Assistant Manager-KDNI - Employee Experience

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    "ExternalDescriptionStr": "<p>Support in executing strategies to create a high-impact, data-driven employee experience across the lifecycle, powered by query management and operational excellence. The role is accountable for experience operations, performance cycle operations support, query management &amp; governance — ensuring fast resolution and high CSAT.&nbsp;</p>",
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    "ExternalQualificationsStr": "<ul><li>Minimum 7- 10 years of experience&nbsp;</li><li>Proven experience in employee engagement/experience vertical</li><li>Advanced proficiency in HR systems, survey tools, MS Powerpoint, Excel.</li><li>Exceptional written and verbal communication skills</li><li>Strong organizational, time management, and multitasking abilities.</li><li>High level of integrity, confidentiality, and discretion in handling sensitive information.</li><li>Attention to detail and a commitment to accuracy in all tasks and reports.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Experience in HRBP role is a good-to-have.</li><li>Bachelor’s degree in any field.&nbsp;</li></ul>",
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    "ExternalResponsibilitiesStr": "<ul><li>Employee Experience Strategy Execution:<ul><li>Own execution of employee experience initiatives across onboarding to exit</li><li>Ensure seamless experience across all HR touchpoints</li></ul></li><li>Collaboration with global and local HRBPs and TM Teams:<ul><li>Partner with HRBPs and Talent Management to align experience initiatives with business needs.</li><li>Support engagement programs, recognition frameworks, and career development activities.</li></ul></li><li>Performance Management Support:<ul><li>Own operational readiness for goal setting, reviews and closures</li><li>Ensure timely support, communication and query resolution during cycles</li></ul></li><li>Query Management:<ul><li>Own the QM portal’s performance and content governance</li><li>Manage day-to-day HR operations impacting employee experience, including query resolution, policy communication, and feedback mechanisms.</li><li>Drive FTR, response quality, CSAT and deflection targets</li><li>Use interaction data to continuously improve accuracy and experience</li></ul></li><li>Engagement &amp; Retention Activities:<ul><li>Own operations activities for pulse surveys, feedback loops and action planning</li><li>Govern exit and retention insights with HRBPs</li><li>Track recurring themes and escalate critical trends to HR leadership for targeted intervention</li></ul></li><li>Continuous Improvement:<ul><li>Own HR experience SLAs, resolution TATs and service quality</li><li>Drive continuous improvement using experience analytics</li><li>Recommend and implement best practices to enhance engagement and retention.<br>&nbsp;</li></ul></li></ul>",
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