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Executive Housekeeper

37230d55 878e 410c 8c28 2eb531ce89ac 9200461308794 2 · Hampton Inn - Wilson Downtown, Wilson, NC, US, Wilson, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company37230d55 878e 410c 8c28 2eb531ce89ac 9200461308794 2
TitleExecutive Housekeeper
Normalized title-
Department / team-
LocationHampton Inn - Wilson Downtown, NC, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-23 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company37230d55 878e 410c 8c28 2eb531ce89ac 9200461308794 2
Source9a3624e9-9789-4fab-aeb9-fd90c7027ea1
ATS providerADP Workforce Now Recruiting

Description

Executive Housekeeper Department – Housekeeping Reports to – Facilities Manager / General Manager What’s the job? As Executive Housekeeper, you’ll properly and efficiently perform and oversee all housekeeping duties to make sure our rooms and suites are always ‘fresh and welcoming’ for our guests – creating a haven for them to escape and relax in – or get that last bit of work done. You will also properly and efficiently perform and oversee all cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations. You will ensure all aspects of the hotel’s housekeeping department are kept to the very best standards and in line with all relevant health and safety regulations and procedures. You’ll also keep all housekeeping areas maintained and organized along with being secure. Your day-to-day Leadership Motivate, coach / mentor, and train housekeeping team members, set goals and hold team members accountable. Provide feedback, rewards, and recognition to team members. Directly supervise all public space, laundry and housekeeping personnel and ensure the proper and efficient completion of all housekeeping, laundry and public space duties. Communicate with all hotel department heads to stay informed of housekeeping needs and ensure timely responses to requests. Direct and coordinate all the cleaning activities of the Hotel’s facilities, including routine deep cleaning of guestrooms, public areas, back of the house and laundry operations; routine maintenance; and properly scheduled preventative maintenance alongside with the Maintenance Engineer. Train and develop your team and improve their performance through mentorship, coaching and feedback, and create performance and development goals for team members. Recommend or initiate any HR related actions where needed. Perform other duties as assigned. May also serve as manager on duty. Quality / Safety Ensure the proper appearance of the Hotel from the entrance to meeting rooms to all public space and back of the house. Direct and coordinate the cleaning of the parking lot and walkways, service and trash areas, and the exterior of all buildings. Ensure the hotel meets / exceeds Opal and Brand quality standards for housekeeping and property condition. Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements. Prioritize and complete work orders from guests and hotel team members. Guest Experience Understand and respond to guest needs and ensure a high level of guest satisfaction. Cost Control. Effectively control and manage all housekeeping, laundry and engineering operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and maintenance activities. Conduct monthly Inventories. Use the Logistics system to electronically set-up all housekeeping boards and to track minutes per room. Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning. Requirements High school diploma or higher-level education 2 years Housekeeping or similar experience with 1 year of supervisory experience preferred. Must speak fluent English (other languages such as Spanish preferred) Must be a strong leader, self-motivator and team builder. Flexibility – 45+ hours per week (min. 5 days per week) Strength – with occasional lifting/pushing/pulling of items up to 50 pounds. Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Understand and be able to use the property management system, facilities management software (i.e., Logistics), and labor management system (i.e., ADP). Have a good understanding of all of hotel operating procedures. Enforce all existing and new policies and procedures with the housekeeping, laundry and engineering staff. Maintain proper staffing in all areas of responsibility. Conduct regular performance reviews of staff. Read Front Desk communications logs on-a-daily basis. Monitor appearance of all housekeeping, laundry and engineering staff, to ensure they are following company uniform policy. Conduct daily and huddles and participate in weekly departmental meetings. Conduct individual meetings as needed. Supervise delegated responsibilities and follows up. Exhibit great leadership skills. Conduct a regular inventory of all housekeeping and laundry supplies as per standard operating procedures. Order, check and maintain housekeeping and laundry supplies at par standards. Inform the Facilities Manager/General Manager of any unique situations, or unusual developments in housekeeping and laundry operations. Handle guest complaints effectively. Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift. Complete weekly schedule for housekeeping and laundry staff as per standard operating procedures. Understand the Chart of Accounts in order to code the invoices for housekeeping and laundry. Be knowledgeable of room types and standards for supplies. Open and close rooms as required for engineering work orders and preventative maintenance. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Maintain, review, and assign all brand training requirements. Review and implement newly introduced/updated Opal and/or Brand standards. Optimum Attributes Effective communication skills Good listener Pleasing Personality Team player Great listener Open with praise, discreet with criticism Willing to work on weekends and holidays if required Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: Budgeted Cost Per Occupied Room Guest Service Index (GSS) Brand Quality Audit (QA) Associate Standard Index (ASI) The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Full job record

