Support/End Point Technician

{
  "content_hash": "761b365f53a75d197519632a78b61c02605b830f4b3d3f77918011d70554fbef",
  "source_hash": "96dd6903c9212c1b89d9ab075fb12b51e9282bfc95e8cd0dc5fabc402c8d6e96",
  "last_changed_at": "2026-05-31T18:07:21.650Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Saint Cloud, MN, United States",
    "city": "Saint Cloud",
    "region": "MN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": 12,
  "inferred_at": "2026-06-06T11:34:38.271Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Saint Cloud, MN, United States",
      "city": "Saint Cloud",
      "region": "MN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "Id": "1933",
    "Title": "Support/End Point Technician",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Non Union",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000004337434,
    "JobFamilyId": 300000008159768,
    "JobFunction": "Individual Contributor Salary",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Stearns",
        "Region2": "MN",
        "Region3": null,
        "Building": null,
        "Latitude": "45.5142",
        "Longitude": "-94.20316",
        "LocationId": 300000008133353,
        "PostalCode": "56301",
        "TownOrCity": "Saint Cloud",
        "AddressLine1": "6401 8th Avenue",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Upper Midwest AWG SC"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300000471766819,
    "WorkplaceType": "On-site",
    "BusinessUnitId": 300000008131090,
    "OrganizationId": 1,
    "GeographyNodeId": 100000918589143,
    "JobFunctionCode": "INDCONS",
    "LegalEmployerId": 300000008131664,
    "PrimaryLocation": "Saint Cloud, MN, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_ON_SITE",
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "Make us your BEST Choice! \n \nThe Endpoint Support role will be responsible for overseeing and maintaining computer hardware systems.  This position is a reference point for hardware and software questions at the user level, responding to user needs in a timely manner.  This includes setting up, configuring, and maintaining desktop computers, peripherals and printers (and at times, troubleshooting network related issues).  Day to day activities include responding to IT incident tickets, supporting end users with any problems they encounter. \nSalary Range $57,000 - 80,000. This is an in-person on-site position. This is not a remote job.\n",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": null,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\"><strong><u>Position Responsibilities:</u></strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\"><strong>Deliver Secure Solutions &amp; Technology (25%) –</strong> deliver project commitments to deliver new capability to support our business using the following technologies.</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Assist on defining project approach and planning for implementations</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Provide input to insure execution of technical deliverables on time and on budget across all members of the team.</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Manage standards and procedures related to system deployments, upgrades, and general maintenance of the environment.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Facilitate in the deliver solutions of the highest quality and on time, on budget</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Deliver clear communication on approach, status, issues, and risks on a regular basis to manage stakeholder expectations.</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Responsible for the lifecycle of equipment</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Maintain appropriate technical documentation&nbsp;</span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\"><strong>Drive Solution Availability &amp; Customer Service (50%) –&nbsp;</strong>drive to improve system performance and stability.</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Responsible for the stability, availability, and operational effectiveness of the environment.</span></span></li><li><span>Voice Engineer responsibilities for supporting enterprise voice and collaboration solutions across a variety of technologies and platforms, with a strong foundation in Cisco technologies. Demonstrates strong troubleshooting skills to resolve voice, network, and call quality issues while maintaining reliable and secure communications environments.</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Responsible for changing implementation practices that reduce business risk and overall downtime (pre-deployment testing, implementation plan, post implementation verification, backout plan).</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Responsible for 24x7 production support for critical Security solutions, this position will be in an On-Call rotation and required to work Off-Hours as needed</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Deliver endpoint services that meet the demands of the business units.&nbsp;</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Participate as a point of escalation for incidents&nbsp;</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Strong skills across multiple disciplines</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Upgrading &amp; updating Systems to insure adequate lifecycle and vulnerability management</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Administer and manage operational and solution health metrics and take corrective action where needed.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Seek customer feedback regularly to ensure services and support are efficient and effective; surface and find repeat problems or service challenges, crafting and driving improvement plans to close gaps.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Utilize monitoring solution to proactively resolve system issues prior to them becoming a problem</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\"><strong>Define/Support IT Strategy &amp; Execution Alignment (5%) -</strong> Define and implement roadmap to evolve and improve capabilities of our platforms.</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Key success factors for this position are initiative and the ability to pick up new technologies and drive improvements</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Assisting with IT projects (e.g., software migrations, hardware upgrades, technology research, documentation, and cost analysis).&nbsp;</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Identify process improvement and root cause for issues to ensure that we are reducing the support workload and not encountering repeat issues</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Perform routine maintenance on PCs (e.g., software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up).