*Shift Lead - Clovis

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Kuppa Joy Shift Lead</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Kuppa Joy, our mission is to <span style=\"font-weight: bold\">Love God, Love People, Love Coffee</span>. For over a decade, we’ve used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. We are building something special—and we’re looking for leaders who take ownership of their shifts, care deeply about people, and lead by example.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">The <span style=\"font-weight: bold\">Shift Lead</span> plays a key leadership role in executing daily operations and supporting the store management team.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">This role is responsible for leading shifts, delegating tasks, coaching team members, and ensuring the Kuppa Joy experience is consistently delivered. The Shift Lead helps maintain operational standards and creates a positive, high-performing team environment during each shift.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Shift Leads model Kuppa Joy values and help drive excellence across all five operational pillars: <span style=\"font-weight: bold\">Customer Service, </span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Food &amp; Drink Quality, Cleanliness, Teamwork, and Asset Protection</span>. <br></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">This position is ideal for a dependable, hands-on leader who thrives in a fast-paced environment and is ready to grow into higher levels of leadership.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Essential Duties &amp; Responsibilities</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Responsibilities and essential job functions include, but are not limited to:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Customer Service &amp; Hospitality</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Lead by example to deliver exceptional customer service. Create meaningful customer interactions, set the tone for the shift, and coach team members to prioritize connection and engagement.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Food &amp; Drink Quality</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure all beverages and food items meet Kuppa Joy standards by following recipes, presentation guidelines, and quality expectations. Support training and provide real-time coaching to maintain consistency.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Cleanliness</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain a clean, organized, and visually appealing café. Delegate and execute cleaning tasks throughout the shift and ensure both front and back of house meet company standards.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Teamwork</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Lead the floor during assigned shifts by delegating tasks, maintaining flow, and supporting team performance. Provide clear, respectful, and timely coaching to develop team members and improve performance.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Asset Protection</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Follow all company policies and procedures related to cash handling, safety, and security. Communicate operational needs, report issues, and support smooth day-to-day operations.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This job description is intended to describe the general level of work being performed and is not an exhaustive list of all responsibilities. Team members may be asked to perform additional duties as needed.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Compliance &amp; Standards</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Follow all health, safety, and sanitation guidelines</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Adhere to company policies outlined in the Employee Handbook</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Complete required trainings and certifications in a timely manner</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Physical &amp; Scheduling Requirements (Essential Functions)</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Stand for extended periods of time</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Perform repetitive tasks</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Lift and carry items weighing up to <span style=\"font-weight: bold\">40 pounds</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Work in a fast-paced café or joy thru environment</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications &amp; Attributes</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"font-size: 12pt\">We are looking for candidates who demonstrate:</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Leadership presence and accountability</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong communication and coaching skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to stay composed and make decisions under pressure</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Reliability, punctuality, and attention to detail</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to lead peers respectfully and professionally</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Coachability and openness to feedback</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">A positive, approachable, and professional demeanor</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Desire to grow into higher leadership roles</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Experience &amp; Eligibility Requirements</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><em><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\">Internal Applicants</span></span></em></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To be considered for the Shift Lead role internally, candidates must:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have a minimum of <span style=\"font-weight: bold\">4 months experience as a Kuppa Joy Barista</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be in good standing</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be consistently meeting or exceeding performance expectations</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrate leadership maturity, reliability, and ownership of their current role</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be available to work a minimum of <span style=\"font-weight: bold\">25 hours per week and meet the business needs with one opening and one closing</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">Availability on <span style=\"font-weight: bold\">Saturdays, weekends, and holidays</span> as required</span><span style=\"font-size: 12pt\"><br></span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><em><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\">External Applicants</span></span></em></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To be considered for the Shift Lead role externally, candidates must:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have prior leadership or supervisory experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrate the ability to lead, coach, and hold others accountable</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Show strong communication and problem-solving skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be available to work a minimum of <span style=\"font-weight: bold\">25 hours per week and meet the business needs with one opening and one closing</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Availability on <span style=\"font-weight: bold\">Saturdays, weekends, and holidays</span> as required</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><em><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\">Coffee experience is preferred but not required.</span></span></em></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">California Food Handler Certification (must obtain upon hire)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Completion of pre-employment assessments (sent via email)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Participation in a video interview as part of the hiring process</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Compensation &amp; Benefits</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">$17.90-19.90/hour plus tips</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Closed on Sundays (Some Sundays are required for meetings with advanced notice)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Complimentary shift drink</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">15% employee discount</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Medical benefits (full-time employees only)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">401(k) with employer match (up to 4%)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Hiring Process Notice</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This job posting is part of an <span style=\"font-weight: bold\">open recruitment</span> and may remain active even when positions are not immediately available.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">If your application aligns with our needs when an opening becomes available, we will reach out directly. If you do not hear from us within <span style=\"font-weight: bold\">4–6 weeks</span>, your application will be kept on file, but we will not be moving forward at that time.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Equal Employment Opportunity &amp; At-Will Employment</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Kuppa Joy Coffee House is an <span style=\"font-weight: bold\">Equal Opportunity Employer</span>. We consider applicants for all positions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other status protected by applicable law.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Employment with Kuppa Joy Coffee House is <span style=\"font-weight: bold\">at will</span>, meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice, in accordance with applicable law.</span></p>",
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