Home › Companies › Frontsteps › Customer Success Manager
Customer Success Manager
Frontsteps · Denver, CO, 80203 · On Site · Active · JazzHR / ApplyToJob
Job facts
| Field | Value |
|---|---|
| Company | Frontsteps |
| Title | Customer Success Manager |
| Normalized title | - |
| Department / team | - |
| Location | Denver, CO, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | USD |
| Status | active |
| ATS provider | JazzHR / ApplyToJob |
| Posted / first seen | 2026-06-04 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Frontsteps. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through JazzHR / ApplyToJob. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Denver. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Frontsteps |
| Source | 8df32993-7fc0-4054-8112-eb7773fee669 |
| ATS provider | JazzHR / ApplyToJob |
Description
POSITION OVERVIEW
At FRONTSTEPS, we don't believe in passive account management or glorified customer support. We are looking for a high-velocity, solution-driven Customer Success Manager who wants to do more than close tickets and chase case-closure metrics. We want an Embedded Consultant—someone who views themselves as a seamless extension of our partners’ businesses, dedicated to their operational victory.
This role is for an operator who is hungry, humble, and smart. Our major market differentiator is our high-collaboration, in-person culture at our Denver headquarters. We don't hide behind automated ticketing processes or avoid hard conversations out of a fear of failure. Instead, we collaborate face-to-face, walk across the hall to solve problems cross-functionally with Product and Sales, and drive immediate results.
ESSENTIAL FUNCTIONS (What You’ll Actually Do)
Build deep, high-touch relationships with an assigned book of mid-market B2B partners, speaking their language and integrating yourself into their daily operational workflows. Own your book of business holistically. Natively monitor product usage data and health scores to identify expansion opportunities and proactively mitigate churn risks before they surface. When a partner hits a friction point, you don't just route an email. You take end-to-end ownership, collaborating in-person with our Support, Product, and Engineering teams to build immediate, elegant solutions. Move past standard status updates. Prepare and execute strategic business reviews that demonstrate concrete ROI, celebrate mutual wins, and map out long-term software adoption tracks. Coordinate closely with our Implementation team during onboarding to transition new accounts into confident, fully optimized power users of the FRONTSTEPS suite. Document customer interactions, strategic plans, and insights in Salesforce with precision, ensuring leadership has flawless, real-time visibility into account health. Performs other job duties as requested by management.
SKILLS & QUALIFICATIONS
What You Bring to the Table (Required): 1 - 3 Years of Direct B2B Customer Success or Strategic Account Management Experience: You have a proven track record managing business accounts and hitting retention goals in a fast-paced environment. A "Hunter" Mindset for Solutions: You are resilient, possess a high EQ, and actively run toward complex client challenges with a sense of extreme urgency. Commercial Wit: You know how to uncover a client's core pain points and naturally align them with expansion, cross-sell, or upsell opportunities that support their growth. Exceptional Communication & Relationship Skills: You can navigate multi-layered organizations, building trust with front-line administrators and executive sponsors alike. Hyper-Local to Denver: Ability to work full-time, onsite at our Denver HQ to participate in the high-energy, cross-functional collaboration that drives our business forward.
What You Bring to the Table (Bonus Points): Direct experience in PropTech, Real Estate Tech, or Property Management/HOA software platforms. Experience managing a book of business valued at $500k+ in ARR with verifiable Net Revenue Retention (NRR) metrics. Mastery of Salesforce and modern Customer Success data frameworks.
SUCCESS METRICS (How We Measure Impact)
Performance in this role will be measured by: Retention: Performance against churn reduction and retention goals for your book of business. Adoption: Product usage and feature adoption rates within your communities. Customer Satisfaction: CSAT and NPS scores that reflect the quality of your partnerships. Revenue Contribution: Achievement of upsell, cross-sell, and referral targets. Operational Excellence: Consistent, high-quality Salesforce documentation and process adherence.
