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Home › Companies › 19f9bb7d C767 406c B406 E36c80a96639 19000101 000001 › Customer Care Center Specialist

Customer Care Center Specialist

19f9bb7d C767 406c B406 E36c80a96639 19000101 000001 · Cross Lanes, WV, US, Cross Lanes, WV · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company19f9bb7d C767 406c B406 E36c80a96639 19000101 000001
TitleCustomer Care Center Specialist
Normalized title-
Department / team-
LocationCross Lanes, WV, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 19f9bb7d C767 406c B406 E36c80a96639 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cross Lanes.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company19f9bb7d C767 406c B406 E36c80a96639 19000101 000001
Sourcec92cfcae-3fe0-4d17-8d03-d2246a455701
ATS providerADP Workforce Now Recruiting

Description

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers —and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do. Why choose City National Bank? At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart: Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind. Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development. Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match. Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers. Summary Description Provides excellent customer service, ensuring that all customer needs are met. Answers in-bound customer phone calls and successfully resolves service related issues concerning debit cards, online banking and IVR. Assists customers with routine service requests and provides account related information. Identifies and acts on referral opportunities for new products by recognizing customer needs. Essential Functions Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs Collect all pertinent customer information for resolution, tracking, and audit purposes Verify customer calls with current security procedures for identity theft prevention Proactively identify and report any potential issues, trends, or fraud attempts to the appropriate area Perform immediate account and/or customer maintenance on core system and auxiliary software systems when needed Assist customers with general usage or troubleshooting issues concerning online banking (i.e. password, online transfers, e-statement enrollment, bill pay, supported browsers, etc.) Assist customers with debit card activations, PIN resets, card denials, etc. Assist customers with general usage or troubleshooting issues concerning our telephone banking system Assist customers with the online account opening process (i.e. guidance through the process, troubleshooting errors, etc.) Assist customers with mobile banking (i.e. downloading the app, supported devices, mobile deposit, general usage, etc.) Consult with management on any customer complaint or bank error Research and resolve any customer issues independently Handle all requests in a professional and courteous manner Refers customers to other departments and business partners appropriately Completes all training within predetermined time limits Maintains current knowledge of bank products and services Adheres to all bank regulatory, audit, and compliance policies and procedures Position Requirements 1-2 years call center experience, preferably in a banking or financial services environment Experience with Jack Henry products preferred (Silverlake,Passport, Netteller) Associates or Bachelors degree is preferred Sales experience preferred Bilingual preferred but not required (English/Spanish) Ability to work a flexible schedule including evenings and Saturdays Work is generally performed indoors in environmentally controlled conditions Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Critical Skills/Expertise Excellent customer service skills Excellent communication skills Good problem solving skills Strong attention to detail Schedule Monday through Friday, some Saturdays Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you! City National Bank is an Equal Opportunity Employer.

