Technical Service & Support Technician

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    "description_html": "<p>Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.</p><p><br></p><p>Are you ready to be the lifeline behind cutting-edge security and surveillance technology across the nation? At EyeQ Monitoring, our Technical Service &amp; Support Technicians (TSS Techs) are on the front lines of ensuring stability, uptime, and top-tier performance for customer-facing systems deployed coast to coast.</p><p><br></p><p>You’ll be part of a fast-paced, nimble, and tech-driven environment — where every ticket resolved keeps our clients protected and our systems rock-solid.</p><p><strong>This position is required to be in-office in Atlanta, GA.</strong></p><p><br></p><p>Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.</p><p><br></p><p><strong>We value trusted partnerships.</strong></p><p>We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.</p><p><br></p><p><strong>We build to last.</strong></p><p>We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.</p><p><br></p><p><strong>We take the hill.</strong></p><p>We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.</p><p><br></p><p><strong>We enjoy the journey.</strong></p><p>We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.</p><p><br></p><h3><strong>What You’ll Be Doing</strong></h3><ul><li>Provide technical support to on-site technicians and customers.<br></li><li>Monitor and resolve system issues through Zoho ticketing.<br></li><li>Configure and troubleshoot a wide range of hardware and systems, including:<br>    <ul>      <li><strong>Networking</strong> (PtP, PtMP, SonicWall firewalls, POE switches)<br></li>      <li><strong>VMS platforms</strong> (NX Witness, Milestone, Geovision)<br></li>      <li><strong>Servers and RFID systems</strong> (Dell, asset tracking)<br></li>      <li><strong>Analytic platforms</strong> (Actuate, Calipsa, Innovi, etc. on Ubuntu VMs)<br></li>      <li><strong>Camera systems</strong> (Axis, Milesight, Flir, Hanwha, etc.)<br></li>      <li><strong>Access Control</strong> (PDK, AXIS)<br></li>      <li><strong>Burglary Alarms</strong> and cloud services<br></li>    </ul></li><li>Use Simpro for work order creation and scheduling updates.<br></li><li>Provide support through remote access tools and phone-based troubleshooting.<br></li><li>Complete scheduled maintenance tasks as outlined in our Operational Guidelines.</li></ul>",
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      "datePosted": "2026-06-18T14:52:31-05:00",
      "description": "<p>Description</p><p>Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.</p><p><br/></p><p>Are you ready to be the lifeline behind cutting-edge security and surveillance technology across the nation? At EyeQ Monitoring, our Technical Service & Support Technicians (TSS Techs) are on the front lines of ensuring stability, uptime, and top-tier performance for customer-facing systems deployed coast to coast.</p><p><br/></p><p>You’ll be part of a fast-paced, nimble, and tech-driven environment — where every ticket resolved keeps our clients protected and our systems rock-solid.</p><p><strong>This position is required to be in-office in Atlanta, GA.</strong></p><p><br/></p><p>Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.</p><p><br/></p><p><strong>We value trusted partnerships.</strong></p><p>We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.</p><p><br/></p><p><strong>We build to last.</strong></p><p>We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.</p><p><br/></p><p><strong>We take the hill.</strong></p><p>We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.</p><p><br/></p><p><strong>We enjoy the journey.</strong></p><p>We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.</p><p><br/></p><h3><strong>What You’ll Be Doing</strong></h3><ul><li>Provide technical support to on-site technicians and customers.<br/></li><li>Monitor and resolve system issues through Zoho ticketing.<br/></li><li>Configure and troubleshoot a wide range of hardware and systems, including:<br/>    <ul>      <li><strong>Networking</strong> (PtP, PtMP, SonicWall firewalls, POE switches)<br/></li>      <li><strong>VMS platforms</strong> (NX Witness, Milestone, Geovision)<br/></li>      <li><strong>Servers and RFID systems</strong> (Dell, asset tracking)<br/></li>      <li><strong>Analytic platforms</strong> (Actuate, Calipsa, Innovi, etc. on Ubuntu VMs)<br/></li>      <li><strong>Camera systems</strong> (Axis, Milesight, Flir, Hanwha, etc.)<br/></li>      <li><strong>Access Control</strong> (PDK, AXIS)<br/></li>      <li><strong>Burglary Alarms</strong> and cloud services<br/></li>    </ul></li><li>Use Simpro for work order creation and scheduling updates.<br/></li><li>Provide support through remote access tools and phone-based troubleshooting.<br/></li><li>Complete scheduled maintenance tasks as outlined in our Operational Guidelines.</li></ul><p>Requirements</p><h3><strong>What You’ll Need</strong></h3><ul><li><strong>1–3 years of technical experience</strong> in a related IT/field tech role.<br/></li><li><strong>Bachelor’s degree in IT</strong> or related field preferred.<br/></li><li><strong>Certifications</strong> like CompTIA A+, Network+, or Security+ are a big plus.<br/></li><li>Strong knowledge of networking protocols, VMS platforms, remote access tools, and security software.<br/></li><li>Legally authorized to work in the U.S.<br/></li><li>Ability to work flexible hours, including on-call rotations.</li></ul><h3><strong>Soft Skills That Make You Stand Out</strong></h3><ul><li>Clear communicator with great listening and questioning skills.<br/></li><li>Calm under pressure with a customer-first mindset.<br/></li><li>Organized, detailed in documentation, and excellent at follow-through.<br/></li><li>Collaborative team player who can adapt communication styles to different audiences.<br/></li><li>Passionate about tech and always eager to learn.</li></ul>",
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