Catchment Delivery Manager

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    "location": {
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      "postalCode": "YO17 6YA",
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    "description": "<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Role Title </span>- Catchment Delivery Manager  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Yorkshire Water Contract – Malton Area</span></p>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond!</span></p>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are currently recruiting for <span style=\"font-weight: bold\">Catchment Delivery Manager </span>to join our team, delivering exceptional customer service and innovative operational solutions across Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.</span></p>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Catchment Delivery Manager is responsible for leading operational teams within a defined region (catchment), ensuring seamless end-to-end management of all works while delivering an exceptional customer journey. This role plays a key part in driving service excellence, operational efficiency, and performance against SLAs, while maintaining strong collaboration with planning, scheduling, and customer engagement teams.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Take full accountability for all works within the catchment, ensuring delivery against SLAs, KPIs, and cost targets.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead and support frontline operational teams, including supervisors, operatives, and subcontract teams, to drive high performance and service levels.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work closely with planning and scheduling teams to ensure effective resource allocation, job prioritisation, and workforce coordination.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Continuously monitor operational performance and implement improvements to drive efficiency, productivity, and service quality.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure that all work is carried out in accordance with the standards, policies and procedures of Lanes Group and its customers.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About You</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are looking for individuals who:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Hold a full UK driving license</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: black\">Proven experience in a managerial role, preferably within a performance management or operational context.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: black\">Excellent organisational skills, capable of managing multiple tasks.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: black\">Exceptional customer service skills, with a focus on enhancing client satisfaction.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: black\">Proficient in office software and IT systems relevant to performance analysis.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: black\">Strong leadership qualities with the ability to motivate and guide teams towards achieving targets.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: black\">A proactive approach to problem-solving with a focus on achieving results.</span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Working Hours &amp; Location</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">£48,000 - £52,000</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Shift pattern: Monday to Friday 47.5 hours per week </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Location: Malton Area.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Company Car / Car allowance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">25 days holiday + Bank holidays</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Why Join Lanes Group?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. As the UK’s largest independent specialist infrastructure delivery partner, we:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have a turnover exceeding £530 million (EBITDA £45 million)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employ over 4,000 brilliant people nationwide</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Operate through a countrywide network of operational locations</span><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are committed to diversity and inclusion and believe that our differences make us stronger. As an equal opportunities employer, we welcome and encourage applications from all backgrounds, including underrepresented groups.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lanes Group is also a proud signatory of the ‘Charter for Employer Positive About Mental Health’, run by Mindful Employer.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Join us and be part of a team that makes a real impact!</span><br></p>",
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