Full job record

Job IDdda2b1102779950798413fc22ba26de693db70d8
Org ID59fd426b-851f-46a8-a5a0-15c5b3f04017
Source IDc92cfcae-3fe0-4d17-8d03-d2246a455701
Board IDc92cfcae-3fe0-4d17-8d03-d2246a455701
Provideradp_workforcenow
Provider Job Key954355
TitleCustomer Care Center Specialist
Normalized Title—
Statusactive
Activeyes
Location TextCross Lanes, WV, US, Cross Lanes, WV
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionWV
CityCross Lanes
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=19f9bb7d-c767-406c-b406-e36c80a96639&ccId=19000101_000001&lang=en_US&type=JS&jobId=954355&jwId=9201751203365_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=19f9bb7d-c767-406c-b406-e36c80a96639&ccId=19000101_000001&lang=en_US&type=JS&jobId=954355&jwId=9201751203365_1
First Seen At2026-05-31 18:54:40Z
Last Seen At2026-06-06 12:45:18Z
Last Checked At2026-06-06 12:45:18Z
Last Changed At2026-06-06 12:45:18Z
Inactive At—
Source Posted At2026-04-27 14:04:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=19f9bb7d-c767-406c-b406-e36c80a96639|19000101_000001/date=2026-06-06/2026-06-06T12-45-17-733Z-898d78ff65a145798d8386688bae16ef56b97eb64bfc7bf9cec231f08202c430.json
Event Fields
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}
Parsed Structured
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' data-pasted=\"true\"><strong><span style=\"font-size: 16px; font-family: arial, sans-serif;\">City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers</span></strong><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&mdash;and that commitment extends across every role in our organization. We&rsquo;re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Why choose City National Bank?&nbsp;</strong></span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">At City, we understand that our employees are our greatest asset. That&rsquo;s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here&rsquo;s what sets us apart:</span></p><ol start=\"1\" type=\"1\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 6pt; font-size: 16px; font-family: arial, sans-serif; line-height: normal;\"><strong>Commitment to Excellence:</strong> We aim for excellence in everything we do. By joining our team, you&rsquo;ll be part of an organization that constantly strives for innovation and improvement&mdash;always with the customer experience in mind.&nbsp;</li></ol><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><strong>Career Growth Opportunities:</strong> We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.&nbsp;</li></ol></div><ol start=\"3\" type=\"1\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 6pt; font-size: 16px; font-family: arial, sans-serif; line-height: normal;\"><strong>Competitive Compensation and Benefits:</strong> In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental &amp; vision coverage, and a 401(k) match.</li><li style=\"margin: 0in 0in 6pt; font-size: 16px; font-family: arial, sans-serif; line-height: normal;\"><strong>Strong Company Culture:</strong> Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service&mdash;whether directly or indirectly supporting our customers.&nbsp;</li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Summary Description</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Provides excellent customer service, ensuring that all customer needs are met. Answers in-bound customer phone calls and successfully resolves service related issues concerning debit cards, online banking and IVR. Assists customers with routine service requests and provides account related information. Identifies and acts on referral opportunities for new products by recognizing customer needs.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Essential Functions</strong></span></p><ul><li data-pasted=\"true\" style=\"font-family: arial, sans-serif; font-size: 16px;\">Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers&rsquo; financial needs</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Collect all pertinent customer information for resolution, tracking, and audit purposes</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Verify customer calls with current security procedures for identity theft prevention</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Proactively identify and report any potential issues, trends, or fraud attempts to the appropriate area</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Perform immediate account and/or customer maintenance on core system and auxiliary software systems when needed</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Assist customers with general usage or troubleshooting issues concerning online banking (i.e. password, online transfers, e-statement enrollment, bill pay, supported browsers, etc.)</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Assist customers with debit card activations, PIN resets, card denials, etc.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Assist customers with general usage or troubleshooting issues concerning our telephone banking system</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Assist customers with the online account opening process (i.e. guidance through the process, troubleshooting errors, etc.)</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Assist customers with mobile banking (i.e. downloading the app, supported devices, mobile deposit, general usage, etc.)</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Consult with management on any customer complaint or bank error</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Research and resolve any customer issues independently</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Handle all requests in a professional and courteous manner</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Refers customers to other departments and business partners appropriately</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Completes all training within predetermined time limits</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Maintains current knowledge of bank products and services</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Adheres to all bank regulatory, audit, and compliance policies and procedures</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Position Requirements</strong></span></p><ul><li data-pasted=\"true\" style=\"font-family: arial, sans-serif; font-size: 16px;\">1-2 years call center experience, preferably in a banking or financial services environment</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Experience with Jack Henry products preferred (Silverlake,Passport, Netteller)</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Associates or Bachelors degree is preferred</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Sales experience preferred</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Bilingual preferred but not required (English/Spanish)</li><li data-pasted=\"true\" style=\"font-family: arial, sans-serif; font-size: 16px;\">Ability to work a flexible schedule including evenings and Saturdays</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Work is generally performed indoors in environmentally controlled conditions</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Critical Skills/Expertise</strong></span></p><ul><li data-pasted=\"true\" style=\"font-family: arial, sans-serif; font-size: 16px;\">Excellent customer service skills</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Excellent communication skills</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Good problem solving skills</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Strong attention to detail</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Schedule</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;Monday through Friday, some Saturdays &nbsp;<br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><em><span style=\"font-size: 16px; font-family: arial, sans-serif;\">City National Bank is an Equal Opportunity Employer.</span></em></p></div></div></div>\n",
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          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Care Center Specialist",
    "clientRequisitionID": "4668",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Cross Lanes",
          "postalCode": "25313",
          "countrySubdivisionLevel1": {
            "codeValue": "WV"
          }
        },
        "nameCode": {
          "shortName": " Cross Lanes, WV, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/954355?cid=19f9bb7d-c767-406c-b406-e36c80a96639&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16666
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/dda2b1102779950798413fc22ba26de693db70d8?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/59fd426b-851f-46a8-a5a0-15c5b3f04017JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/c92cfcae-3fe0-4d17-8d03-d2246a455701JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/dda2b1102779950798413fc22ba26de693db70d8/eventsJSON

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