CVO Vendor Manager

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    "description": "<h2>Overview</h2>\n<p>The CVO Vendor Manager is responsible for leading the management of third-party Business Process Outsourcing (BPO) services. This individual will assist in the oversight of long-term management of BPO relationships and performance delivery, ensuring that partners meet contractual obligations and deliver optimal performance. The Manager will work closely with internal cross-functional teams, including internal CVO operations, training/L&D, and QA to ensure high-quality service delivery, cost-effectiveness, and alignment with business objectives. This role also involves developing and managing performance metrics and KPIs to ensure partner compliance and continuous service improvement.</p>\n<h2>Duties & Responsibilities</h2>\n<ul>\n <li>Develop and manage strong relationships with third-party BPO vendors, ensuring high levels of satisfaction and performance</li>\n <li>Monitor partner performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), driving corrective actions when performance issues arise</li>\n <li>Facilitate ongoing coaching to partner leadership on internal symplr work processes, quality guidelines and continuous improvement</li>\n <li>Attend partner calls to review performance and generally guide the direction of focus for partner teams</li>\n <li>Conduct risk assessments of vendor relationships and work to mitigate potential risks (e.g., financial, operational, reputational)</li>\n <li>Be a champion for both the symplr partner strategy and our partners as an extension of symplr</li>\n <li>Perform training facilitation as necessary</li>\n <li>Conduct quality evaluation and hold calibration calls to define and guide expectations in accordance with symplr processes and contractual deliverables </li>\n <li>Continuously assess service delivery and drive process improvements to enhance quality, reduce costs, and improve efficiency</li>\n <li>Develop reports and dashboards to present performance data to leadership, highlighting areas of success and opportunities for improvement</li>\n <li>Serve as a SME resource to the partner management team</li>\n <li>Work closely with internal departments (e.g., IT, HR, Finance, Operations) to align BPO strategies with business objectives</li>\n</ul>\n<h2>Skills Required</h2>\n<ul>\n <li>At least 2 years in a leadership role preferred</li>\n <li>Strong experience in developing and managing performance metrics, SLAs, and KPIs to measure and improve vendor performance</li>\n <li>Excellent communication and interpersonal skills, with the ability to interact with senior leadership, partners, and cross-functional teams</li>\n <li>Exceptional organizational management skills with the ability to prioritize tasks, manage deadlines, and coordinate multiple initiatives</li>\n <li>Analytical skills to assess vendor performance data, identify trends, and implement improvements</li>\n <li>Solid understanding of PES and/or PSV symplr operations, quality assurance and associated regulatory requirements</li>\n</ul>\n<p> </p>\n<p><strong>Desired Skills and Qualifications:</strong></p>\n<ul>\n <li>Bachelor’s degree in Business Administration, Procurement, or experience in CVO management in lieu of degree. </li>\n <li>Experience working with global vendors and managing international outsourcing relationships.</li>\n</ul>\n<h2>Min</h2>USD $60,000.00/Yr.\n<h2>Max</h2>USD $75,000.00/Yr.",
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