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ITM Operations Specialist

08C489536736DC74D2C102147A2A4AA5 · Corporate Office - Rapid City, SD 57702; Pettigrew - Sioux Falls, SD 57104; 2700 N Plaza Dr, Rapid City, SD, 57702, USA · Active · Paycom ATS

Job facts

FieldValue
Company08C489536736DC74D2C102147A2A4AA5
TitleITM Operations Specialist
Normalized title-
Department / teamBanking
LocationRapid City, SD, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-03 / 2026-06-04
Changed / last seen2026-06-04 / 2026-06-06

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Linked records

Company08C489536736DC74D2C102147A2A4AA5
Sourced2474413-fba3-4e08-bf39-131905f51fa9
ATS providerPaycom ATS

Description

Description Who We Are We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths. General Purpose:  Provide operational, technical, and administrative support to the Interactive Teller Machine (ITM) program. This role assists the ITM Manager and department leadership by ensuring ITM terminals, systems, cash operations, and teller support functions operate accurately, securely, and in compliance with credit union policies, vendor requirements, and regulatory standards. Essential Duties/Responsibilities: Monitor ITMs and related machine statuses to include, addressing warnings and errors promptly; add, delete, and update machines across applicable systems with a high level of accuracy. Submit, track, and resolve ITM - related service tickets, escalating issues as appropriate; coordinate with external vendors  for machine performance, maintenance, and escalations. Coordinates with internal partners while serving as a liaison for ITM operations to ensure clear communication and timely resolution. Facilitate and participate in meetings related to escalated ITM tickets and business reviews. Monitor and track ITM cash levels; prepare and distribute communications related to emergency cash fill needs (e-cash) and serve as a secondary control to identify potential cash issues before service interruptions occur. Remotely access ITMs as part of emergency shutdown or incident response procedures Manage provisional credit (PC) and general ledger (GL) entries to ensure accuracy and balancing. Ensure ITM staff balance their virtual cash drawer with interactive software and the computer balance sheet. Manage ITM teller disputes and submit appropriate tickets for resolution. Partner with Payment Services and Accounting to research, locate, and resolve teller offages and settlement discrepancies. Monitor, review, and approve checks in CSP for accuracy and compliance; perform check hold reviews and approve or deny holds within assigned authority limits; review check hold approvals to ensure they are within the assigned authority limits. Remove and update user access in applicable systems in accordance with security standards. Maintain accurate records of equipment, system access and updates, and key audit log. Compose, maintain, and update ITM department procedures and working instructions; review, prepare, and distribute periodic department and standardized reports, as directed by the ITM Manager. Provide support to all Credit Union staff by performing research, answering questions, and resolving system, transaction, or processing errors. Deliver consistent, high - level internal service while exercising discretion when handling confidential information. Serve as a second-level support resource during peak hours, following established escalation procedures Other Duties/Responsibilities: Onboard new ITM staff, including training and coordinating new hire observations; assist with coaching and developing staff through regular department meetings and regulatory training. Remain current on changes in legal, regulatory, economic, competitive, and technology environments impacting the ITM agent and ITM/ATM functions. Ensure duties are performed in compliance with credit union policies, procedures, and regulatory standards. Perform other duties as assigned by ITM Manager or VP. Job Knowledge: Working knowledge of all ITM and teller functions. Working knowledge of general ledger accounts pertinent to the department. Working knowledge of the credit union's products and services. Working knowledge of organization's policies/procedures and credit union's service philosophy. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion. Working knowledge of credit union's in-house computer system / Internet. Working knowledge of opening and closing procedures. Job Qualifications (Skills): BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job. Vision: A sighted person to effectively review documents. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. Manual Dexterity: Ability to perform necessary computer-related input. Physical Mobility: Limited mobility required.  Requires the ability to work flexible hours. Job Qualifications (Ability): Ability to understand and follow complex written and oral instructions, and disseminate that knowledge in a clear and understandable format to others. Ability to interact positively with coworkers, management, and the public to promote team alignment while maintaining a positive attitude under extreme pressure. Ability to prepare and maintain confidential records and reports. Ability to produce a high volume of work in a timely manner that is accurate and of high quality. Ability to prioritize work and handle multiple tasks. Ability to analyze out of balance situations and devise solutions. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Job Qualifications (Education/Experience): Job requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education. Working Conditions: Material and Equipment Involved Multi-functional Device In-House Computer System Various Software Systems Interactive Video Scanner Phone/Headset ITM Laminator Work Environment/Physical Activities   Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Work involves continuous member contact and prioritizes timely service. Daily responsibilities may create normal fatigue, with moderate stress during certain periods. Specific volume and pace standards are not defined, but efficiency and responsiveness are expected.  Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required. Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. This position requires the ability to work a rotating schedule, which may include varying start times based on business needs. Reasonable accommodations will be considered in accordance with applicable law. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Mental and/or Emotional Requirements Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters. Notice:   This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer. Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