PAY RANGE & LOCATION Location: Full-Time Onsite (Denver, CO Headquarters)
Compensation: $60,000 - $70,000 Base Salary + $10,000 Variable Performance Comp Potential per year. Benefits for Full Time roles include the following:
· Medical, Dental, and Vision
· Company-sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Paid covered employee parking
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
Full job record
| Job ID | dd1e75ff0d1b1493b8c045e1eb0f4c166d9ec148 |
| Org ID | 871cbcc6-a453-4a53-809d-4e3f8215341e |
| Source ID | 8df32993-7fc0-4054-8112-eb7773fee669 |
| Board ID | 8df32993-7fc0-4054-8112-eb7773fee669 |
| Provider | jazzhr |
| Provider Job Key | TU97IXwry5 |
| Title | Customer Success Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Denver, CO, 80203 |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CO |
| City | Denver |
| Salary Raw | USD |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fronsteps.com/apply/TU97IXwry5/Customer-Success-Manager |
| Apply URL | https://fronsteps.com/apply/TU97IXwry5/Customer-Success-Manager |
| First Seen At | 2026-06-06 10:46:24Z |
| Last Seen At | 2026-06-06 10:46:24Z |
| Last Checked At | 2026-06-06 10:46:24Z |
| Last Changed At | 2026-06-06 10:46:24Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=frontsteps/date=2026-06-06/2026-06-06T10-46-24-477Z-d8ba5ad5968958684ae216b05164ec87c83d07e71bffb88e4b642ed15dd6f21c.json |
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"description_html": "<p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>POSITION OVERVIEW</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">At FRONTSTEPS, we don't believe in passive account management or glorified customer support. We are looking for a high-velocity, solution-driven Customer Success Manager who wants to do more than close tickets and chase case-closure metrics. We want an Embedded Consultant—someone who views themselves as a seamless extension of our partners’ businesses, dedicated to their operational victory.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">This role is for an operator who is hungry, humble, and smart. Our major market differentiator is our high-collaboration, in-person culture at our Denver headquarters. We don't hide behind automated ticketing processes or avoid hard conversations out of a fear of failure. Instead, we collaborate face-to-face, walk across the hall to solve problems cross-functionally with Product and Sales, and drive immediate results.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>ESSENTIAL FUNCTIONS (What You’ll Actually Do)</b></span></span></span></p><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Build deep, high-touch relationships with an assigned book of mid-market B2B partners, speaking their language and integrating yourself into their daily operational workflows.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Own your book of business holistically. Natively monitor product usage data and health scores to identify expansion opportunities and proactively mitigate churn risks before they surface.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">When a partner hits a friction point, you don't just route an email. You take end-to-end ownership, collaborating in-person with our Support, Product, and Engineering teams to build immediate, elegant solutions.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Move past standard status updates. Prepare and execute strategic business reviews that demonstrate concrete ROI, celebrate mutual wins, and map out long-term software adoption tracks.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate closely with our Implementation team during onboarding to transition new accounts into confident, fully optimized power users of the FRONTSTEPS suite.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Document customer interactions, strategic plans, and insights in Salesforce with precision, ensuring leadership has flawless, real-time visibility into account health.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Performs other job duties as requested by management.</span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>SKILLS & QUALIFICATIONS</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Bring to the Table (Required):</b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">1 - 3 Years of Direct B2B Customer Success or Strategic Account Management Experience: You have a proven track record managing business accounts and hitting retention goals in a fast-paced environment.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">A \"Hunter\" Mindset for Solutions: You are resilient, possess a high EQ, and actively run toward complex client challenges with a sense of extreme urgency.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Commercial Wit: You know how to uncover a client's core pain points and naturally align them with expansion, cross-sell, or upsell opportunities that support their growth.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Exceptional Communication & Relationship Skills: You can navigate multi-layered organizations, building trust with front-line administrators and executive sponsors alike.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Hyper-Local to Denver: Ability to work full-time, onsite at our Denver HQ to participate in the high-energy, cross-functional collaboration that drives our business forward.</span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Bring to the Table (Bonus Points):</b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Direct experience in PropTech, Real Estate Tech, or Property Management/HOA software platforms.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience managing a book of business valued at $500k+ in ARR with verifiable Net Revenue Retention (NRR) metrics.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Mastery of Salesforce and modern Customer Success data frameworks.</span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>SUCCESS METRICS (How We Measure Impact)</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Performance in this role will be measured by:</b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Retention: Performance against churn reduction and retention goals for your book of business.