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Source ID9a3624e9-9789-4fab-aeb9-fd90c7027ea1
Board ID9a3624e9-9789-4fab-aeb9-fd90c7027ea1
Provideradp_workforcenow
Provider Job Key590701
TitleExecutive Housekeeper
Normalized Title—
Statusactive
Activeyes
Location TextHampton Inn - Wilson Downtown, Wilson, NC, US, Wilson, NC
Department—
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CountryUnited States
RegionNC
CityHampton Inn - Wilson Downtown
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=37230d55-878e-410c-8c28-2eb531ce89ac&ccId=9200461308794_2&lang=en_US&type=JS&jobId=590701&jwId=9201178471992_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=37230d55-878e-410c-8c28-2eb531ce89ac&ccId=9200461308794_2&lang=en_US&type=JS&jobId=590701&jwId=9201178471992_1
First Seen At2026-05-31 18:44:38Z
Last Seen At2026-06-06 13:26:31Z
Last Checked At2026-06-06 13:26:31Z
Last Changed At2026-06-06 13:26:31Z
Inactive At—
Source Posted At2026-04-23 15:17:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Executive Housekeeper</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Department &ndash; Housekeeping</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Reports to &ndash; Facilities Manager / General Manager</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>What&rsquo;s the job?</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>As Executive Housekeeper, you&rsquo;ll properly and efficiently perform and oversee all housekeeping duties to make sure our rooms and suites are always &lsquo;fresh and welcoming&rsquo; for our guests &ndash; creating a haven for them to escape and relax in &ndash; or get that last bit of work done. You will also properly and efficiently perform and oversee all cleaning activities of the Hotel&rsquo;s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations. &nbsp;You will ensure all aspects of the hotel&rsquo;s housekeeping department are kept to the very best standards and in line with all relevant health and safety regulations and procedures. You&rsquo;ll also keep all housekeeping areas maintained and organized along with being secure.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Your day-to-day</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Leadership</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Motivate, coach / mentor, and train housekeeping team members, set goals and hold team members accountable.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Provide feedback, rewards, and recognition to team members.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Directly supervise all public space, laundry and housekeeping personnel and ensure the proper and efficient completion of all housekeeping, laundry and public space duties.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Communicate with all hotel department heads to stay informed of housekeeping needs and ensure timely responses to requests.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Direct and coordinate all the cleaning activities of the Hotel&rsquo;s facilities, including routine deep cleaning of guestrooms, public areas, back of the house and laundry operations; routine maintenance; and properly scheduled preventative maintenance alongside with the Maintenance Engineer.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Train and develop your team and improve their performance through mentorship, coaching and feedback, and create performance and development goals for team members.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Recommend or initiate any HR related actions where needed.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Perform other duties as assigned. May also serve as manager on duty.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Quality / Safety</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Ensure the proper appearance of the Hotel from the entrance to meeting rooms to all public space and back of the house. Direct and coordinate the cleaning of the parking lot and walkways, service and trash areas, and the exterior of all buildings.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Ensure the hotel meets / exceeds Opal and Brand quality standards for housekeeping and property condition.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Prioritize and complete work orders from guests and hotel team members.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Guest Experience</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Understand and respond to guest needs and ensure a high level of guest satisfaction.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Cost Control.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Effectively control and manage all housekeeping, laundry and engineering operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and maintenance activities.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Conduct monthly Inventories.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Use the Logistics system to electronically set-up all housekeeping boards and to track minutes per room.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Requirements</span></strong></p><ul class=\"decimal_type\" style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>High school diploma or higher-level education</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>2 years Housekeeping or similar experience with 1 year of supervisory experience preferred.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Must speak fluent English (other languages such as Spanish preferred)</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Must be a strong leader, self-motivator and team builder.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Flexibility &ndash; 45+ hours per week (min. 5 days per week)</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Strength &ndash; with occasional lifting/pushing/pulling of items up to 50 pounds.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Specific Responsibilities</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Understand and be able to use the property management system, facilities management software (i.e., Logistics), and labor management system (i.e., ADP).</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Have a good understanding of all of hotel operating procedures.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Enforce all existing and new policies and procedures with the housekeeping, laundry and engineering staff.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Maintain proper staffing in all areas of responsibility.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Conduct regular performance reviews of staff.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Read Front Desk communications logs on-a-daily basis.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Monitor appearance of all housekeeping, laundry and engineering staff, to ensure they are following company uniform policy.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Conduct daily and huddles and participate in weekly departmental meetings.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Conduct individual meetings as needed.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Supervise delegated responsibilities and follows up.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Exhibit great leadership skills.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Conduct a regular inventory of all housekeeping and laundry supplies as per standard operating procedures.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Order, check and maintain housekeeping and laundry supplies at par standards.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Inform the Facilities Manager/General Manager of any unique situations, or unusual developments in housekeeping and laundry operations.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Handle guest complaints effectively.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Complete weekly schedule for housekeeping and laundry staff as per standard operating procedures.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Understand the Chart of Accounts in order to code the invoices for housekeeping and laundry.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Be knowledgeable of room types and standards for supplies.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Open and close rooms as required for engineering work orders and preventative maintenance.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Maintain, review, and assign all brand training requirements.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Review and implement newly introduced/updated Opal and/or Brand standards.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Optimum Attributes</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Effective communication skills</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Good listener</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Pleasing Personality</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Team player</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Great listener</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Open with praise, discreet with criticism</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Willing to work on weekends and holidays if required</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Well-groomed and professional appearance</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Performance Standards</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Performance shall be measured by the following:</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Budgeted Cost Per Occupied Room</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Guest Service Index (GSS)</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Brand Quality Audit (QA)</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Associate Standard Index (ASI)</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Equal Opportunity Employer</span></p></div>\n",
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    "requisitionTitle": "Executive Housekeeper",
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