Full job record

Job IDdcb384d2f552a34ab0942a07697c5b7f3965dc16
Org ID897081c8-13a8-42ec-81d9-1524996722a8
Source IDd2474413-fba3-4e08-bf39-131905f51fa9
Board IDd2474413-fba3-4e08-bf39-131905f51fa9
Providerpaycom
Provider Job Key536099
TitleITM Operations Specialist
Normalized Title—
Statusactive
Activeyes
Location TextCorporate Office - Rapid City, SD 57702; Pettigrew - Sioux Falls, SD 57104; 2700 N Plaza Dr, Rapid City, SD, 57702, USA
DepartmentBanking
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionSD
CityRapid City
Salary RawDescription Who We Are We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths. General Purpose:  Provide operational, technical, and administrative support to the Interactive Teller Machine (ITM) program. This role assists the ITM Manager and department leadership by ensuring ITM terminals, systems, cash operations, and teller support functions operate accurately, securely, and in compliance with credit union policies, vendor requirements, and regulatory standards. Essential Duties/Responsibilities: Monitor ITMs and related machine statuses to include, addressing warnings and errors promptly; add, delete, and update machines across applicable systems with a high level of accuracy. Submit, track, and resolve ITM - related service tickets, escalating issues as appropriate; coordinate with external vendors  for machine performance, maintenance, and escalations. Coordinates with internal partners while serving as a liaison for ITM operations to ensure clear communication and timely resolution. Facilitate and participate in meetings related to escalated ITM tickets and business reviews. Monitor and track ITM cash levels; prepare and distribute communications related to emergency cash fill needs (e-cash) and serve as a secondary control to identify potential cash issues before service interruptions occur. Remotely access ITMs as part of emergency shutdown or incident response procedures Manage provisional credit (PC) and general ledger (GL) entries to ensure accuracy and balancing. Ensure ITM staff balance their virtual cash drawer with interactive software and the computer balance sheet. Manage ITM teller disputes and submit appropriate tickets for resolution. Partner with Payment Services and Accounting to research, locate, and resolve teller offages and settlement discrepancies. Monitor, review, and approve checks in CSP for accuracy and compliance; perform check hold reviews and approve or deny holds within assigned authority limits; review check hold approvals to ensure they are within the assigned authority limits. Remove and update user access in applicable systems in accordance with security standards. Maintain accurate records of equipment, system access and updates, and key audit log. Compose, maintain, and update ITM department procedures and working instructions; review, prepare, and distribute periodic department and standardized reports, as directed by the ITM Manager. Provide support to all Credit Union staff by performing research, answering questions, and resolving system, transaction, or processing errors. Deliver consistent, high - level internal service while exercising discretion when handling confidential information. Serve as a second-level support resource during peak hours, following established escalation procedures Other Duties/Responsibilities: Onboard new ITM staff, including training and coordinating new hire observations; assist with coaching and developing staff through regular department meetings and regulatory training. Remain current on changes in legal, regulatory, economic, competitive, and technology environments impacting the ITM agent and ITM/ATM functions. Ensure duties are performed in compliance with credit union policies, procedures, and regulatory standards. Perform other duties as assigned by ITM Manager or VP. Job Knowledge: Working knowledge of all ITM and teller functions. Working knowledge of general ledger accounts pertinent to the department. Working knowledge of the credit union's products and services. Working knowledge of organization's policies/procedures and credit union's service philosophy. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion. Working knowledge of credit union's in-house computer system / Internet. Working knowledge of opening and closing procedures. Job Qualifications (Skills): BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job. Vision: A sighted person to effectively review documents. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. Manual Dexterity: Ability to perform necessary computer-related input. Physical Mobility: Limited mobility required.  Requires the ability to work flexible hours. Job Qualifications (Ability): Ability to understand and follow complex written and oral instructions, and disseminate that knowledge in a clear and understandable format to others. Ability to interact positively with coworkers, management, and the public to promote team alignment while maintaining a positive attitude under extreme pressure. Ability to prepare and maintain confidential records and reports. Ability to produce a high volume of work in a timely manner that is accurate and of high quality. Ability to prioritize work and handle multiple tasks. Ability to analyze out of balance situations and devise solutions. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Job Qualifications (Education/Experience): Job requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education. Working Conditions: Material and Equipment Involved Multi-functional Device In-House Computer System Various Software Systems Interactive Video Scanner Phone/Headset ITM Laminator Work Environment/Physical Activities   Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Work involves continuous member contact and prioritizes timely service. Daily responsibilities may create normal fatigue, with moderate stress during certain periods. Specific volume and pace standards are not defined, but efficiency and responsiveness are expected.  Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required. Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. This position requires the ability to work a rotating schedule, which may include varying start times based on business needs. Reasonable accommodations will be considered in accordance with applicable law. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Mental and/or Emotional Requirements Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters. Notice:   This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer. Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.
Salary Min—
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Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=536099&clientkey=08C489536736DC74D2C102147A2A4AA5
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=536099&clientkey=08C489536736DC74D2C102147A2A4AA5
First Seen At2026-06-04 10:10:40Z
Last Seen At2026-06-06 09:57:54Z
Last Checked At2026-06-06 09:57:54Z
Last Changed At2026-06-04 10:10:40Z
Inactive At—
Source Posted At2026-06-03 00:00:00Z
Source Updated At—
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    "description": "<p align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Who We Are</u></b></span></span></span></p>\n\n<p align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"letter-spacing:-0.1pt;\">We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, \"We Improve Lives.\" This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.</span></i></span></span></span></span></p>\n\n<p align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"letter-spacing:-0.1pt;\">At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.</span></i></span></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">General Purpose:</span></b><span style=\"letter-spacing:-0.1pt;\"> Provide operational, technical, and administrative support to the Interactive Teller Machine (ITM) program. This role assists the ITM Manager and department leadership by ensuring ITM terminals, systems, cash operations, and teller support functions operate accurately, securely, and in compliance with credit union policies, vendor requirements, and regulatory standards.</span></span></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Essential Duties/Responsibilities:</span></b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor ITMs and related machine statuses to include, addressing warnings and errors promptly; add, delete, and update machines across applicable systems with a high level of accuracy. </span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Submit, track, and resolve ITM</span><font face=\"Cambria Math, serif\">-</font><font face=\"Aptos, sans-serif\">related service tickets, escalating issues as appropriate; coordinate with external vendors  for machine performance, maintenance, and escalations.</font></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinates with internal partners while serving as a liaison for ITM operations to ensure clear communication and timely resolution. Facilitate and participate in meetings related to escalated ITM tickets and business reviews.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor and track ITM cash levels; prepare and distribute communications related to emergency cash fill needs (e-cash) and serve as a secondary control to identify potential cash issues before service interruptions occur.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Remotely access ITMs as part of emergency shutdown or incident response procedures </span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Manage provisional credit (PC) and general ledger (GL) entries to ensure accuracy and balancing. </span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure ITM staff balance their virtual cash drawer with interactive software and the computer balance sheet. Manage ITM teller disputes and submit appropriate tickets for resolution.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with Payment Services and Accounting to research, locate, and resolve teller offages and settlement discrepancies.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor, review, and approve checks in CSP for accuracy and compliance; perform check hold reviews and approve or deny holds within assigned authority limits; review check hold approvals to ensure they are within the assigned authority limits.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Remove and update user access in applicable systems in accordance with security standards. Maintain accurate records of equipment, system access and updates, and key audit log.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Compose, maintain, and update ITM department procedures and working instructions; review, prepare, and distribute periodic department and standardized reports, as directed by the ITM Manager. </span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide support to all Credit Union staff by performing research, answering questions, and resolving system, transaction, or processing errors. Deliver consistent, high</span><font face=\"Cambria Math, serif\">-</font><font face=\"Aptos, sans-serif\">level internal service while exercising discretion when handling confidential information.