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Adoption: Product usage and feature adoption rates within your communities.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Customer Satisfaction: CSAT and NPS scores that reflect the quality of your partnerships.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Revenue Contribution: Achievement of upsell, cross-sell, and referral targets.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Operational Excellence: Consistent, high-quality Salesforce documentation and process adherence.</span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>PAY RANGE & LOCATION</b></span></span></span></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Location: Full-Time Onsite (Denver, CO Headquarters)</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Compensation: $60,000 - $70,000 Base Salary + $10,000 Variable Performance Comp Potential per year.</span></span></span></span></span></span></li></ul><p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\"><strong>Benefits for Full Time roles include the following:</strong></span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Medical, Dental, and Vision</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Company-sponsored Life Insurance</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· FSA/HSA</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Paid Time Off</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Sick Time</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Paid covered employee parking</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· 401k match</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.</span></span></p>",
"description_text": "POSITION OVERVIEW\n At FRONTSTEPS, we don't believe in passive account management or glorified customer support. We are looking for a high-velocity, solution-driven Customer Success Manager who wants to do more than close tickets and chase case-closure metrics. We want an Embedded Consultant—someone who views themselves as a seamless extension of our partners’ businesses, dedicated to their operational victory.\n This role is for an operator who is hungry, humble, and smart. Our major market differentiator is our high-collaboration, in-person culture at our Denver headquarters. We don't hide behind automated ticketing processes or avoid hard conversations out of a fear of failure. Instead, we collaborate face-to-face, walk across the hall to solve problems cross-functionally with Product and Sales, and drive immediate results.\n ESSENTIAL FUNCTIONS (What You’ll Actually Do)\n Build deep, high-touch relationships with an assigned book of mid-market B2B partners, speaking their language and integrating yourself into their daily operational workflows.\n Own your book of business holistically. Natively monitor product usage data and health scores to identify expansion opportunities and proactively mitigate churn risks before they surface.\n When a partner hits a friction point, you don't just route an email. You take end-to-end ownership, collaborating in-person with our Support, Product, and Engineering teams to build immediate, elegant solutions.\n Move past standard status updates. Prepare and execute strategic business reviews that demonstrate concrete ROI, celebrate mutual wins, and map out long-term software adoption tracks.\n Coordinate closely with our Implementation team during onboarding to transition new accounts into confident, fully optimized power users of the FRONTSTEPS suite.\n Document customer interactions, strategic plans, and insights in Salesforce with precision, ensuring leadership has flawless, real-time visibility into account health.\n Performs other job duties as requested by management.\n SKILLS & QUALIFICATIONS\n What You Bring to the Table (Required): 1 - 3 Years of Direct B2B Customer Success or Strategic Account Management Experience: You have a proven track record managing business accounts and hitting retention goals in a fast-paced environment.\n A \"Hunter\" Mindset for Solutions: You are resilient, possess a high EQ, and actively run toward complex client challenges with a sense of extreme urgency.\n Commercial Wit: You know how to uncover a client's core pain points and naturally align them with expansion, cross-sell, or upsell opportunities that support their growth.\n Exceptional Communication & Relationship Skills: You can navigate multi-layered organizations, building trust with front-line administrators and executive sponsors alike.\n Hyper-Local to Denver: Ability to work full-time, onsite at our Denver HQ to participate in the high-energy, cross-functional collaboration that drives our business forward.\n What You Bring to the Table (Bonus Points): Direct experience in PropTech, Real Estate Tech, or Property Management/HOA software platforms.\n Experience managing a book of business valued at $500k+ in ARR with verifiable Net Revenue Retention (NRR) metrics.\n Mastery of Salesforce and modern Customer Success data frameworks.\n SUCCESS METRICS (How We Measure Impact)\n Performance in this role will be measured by: Retention: Performance against churn reduction and retention goals for your book of business.\n Adoption: Product usage and feature adoption rates within your communities.\n Customer Satisfaction: CSAT and NPS scores that reflect the quality of your partnerships.\n Revenue Contribution: Achievement of upsell, cross-sell, and referral targets.\n Operational Excellence: Consistent, high-quality Salesforce documentation and process adherence.\n PAY RANGE & LOCATION Location: Full-Time Onsite (Denver, CO Headquarters)\n Compensation: $60,000 - $70,000 Base Salary + $10,000 Variable Performance Comp Potential per year.\n Benefits for Full Time roles include the following:\n · Medical, Dental, and Vision\n · Company-sponsored Life Insurance\n · Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance\n · FSA/HSA\n · Paid Time Off\n · Sick Time\n · Paid covered employee parking\n · 401k match\n FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.",