</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Partner with key internal and external stakeholders to participate in solution roadmap projects, evaluate, and provide input to recommend solutions to meet company-wide business needs.&nbsp;</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Contribute creative ideas and insights to support the strategic process formation.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\"><strong>Support Team Development and Continuous Improvement Culture (20%) –&nbsp;</strong>Seek opportunities to work across teams to continually learn and improve</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Collaborates across team members to seek out information</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Provide end-user training on base company software, hardware, and Collaboration suite of tools</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Develop strong industry relationships with other system engineering peers and organizations to remain current on industry trends and future directions</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Meets with team members to identify and create action plans to resolve reoccurring and other high priority issues</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Provide guidance and mentorship to junior members of the team</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Guide others on technical challenges or issues or challenges</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Become the SME within the team on key technology platforms</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">&nbsp;</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\"><strong><u>Position Requirements:</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Bachelor's Degree in Information Technology, Computer Science, Engineering, or other related courses.</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">1+ years of experience with some familiarity with Windows desktop operating systems</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Deployment of new hardware (PCs, including desktops, laptops, and peripherals).&nbsp;</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Experience with Microsoft Windows, Microsoft Office, networking technologies.</span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Ability to communicate (Oral/Written) effectively and coordinate action with all levels of the organization.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Must be a quick learner, self-sufficient and follow through on tasks to completion, in a high-volume work driven environment</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Strong analytical and product management skills, including a thorough understanding of how to translate business needs into application and operational requirements.</span></span></li></ul><p>&nbsp;</p><p style=\"line-height: 106%; margin-bottom: 8pt;\"><span style=\"color: rgb(34, 34, 34); font-family: Calibri, sans-serif;\"><strong>Associated Wholesale Grocers, Inc. (AWG)&nbsp;</strong>is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and more than 3,400 locations throughout 33 states from 9 wholesale divisions. Consolidated sales for AWG in 2024 exceeded $12.0 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit&nbsp;</span><a href=\"http://www.awginc.com/\"><span style=\"color: blue; font-family: Calibri, sans-serif;\"><span lang=\"EN-US\">AWGinc.com</span></span></a><span style=\"color: rgb(34, 34, 34); font-family: Calibri, sans-serif;\">.</span></p><p style=\"background-color: white; line-height: 142%; margin: 12pt 0in;\"><span style=\"color: rgb(50, 50, 50); font-family: Calibri, sans-serif;\"><span>&nbsp;</span></span><span style=\"color: black; font-family: Calibri, sans-serif;\"><span lang=\"EN\"><u>Benefits:</u></span></span></p><ul style=\"padding-left: 48px;\"><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Medical, Dental, &amp; Vision Insurance</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Health Savings Account</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Dependent Care Flexible Spending Account</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Paid Vacation, Holiday, and Sick Time</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">401(k) with 4% match along with 3 other contributions</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Tuition Reimbursement</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Basic &amp; Supplemental Life and AD&amp;D</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Employee Assistance Program</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Short-Term and Long-Term Disability&nbsp;</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Wellness Program</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\">Yearly Holiday Bonus</span></span></p></li></ul><p>&nbsp;</p>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-05-07T19:34:28+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "45.57086",
        "Longitude": "-94.14846",
        "CountryCode": "US",
        "GeographyId": 300000004337434,
        "GeographyNodeId": 100000918589143
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "1933",
    "Title": "Support/End Point Technician",
    "JobType": null,
    "Distance": 1778112000000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-07",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000004337434,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Stearns",
        "Region2": "MN",
        "Region3": null,
        "Building": null,
        "Latitude": 45.5142,
        "Longitude": -94.20316,
        "LocationId": 300000008133353,
        "PostalCode": "56301",
        "TownOrCity": "Saint Cloud",
        "AddressLine1": "6401 8th Avenue",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Upper Midwest AWG SC"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "On-site",
    "BusinessUnitId": 300000008131090,
    "OrganizationId": 1,
    "PostingEndDate": null,
    "LegalEmployerId": 300000008131664,
    "PrimaryLocation": "Saint Cloud, MN, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_ON_SITE",
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "Make us your BEST Choice! \n \nThe Endpoint Support role will be responsible for overseeing and maintaining computer hardware systems.  This position is a reference point for hardware and software questions at the user level, responding to user needs in a timely manner.  This includes setting up, configuring, and maintaining desktop computers, peripherals and printers (and at times, troubleshooting network related issues).  Day to day activities include responding to IT incident tickets, supporting end users with any problems they encounter. \nSalary Range $57,000 - 80,000. This is an in-person on-site position. This is not a remote job.\n",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-etwq-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%221933%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 15887
  },
  "detail_errors": []
}