</font></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Serve as a second-level support resource during peak hours, following established escalation procedures</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Other Duties/Responsibilities:</b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Onboard new ITM staff, including training and coordinating new hire observations; assist with coaching and developing staff through regular department meetings and regulatory training.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Remain current on changes in legal, regulatory, economic, competitive, and technology environments impacting the ITM agent and ITM/ATM functions. Ensure duties are performed in compliance with credit union policies, procedures, and regulatory standards.</span></span></span></li>\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Perform other duties as assigned by ITM Manager or VP.</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Job Knowledge:</span></b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of all ITM and teller functions.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of general ledger accounts pertinent to the department.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of the credit union's products and services.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of organization's policies/procedures and credit union's service philosophy.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of credit union's in-house computer system / Internet.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of opening and closing procedures.</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Job Qualifications (Skills):</span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.</span></span></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">Vision: A sighted person to effectively review documents.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">Manual Dexterity: Ability to perform necessary computer-related input.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">Physical Mobility: Limited mobility required.  Requires the ability to work flexible hours.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Job Qualifications (Ability):</span></b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to understand and follow complex written and oral instructions, and disseminate that knowledge in a clear and understandable format to others.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to interact positively with coworkers, management, and the public to promote team alignment while maintaining a positive attitude under extreme pressure.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to prepare and maintain confidential records and reports.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to produce a high volume of work in a timely manner that is accurate and of high quality.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to prioritize work and handle multiple tasks.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to analyze out of balance situations and devise solutions.</span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Job Qualifications (Education/Experience):</span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Job requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.</span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Working Conditions:</span></b></span></span></span></span></p>\n\n<p style=\"margin-left:48px;text-align:justify;text-indent:-0.5in;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Material and Equipment Involved</span></b> </span></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Multi-functional Device </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">In-House Computer System</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Various Software Systems</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Interactive Video  </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Scanner</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Phone/Headset </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">ITM </span></span></span></li>\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Laminator</span></span></span></li>\n</ul>\n\n<p class=\"MsoNoSpacing\"> </p>\n\n<p style=\"margin-left:48px;text-align:justify;text-indent:-0.5in;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Work Environment/Physical Activities</span></b></span></span></span></span></p>\n\n<p style=\"text-indent:-4.5pt;margin-bottom:11px;\"><font color=\"#0782c1\" face=\"Aptos, sans-serif\"><span style=\"font-size:14.6667px;\"> </span></font><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Work involves continuous member contact and prioritizes timely service. Daily responsibilities may create normal fatigue, with moderate stress during certain periods. Specific volume and pace standards are not defined, but efficiency and responsiveness are expected.</span></span></span></p>\n\n<p style=\"text-indent:-4.5pt;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"> Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.</span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Physical Requirements</span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">This position requires the ability to work a rotating schedule, which may include varying start times based on business needs. Reasonable accommodations will be considered in accordance with applicable law.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Working Conditions</span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Mental and/or Emotional Requirements</span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:-0.1pt;\">Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:-0.1pt;\">Notice:</span></b><span style=\"letter-spacing:-0.1pt;\">  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.