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"description": "<p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>POSITION OVERVIEW</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">At FRONTSTEPS, we don't believe in passive account management or glorified customer support. We are looking for a high-velocity, solution-driven Customer Success Manager who wants to do more than close tickets and chase case-closure metrics. We want an Embedded Consultant—someone who views themselves as a seamless extension of our partners’ businesses, dedicated to their operational victory.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">This role is for an operator who is hungry, humble, and smart. Our major market differentiator is our high-collaboration, in-person culture at our Denver headquarters. We don't hide behind automated ticketing processes or avoid hard conversations out of a fear of failure. 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Natively monitor product usage data and health scores to identify expansion opportunities and proactively mitigate churn risks before they surface.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">When a partner hits a friction point, you don't just route an email. You take end-to-end ownership, collaborating in-person with our Support, Product, and Engineering teams to build immediate, elegant solutions.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Move past standard status updates. Prepare and execute strategic business reviews that demonstrate concrete ROI, celebrate mutual wins, and map out long-term software adoption tracks.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate closely with our Implementation team during onboarding to transition new accounts into confident, fully optimized power users of the FRONTSTEPS suite.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Document customer interactions, strategic plans, and insights in Salesforce with precision, ensuring leadership has flawless, real-time visibility into account health.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Performs other job duties as requested by management.</span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>SKILLS & QUALIFICATIONS</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Bring to the Table (Required):</b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">1 - 3 Years of Direct B2B Customer Success or Strategic Account Management Experience: You have a proven track record managing business accounts and hitting retention goals in a fast-paced environment.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">A \"Hunter\" Mindset for Solutions: You are resilient, possess a high EQ, and actively run toward complex client challenges with a sense of extreme urgency.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Commercial Wit: You know how to uncover a client's core pain points and naturally align them with expansion, cross-sell, or upsell opportunities that support their growth.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Exceptional Communication & Relationship Skills: You can navigate multi-layered organizations, building trust with front-line administrators and executive sponsors alike.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Hyper-Local to Denver: Ability to work full-time, onsite at our Denver HQ to participate in the high-energy, cross-functional collaboration that drives our business forward.</span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Bring to the Table (Bonus Points):</b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Direct experience in PropTech, Real Estate Tech, or Property Management/HOA software platforms.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience managing a book of business valued at $500k+ in ARR with verifiable Net Revenue Retention (NRR) metrics.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Mastery of Salesforce and modern Customer Success data frameworks.</span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>SUCCESS METRICS (How We Measure Impact)</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Performance in this role will be measured by:</b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Retention: Performance against churn reduction and retention goals for your book of business.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Adoption: Product usage and feature adoption rates within your communities.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Customer Satisfaction: CSAT and NPS scores that reflect the quality of your partnerships.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Revenue Contribution: Achievement of upsell, cross-sell, and referral targets.</span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Operational Excellence: Consistent, high-quality Salesforce documentation and process adherence.</span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>PAY RANGE & LOCATION</b></span></span></span></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Location: Full-Time Onsite (Denver, CO Headquarters)</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Compensation: $60,000 - $70,000 Base Salary + $10,000 Variable Performance Comp Potential per year.</span></span></span></span></span></span></li></ul><p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\"><strong>Benefits for Full Time roles include the following:</strong></span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Medical, Dental, and Vision</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Company-sponsored Life Insurance</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· FSA/HSA</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Paid Time Off</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Sick Time</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· Paid covered employee parking</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">· 401k match</span></span></p>\n\n<p><span style=\\\"font-size:12px\\\"><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.</span></span></p>",
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