Housekeeping Manager

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    "description": "<p><strong><u><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Position Summary/ Objective:</span></span></u></strong></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Reporting directly to the Managing Director, the Housekeeping Manager at Grand Pacific Resorts, Inc. is responsible for overseeing all aspects of housekeeping operations to ensure exceptional guest experiences. This role requires leadership in resolving guest concerns, maintaining standards, and facilitating effective communication between departments. The Housekeeping Manager must exhibit excellent judgment and creativity in problem-solving, while upholding the values and policies of Grand Pacific Resorts, Inc.</span></span></p>\r\n\r\n<p><strong><u><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Primary Essential Functions:</span></span></u></strong></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Uphold the values, expectations, policies, and procedures outlined in the Grand Pacific Resorts, Inc. Employee Handbook, demonstrating effective communication and emotional intelligence in interactions with staff. </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide exemplary customer service, addressing guest/owner concerns promptly and effectively to ensure satisfaction, putting people first and demonstrating emotional intelligence. </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Coordinate with the Maintenance and Front Office teams to ensure seamless operations and guest experiences, fostering collaboration and innovation. </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Utilize labor forecast and labor tracking reports to schedule employees within budgetary guidelines, demonstrating objective problem-solving. </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage housekeeping staff scheduling, payroll, and training to maintain operational efficiency and service standards, emphasizing innovation and creativity in training methods.  </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure departmental adherence to company policies, procedures, and standards, emphasizing effective communication and collaboration.  </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Facilitate ongoing coaching, training, and development for housekeeping staff, focusing on emotional intelligence, and putting people first. </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Coordinate emergency procedures and ensure staff readiness to respond effectively, demonstrating effective communication and leadership during emergencies.  </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare reports, handle special projects, and assist the Managing Director as needed, showcasing effective communication and problem-solving skills.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conduct all responsibilities ethically and professionally, maintaining consistent attendance and performance standards, while upholding the values of Grand Pacific Resorts, Inc.</span></span></li>\r\n</ul>",
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    "qualifications": "<p><u><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Education, Skills &amp; Experience:</strong> </span></span></u></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities, and can lead a team in the day-to-day operations of a fast-paced resort.</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Minimum of 3 years of experience in rooms management, with a focus on housekeeping operations.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High school diploma or equivalent preferred.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in conflict resolution, coaching, teamwork, and time management preferred.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complete knowledge and skill of all housekeeping responsibilities and duties.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication and organizational skills.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong customer service orientation.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to interpret reports, correspondence, and documents effectively.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency in Microsoft Excel, Word, and Outlook.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in the hospitality industry, preferably in timeshare.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Effective leadership skills with a focus on clear communication and creating positive work environments.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work collaboratively in a diverse team environment.</span></span></li>\r\n</ul>\r\n\r\n<p><u><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Additional Eligibility Qualifications Required:</span></span></strong></u></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Availability to work various shifts, including weekends and holidays.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Successful completion of background check and drug screening.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to carry a company-provided cellphone for work-related communications.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency in English language skills, both verbal and written. The ability to communicate in Spanish preferred but not required.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Capability to write routine reports and correspondence.</span></span></li>\r\n</ul>\r\n\r\n<p><strong><u><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Physical, Environmental &amp; Other Requirements:</span></span></u></strong></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to stand and/or walk for up to 8 hours, and perform tasks requiring stooping, kneeling, crouching, and crawling.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Capability to lift and/or move up to 25 pounds occasionally, and up to 10 pounds frequently.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Clear vision (close, distant, and depth perception) is necessary for navigating the resort environment.</span></span></li>\r\n</ul>\r\n\r\n<p><u><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">EEO Statement:</span></span></strong></u></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Grand Pacific Resorts, Inc. provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. </span></span></p>\r\n\r\n<p><u><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Other Duties:</span></span></strong></u></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This job description may not encompass all duties of the role, and additional tasks may be assigned by upper management.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Evaluation will be based on performance of listed tasks and adherence to Standards of Excellence.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Management reserves the right to revise this job description as needed; it does not constitute a contract for employment.</span></span></li>\r\n</ul>",
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