Technical Solutions Specialist, Payments

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    "location": {
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    "datePosted": "2026-05-12",
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    "description": "<p><span style=\"font-weight: bold\">The Opportunity:</span><br></p>\n<p>This is an amazing opportunity to be part of a high performing Payments team that’s making public sector easier, smarter, and more transparent.</p>\n<p> </p>\n<p>The successful candidate will be r<span><span>esponsible</span><span> for</span></span><span><span> gathering, configuration, and implementation of payment solutions for our customers. </span></span><span><span>You will collaborate closely with </span><span>implementation managers, and other </span><span>cross-functional teams, including sales, product management, engineering, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. </span></span><span> </span><br></p>\n<p><br></p>\n<p><span><span>This role combines technical </span><span>expertise</span><span>, creative problem-solving, and </span><span>excellent communication skills</span><span>.</span></span><span> </span></p>\n<p>  </p>\n<p><span style=\"font-weight: bold\">What You’ll Do:</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Technical</span><span> Discovery</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Work with </span><span>net new </span><span>c</span><span>lients</span><span> to</span><span> </span><span>understand </span><span>and document the technical specifications necessary to </span><span>build </span><span>solutions using Euna Payment’s products and platforms.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> and escalate potential risks </span><span>pertaining to</span><span> integrations</span><span>, </span><span>timelines</span><span> or product functionality during the implementation </span><span>to</span><span> the </span><span>Implementation Manager.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Translate business problems into actionable user stories for development teams.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Implementation &amp; Configuration</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Deliver high-quality solutions that meet initial requirements and core product functionality.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled </span><span>rounds of testing. </span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Technical </span><span>Subject Matter Expert</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Act as a subject matter expert during implementation, </span><span>eliminating</span><span> technical objections and building rapport with client engineering teams.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide guidance on </span><span>integrations</span><span>, product functionality, and risk escalation during projects.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead technical status calls with clients and report back status, </span><span>risks</span><span> and next steps to </span><span>project</span><span> team.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Innovation &amp; Collaboration</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Work with </span><span>peers</span><span> to </span><span>establish</span><span> </span><span>best practices </span><span>and execute technical improvements.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Deliver proofs of concept and pilots to </span><span>demonstrate</span><span> platform value.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prepare for project retros to share learnings and </span><span>successful </span><span>course corrections. </span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Quality &amp; Customer Success</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain deadlines and quality standards across multiple active projects.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Satisfactory scores on customer satisfaction surveys that are sent mid and post implementation</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Track </span><span>accurate</span><span> time on tasks for Billing Utilization Rate reporting. </span></span><span> </span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Who You Are:</span></p>\n<ul>\n<li><span><span>Minimum 3</span><span> </span><span>years</span><span>’ experience</span><span> in Solutions Engineering or technical consulting roles, with demonstrable success </span><span>working </span><span>in customer-facing </span><span>role</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>E</span><span>xperience with REST/SOAP APIs, XML, JSON, and SQL</span><span>; familiarity</span><span> with Git workflows and distributed systems.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience </span><span>leveraging</span><span> Artificial Intelligence (AI) technologies to design, </span><span>optimize</span><span>, or implement technical solutions. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comfortable with public speaking and client interactions</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience collaborating with product teams on new feature development and implementation.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Understanding financial models and principles is a plus.</span></span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Core Competencies:</span></p>\n<ul>\n<li><span><span>Requirements gathering and analysis</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Technical problem-solving and creative thinking</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent written and verbal communication skills</span><span> with experience working with remote teams</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Self-driven learner and contributor to enablement materials</span></span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Location:</span></span></span><span> </span></p>\n<p><span>This position will be hybrid with 3 days/week in our Atlanta, GA office. </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">AI Mindset at Euna Solutions</span><br>We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.</p>\n<p>If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">What It's Like to Work at Euna Solutions</span><br><br>At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.  </p>\n<p>Here are some of the perks that Euna employees enjoy:  </p>\n<p>💵 Competitive wages  <br>We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  </p>\n<p>🧘‍♀️ Wellness days  <br>What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  </p>\n<p>🙌 Community Engagement Committee  <br>At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  </p>\n<p>🕰 Flexible workday  <br>We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  </p>\n<p>💰 Benefits  <br>Ask us for a copy of our health and dental benefits!  </p>\n<p>🎉 Culture committee  <br>Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  <br> </p>\n<p><span style=\"font-weight: bold\">About Euna Solutions</span></p>\n<p>Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit <a href=\"https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eunasolutions.com%2F&amp;data=05%7C02%7Ckristina.benassi%40eunasolutions.com%7Cfcd044b121d74c41663508dd9fc0066d%7Cc9323cffc6ee49fb9b13d1098e7c8cd7%7C0%7C0%7C638842369328737914%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=n8ZDWnhT6SRt4m1zHE5DSRijZ3W%2BXAZMotu4WJqf%2F%2FE%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">www.eunasolutions.com.</a>   </p>\n<p>Please visit our website: <a href=\"https://eunasolutions.com/careers/\" target=\"_blank\" rel=\"noopener noreferrer\">https://eunasolutions.com/careers/</a> and check out our LinkedIn Pages <a href=\"https://www.linkedin.com/company/eunasolutions/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.linkedin.com/company/eunasolutions/</a> <em> </em>  </p>\n<p>We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  </p>\n<p><br><em>For any inquiries or requests regarding accessibility at Euna Solutions, please email</em><em> </em><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><em>[email protected]</em></a><em> or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.</em>  </p>",
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