, etc.) and performing basic data transformations Ability to work in a fast-paced environment with shifting priorities Strong communication skills and ability to collaborate closely with technical and non-technical stakeholders Bachelor's degree in a related field (e.g., Business, Computer Science, Information Systems, or Public Administration) Preferred Qualifications Familiarity with scripting or web technologies such as JavaScript, HTML, or CSS Basic understanding of REST APIs, integrations, or system interoperability Exposure to version control tools such as Git/GitHub Experience with or interest in modern development tools (e.g., Cursor, Codex, Claude Code) Experience working with government systems, workflows, or public sector clients Familiarity with reporting tools, SQL, or data visualization platforms GIS experience is a plus What Success Looks Like Consistently delivers high-quality configurations aligned to acceptance criteria Quickly ramps on GAB platform capabilities and implementation patterns Effectively partners with ICs and PMs to accelerate delivery timelines Contributes to reusable assets, documentation, and best practices Helps reduce implementation time while maintaining quality and customer satisfaction Compensation Atlanta, GA: $75,000 - $82,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches.

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