Remote Senior Support Engineer - MSP

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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"font-size: 10pt\">This position is fully remote anywhere in the United States.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?  My IT Crew is the place where everyone gets a voice and new ideas are welcomed.  Sound like this could be your new home? Keep reading….</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Our clients love us and our satisfaction surveys show it at a consistent 97%</span></li>\n<li><span style=\"font-size: 10pt\">We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support</span></li>\n<li><span style=\"font-size: 10pt\">No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!</span></li>\n<li><span style=\"font-size: 10pt\">We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We are expanding our operations and seeking to grow our team. We have an opening for a Senior Support Engineer to join our Service Delivery Team. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Senior Support Engineer Duties and Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Be Fanatically awesome all the time!</span></li>\n<li><span style=\"font-size: 10pt\">Be an active advocate for customer satisfaction</span></li>\n<li><span style=\"font-size: 10pt\">Provide technical excellence t for systems, software, and hardware</span></li>\n<li><span style=\"font-size: 10pt\">Document/Update internal Kb’s, SOP’s, Wiki’s</span></li>\n<li><span style=\"font-size: 10pt\">Ask educated questions and listen to customers to determine the root cause of issues</span></li>\n<li><span style=\"font-size: 10pt\">Work through the problem-solving process with customers, empowering them to do the same in the future</span></li>\n<li><span style=\"font-size: 10pt\">Participate in training incoming staff</span></li>\n<li><span style=\"font-size: 10pt\">Report significant and recurring issues</span></li>\n<li><span style=\"font-size: 10pt\">Participate in the After Hours Escalation on-call rotation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Senior Support Engineer Requirements and Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proven experience as a senior technical engineer, preferably in an MSP Environment</span></li>\n<li><span style=\"font-size: 10pt\">Ability to diagnose and resolve advanced issues</span></li>\n<li><span style=\"font-size: 10pt\">Excellent communication skills</span><br></li>\n<li><span style=\"font-size: 10pt\">Keen attention to detail, the memory of patterns, and interest in problem-solving</span></li>\n<li><span style=\"font-size: 10pt\">Consistently demonstrate the MyITcrew Core Values and meet standard metrics</span></li>\n<li><span style=\"font-size: 10pt\">Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent</span></li>\n<li><span style=\"font-size: 10pt\">Advanced skills in the management of Active Directory Domain environments</span></li>\n<li><span style=\"font-size: 10pt\">Proficient in networking, for both on-premise and cloud-based networks. </span></li>\n<li><span style=\"font-size: 10pt\">A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>",
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