Service Coordinator

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  "source_hash": "67b579d79bcf399c3b2c11759fab500bcfa6dc28eb9ffa74bfb05a4c165eb7b2",
  "last_changed_at": "2026-05-30T06:03:43.885Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Needville, Texas, 77461, United States",
    "city": "Needville",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:23:37.166Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Needville, Texas, 77461, United States",
      "city": "Needville",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "179",
    "isRemote": null,
    "location": {
      "city": "Needville",
      "state": "Texas"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18192",
    "locationType": "0",
    "jobOpeningName": "Service Coordinator",
    "departmentLabel": "Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Needville",
      "state": "Texas",
      "postalCode": "77461",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-26",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>The Service Coordinator plays a critical role in the organization by ensuring that services are delivered efficiently, consistently, and in alignment with customer expectations and business goals. A strong Service Coordinator is the operational backbone of a service department. They bridge communication between customers, technicians, vendors, operations, and management while keeping work organized, profitable, and on schedule.</p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></span></p>\n<ul>\n<li>Schedule technicians for service calls, startups, PMs, and emergency work</li>\n<li>Optimize routes and technician utilization</li>\n<li>Prioritize urgent customer issues</li>\n<li>Coordinate manpower, travel, and equipment needs</li>\n<li>Serve as the primary point of contact for customers</li>\n<li>Provide status updates and ETAs</li>\n<li>Ensure customer satisfaction after work completion</li>\n<li>Verify job scope, labor hours, and materials</li>\n<li>Ensure technicians complete required documentation</li>\n<li>Close out service tickets accurately and promptly</li>\n<li>Track open vs. completed work orders</li>\n<li>Coordinate parts ordering and delivery</li>\n<li>Communicate parts availability to technicians and customers</li>\n<li>Assist with inventory accuracy and replenishment</li>\n<li>Ensure required safety documentation is current</li>\n<li>Coordinate training records and certifications</li>\n<li>Verify compliance with customer site requirements</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span><span><span>Qualifications</span></span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span><span>Be able to operate teams remotely in multiple locations</span></span></span></span></li>\n<li>CRM software proficiency</li>\n<li>Microsoft Excel and reporting</li>\n<li>Understanding of field service operations<br></li>\n<li><span style=\"font-size: 12pt\"><span><span><span><span><span><span>Must have knowledge in </span><span>Federal</span><span> Motor </span><span>Carrier Safety Regulations and DOT compliance to perform proper audits on company vehicle transportation.</span></span> </span></span></span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span><span><span><span><span>Ability and background experience to schedule strategic routes for staff.</span></span> </span></span></span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span><span><span><span><span>Must have experience in </span><span>organizing</span><span> routes</span><span> for optimization and troubleshooting dispatch.</span></span> </span></span></span></span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span><span><span><br></span></span></span></span><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span><span><span><span>Role in Organization</span></span></span></span></span></p>\n<p><span style=\"font-size: 12pt\"><span><span><span><span>A Service Coordinator is responsible for improving customer satisfaction, enhancing team productivity, and implementing strategies that support organizational growth and operational excellence. Through effective orgnaization, communication, and problem-solving skills, the Service coordiantor helps build strong client relationships, promotes a positive work environment, and contributes significantly to the overall success and reputation of the organization.</span></span></span></span></span><br></p>",
    "compensation": null,
    "departmentId": "18192",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Service Coordinator",
    "departmentLabel": "Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://croftsystems.bamboohr.com/careers/179",
    "employmentStatusLabel": "Full-Time"
  }
}