NPD & Technical Manager

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    "id": "277",
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    "jobOpeningName": "NPD & Technical Manager",
    "departmentLabel": "UCOOK",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Cape Town",
      "state": "Western Cape ",
      "postalCode": "8000",
      "addressCountry": "South Africa"
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    "datePosted": "2026-01-23",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">ABOUT US     </span></p>\n<p><span style=\"font-size: 10pt\">Silvertree Brands builds disruptive purpose-driven consumer and digital brands. Our power brands include UCOOK, Faithful to Nature, PetHeaven and SKOON. We focus on building amazing customer experiences that are “Good for you, good for the planet.” We trust our employees with full accountability and autonomy from day one. This unique entrepreneurial and performance-driven culture enables us to achieve executional excellence. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">UCOOK is a digital, e-commerce business. We create 32 new recipes for our customers to choose from each week, and we deliver fresh, locally-sourced and ethical pre-portioned ingredients to their door. Additionally we deliver frozen meals, desserts, wine, weekend meal kits and occasions boxes. UCOOK also has a physical store in Cape Town that not only stocks some of our online range, but has a delicious deli and grab &amp; go range, as well as coffee and baked goods.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">ABOUT THE ROLE </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">The NPD &amp; Technical Manager sits on the UCOOK Management team and is responsible for Frozen &amp; Market NPD, production of in-house Frozen meals and Food Safety and Technical aspects of all categories including Meal Kit. </span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">The candidate is required to work cross-functionally with Food, Procurement, Operations, Marketing, BI and Tech teams and is responsible for ensuring the KPIs  detailed below are managed and met.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">ROLES  &amp; RESPONSIBILITIES:</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">1. Frozen Craft  Range project management and development</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Own and manage the range of frozen craft meals. </span></li>\n<li><span style=\"font-size: 10pt\">Develop and test innovative recipes aligned with product and business objectives.</span></li>\n<li><span style=\"font-size: 10pt\">Manage existing products and conduct detailed recipe costing on new products to ensure target margins are met for the category. </span></li>\n<li><span style=\"font-size: 10pt\">Draft, implement, and validate production processes through trials and optimizations.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure product consistency and compliance with standards.</span></li>\n<li><span style=\"font-size: 10pt\">Prepare, maintain, and implement specification documents and process documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Prepare and approve artwork for packaging of any new and existing products, ensuring legal compliance. </span></li>\n<li><span style=\"font-size: 10pt\">Provide support in supplier management, including assessment, communication, and compliance tracking.</span></li>\n<li><span style=\"font-size: 10pt\">Drive sales opportunities to grow the frozen range contribution as a % Total Revenue. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">2. Food Safety Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Own &amp; lead development of the Food Safety Management system for all categories.</span></li>\n<li><span style=\"font-size: 10pt\">Lead hazard identification, risk assessments, and validation/verification activities</span></li>\n<li><span style=\"font-size: 10pt\">Develop &amp; implement HACCP studies/ Food Safety plans  for product ranges.</span></li>\n<li><span style=\"font-size: 10pt\">Review and drive compliance to PRPs and GMPs </span></li>\n<li><span style=\"font-size: 10pt\">Document  record control - Policies, procedures, SOPs and work instructions. </span></li>\n<li><span style=\"font-size: 10pt\">Lead Food Safety meetings to drive compliance to the Food Safety system. </span></li>\n<li><span style=\"font-size: 10pt\">Ensure basic minimum legal compliance:</span>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Foodstuffs, Cosmetics and Disinfectants Act</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">R638</span><span style=\"font-size: 10pt\">, R146, R155 and applicable product-specific regulations</span></li>\n<li><span style=\"font-size: 10pt\">Local municipal by-laws and Department of Health requirements</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 10pt\">Create Food Safety Culture</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">3. In House production management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage production kitchen and production team to ensure that meals are produced on time and to a satisfactory standard.  This includes manufacturing of: </span>\n<ul>\n<li><span style=\"font-size: 10pt\">Frozen Craft meals</span></li>\n<li><span style=\"font-size: 10pt\">Frozen Desserts</span></li>\n<li><span style=\"font-size: 10pt\">Sauces for Meal Kit</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 10pt\">Ensure stock required for IH production is controlled and counted, including packaging. </span></li>\n<li><span style=\"font-size: 10pt\">Implement food safety procedures  in the In-house production kitchen. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">4. Market Range management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Drive market strategic thinking in order to drive revenue in line with business objectives. </span></li>\n<li><span style=\"font-size: 10pt\">Sourcing, costing, and supplier negotiation with regards to new interesting products that aligns with the market objectives </span></li>\n<li><span style=\"font-size: 10pt\">Present samples to tasting panel and consolidate feedback</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that products are safe, from a reputable supplier and have been through a risk assessment</span></li>\n<li><span style=\"font-size: 10pt\">Work with internal stakeholders to ensure that the product is ready for launch - Operations, Procurement, Finance, Marketing, Tech &amp; BI</span></li>\n<li><span style=\"font-size: 10pt\">Deciding on de-listing and changing the range to ensure a balanced range while optimizing sales and revenue, and manage wastage.</span></li>\n<li><span style=\"font-size: 10pt\">Technical approval of new products from food safety &amp; labeling legislation perspective.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">5. Leadership &amp; People Management:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Strategic contribution to UCOOK Management team. </span></li>\n<li><span style=\"font-size: 10pt\">Weekly KPIs reporting and Quarter Business review reflection and reporting. </span></li>\n<li><span style=\"font-size: 10pt\">Lead NPD &amp; Technical teams. Create &amp; deliver direction for relevant departments. </span></li>\n<li><span style=\"font-size: 10pt\">Recruit, train &amp; provide operational support &amp; guidance to team. </span></li>\n<li><span style=\"font-size: 10pt\">Set goals &amp; objectives for direct reports, in line with the business strategy &amp; objectives. </span></li>\n<li><span style=\"font-size: 10pt\">Conduct performance reviews and corrective action plans where required. </span></li>\n<li><span style=\"font-size: 10pt\">Create development plans for team members to encourage growth &amp; development. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">EDUCATION &amp; EXPERIENCE:</span><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Tertiary qualification in Food Science/ Food Technology/ Consumer Science</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">2+ years experience in product development </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">2+ years experience in fast paced food manufacturing environment </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Experience managing a team </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Experience with food safety systems and processes</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Culinary qualification (advantageous)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">REQUIRED SKILLS:</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">Functional skills</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Team management &amp; Leadership skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Passion for food and a high level of  understanding food and flavours </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Commercial acumen, with experience in costing models and working with systems and financials</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Critical thinking approach to tasks. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Analytical, with an ability to draw insights from a set of data</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Strong administration and organisational skills. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Ability to work efficiently, think on your feet to solve problems to meet deadlines and deliverables. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Strong Excel and Powerpoint skills </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Strong oral and written communication</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Attention to detail </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">Soft skills: </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Collaborative team player with a can-do attitude and good communication</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Builds strong personal and professional relationships.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Shows initiative &amp; drive</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Proactive &amp; enthusiastic</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Ability to motivate self and others</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Holds oneself and others accountable</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Time management - deadline driven</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">BENEFITS</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Provident Fund</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">50% off UCOOK meal boxes</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Portfolio company discounts</span></li>\n</ul>",
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