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Patient & Family Representative

Epyz Fa Us2 Oraclecloud Com CX 1 · Wilmington, DE, United States; Nemours Children's Hospital, Delaware, Wilmington, DE, US · On Site · Deleted · $2 · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEpyz Fa Us2 Oraclecloud Com CX 1
TitlePatient & Family Representative
Normalized title-
Department / teamNon-Clinical Support Staff
LocationWilmington, DE, United States
Work modelOn Site
Employment typeFull Time
Salary$2
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-08 / 2026-06-09
Changed / last seen2026-06-18 / 2026-06-16

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PageWhat it containsOpen
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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wilmington.Open
Department jobsActive postings in Non-Clinical Support Staff.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEpyz Fa Us2 Oraclecloud Com CX 1
Source33765cd5-bb38-449a-a3ec-543199f8ef3c
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Nemours is seeking a Patient and Services Rep for our Welcome Center/ Front Desk! Patient and Family Services Representatives create a family centered environment that ensures that as a family arrives at Nemours Children's Health, Delaware, to receive clinical care, a positive and inviting experience is provided. The full-time Patient and Family Service Representative is often the first point of contact for community, patients and families and are integral in forming the first impression those stakeholders have of the organization. Schedule: 6:30am-3pm :- Monday-Friday Position Responsibilities Welcome families entering the main lobby of the hospital building through staffing at the front desk (outpatient and atrium) and Welcome Center. Completes inpatient visitor badging process to ensure patient and associate safety. Keep families comfortable in Welcome Center, including during the bed assignment process, etc. Provides and maintains information of services within and outside of the hospital including but not limited to mechanics, restaurants, hotels, etc. Demonstrates excellent customer service and service recovery skills. Act in a supportive capacity to the Family Resource Center, particularly during evening and weekend hours. Provide bedside admissions to families as assigned during normal business hours. May include direct admissions, medical admits, transport and other patients going directly to an inpatient care unit. Accurately and completely manages the inpatient admission process and at times may be called upon to orient the patient and family to the hospital, patient care unit, and room. Support scheduling and wayfinding in ambulatory areas. Promotes an environment that values diversity, equity and inclusion. Position Requirements High School Diploma required Minimum of 6 months customer service experience required Company Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org .

Full job record

Job IDddee37b35441753ef7ba0d4222ce591673d6e556
Org ID31e11227-fb20-428d-ad47-6e0fc533f578
Source ID33765cd5-bb38-449a-a3ec-543199f8ef3c
Board ID33765cd5-bb38-449a-a3ec-543199f8ef3c
Provideroracle_hcm
Provider Job Key18908
TitlePatient & Family Representative
Normalized Title—
Statusdeleted
Activeno
Location TextWilmington, DE, United States; Nemours Children's Hospital, Delaware, Wilmington, DE, US
DepartmentNon-Clinical Support Staff
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionDE
CityWilmington
Salary RawDescription Nemours is seeking a Patient and Services Rep for our Welcome Center/ Front Desk! Patient and Family Services Representatives create a family centered environment that ensures that as a family arrives at Nemours Children's Health, Delaware, to receive clinical care, a positive and inviting experience is provided. The full-time Patient and Family Service Representative is often the first point of contact for community, patients and families and are integral in forming the first impression those stakeholders have of the organization. Schedule: 6:30am-3pm :- Monday-Friday Position Responsibilities Welcome families entering the main lobby of the hospital building through staffing at the front desk (outpatient and atrium) and Welcome Center. Completes inpatient visitor badging process to ensure patient and associate safety. Keep families comfortable in Welcome Center, including during the bed assignment process, etc. Provides and maintains information of services within and outside of the hospital including but not limited to mechanics, restaurants, hotels, etc. Demonstrates excellent customer service and service recovery skills. Act in a supportive capacity to the Family Resource Center, particularly during evening and weekend hours. Provide bedside admissions to families as assigned during normal business hours. May include direct admissions, medical admits, transport and other patients going directly to an inpatient care unit. Accurately and completely manages the inpatient admission process and at times may be called upon to orient the patient and family to the hospital, patient care unit, and room. Support scheduling and wayfinding in ambulatory areas. Promotes an environment that values diversity, equity and inclusion. Position Requirements High School Diploma required Minimum of 6 months customer service experience required Company Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org .
Salary Min1.7
Salary Max—
Salary CurrencyUSD
Salary Period—
Source URLhttps://epyz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/18908
Apply URLhttps://epyz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/18908
First Seen At2026-06-09 10:56:15Z
Last Seen At2026-06-16 10:51:09Z
Last Checked At2026-06-18 11:02:31Z
Last Changed At2026-06-18 11:02:31Z
Inactive At2026-06-18 11:02:31Z
Source Posted At2026-06-08 18:30:20Z
Source Updated At—
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