</span></span></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\">Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.</span></span></span></i></span></span></span></span></p>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"ITM Operations Specialist\",\"identifier\":\"J0WF02536099\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/08C489536736DC74D2C102147A2A4AA5/jobs/536099\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=08C489536736DC74D2C102147A2A4AA5\",\"datePosted\":\"2026-06-03\",\"description\":\"Job DetailsJob Location: Corporate Office - Rapid City, SD 57702Job Category: BankingWho We Are\\n\\nWe have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, \\\"We Improve Lives.\\\" This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.\\n\\nAt Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.\\n\\n \\n\\nGeneral Purpose: Provide operational, technical, and administrative support to the Interactive Teller Machine (ITM) program. This role assists the ITM Manager and department leadership by ensuring ITM terminals, systems, cash operations, and teller support functions operate accurately, securely, and in compliance with credit union policies, vendor requirements, and regulatory standards.\\n\\n \\n\\nEssential Duties/Responsibilities:\\n\\n\\n\\tMonitor ITMs and related machine statuses to include, addressing warnings and errors promptly; add, delete, and update machines across applicable systems with a high level of accuracy. \\n\\tSubmit, track, and resolve ITM-related service tickets, escalating issues as appropriate; coordinate with external vendors  for machine performance, maintenance, and escalations.\\n\\tCoordinates with internal partners while serving as a liaison for ITM operations to ensure clear communication and timely resolution. Facilitate and participate in meetings related to escalated ITM tickets and business reviews.\\n\\tMonitor and track ITM cash levels; prepare and distribute communications related to emergency cash fill needs (e-cash) and serve as a secondary control to identify potential cash issues before service interruptions occur.\\n\\tRemotely access ITMs as part of emergency shutdown or incident response procedures \\n\\tManage provisional credit (PC) and general ledger (GL) entries to ensure accuracy and balancing. \\n\\tEnsure ITM staff balance their virtual cash drawer with interactive software and the computer balance sheet. Manage ITM teller disputes and submit appropriate tickets for resolution.\\n\\tPartner with Payment Services and Accounting to research, locate, and resolve teller offages and settlement discrepancies.\\n\\tMonitor, review, and approve checks in CSP for accuracy and compliance; perform check hold reviews and approve or deny holds within assigned authority limits; review check hold approvals to ensure they are within the assigned authority limits.\\n\\tRemove and update user access in applicable systems in accordance with security standards. Maintain accurate records of equipment, system access and updates, and key audit log.\\n\\tCompose, maintain, and update ITM department procedures and working instructions; review, prepare, and distribute periodic department and standardized reports, as directed by the ITM Manager. \\n\\tProvide support to all Credit Union staff by performing research, answering questions, and resolving system, transaction, or processing errors. Deliver consistent, high-level internal service while exercising discretion when handling confidential information.\\n\\tServe as a second-level support resource during peak hours, following established escalation procedures\\n\\n\\n \\n\\nOther Duties/Responsibilities:\\n\\n\\n\\tOnboard new ITM staff, including training and coordinating new hire observations; assist with coaching and developing staff through regular department meetings and regulatory training.\\n\\tRemain current on changes in legal, regulatory, economic, competitive, and technology environments impacting the ITM agent and ITM/ATM functions. Ensure duties are performed in compliance with credit union policies, procedures, and regulatory standards.\\n\\tPerform other duties as assigned by ITM Manager or VP.\\n\\n\\n \\n\\nJob Knowledge:\\n\\n\\n\\tWorking knowledge of all ITM and teller functions.\\n\\tWorking knowledge of general ledger accounts pertinent to the department.\\n\\tWorking knowledge of the credit union's products and services.\\n\\tWorking knowledge of organization's policies/procedures and credit union's service philosophy.\\n\\tWorking knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.\\n\\tWorking knowledge of credit union's in-house computer system / Internet.\\n\\tWorking knowledge of opening and closing procedures.\\n\\n\\n \\n\\nJob Qualifications (Skills):\\n\\nBHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.\\n\\n\\n\\tVision: A sighted person to effectively review documents.\\n\\tSpeech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.\\n\\tManual Dexterity: Ability to perform necessary computer-related input.\\n\\tPhysical Mobility: Limited mobility required.  Requires the ability to work flexible hours.\\n\\n\\n \\n\\nJob Qualifications (Ability):\\n\\n\\n\\tAbility to understand and follow complex written and oral instructions, and disseminate that knowledge in a clear and understandable format to others.\\n\\tAbility to interact positively with coworkers, management, and the public to promote team alignment while maintaining a positive attitude under extreme pressure.\\n\\tAbility to prepare and maintain confidential records and reports.\\n\\tAbility to produce a high volume of work in a timely manner that is accurate and of high quality.\\n\\tAbility to prioritize work and handle multiple tasks.\\n\\tAbility to analyze out of balance situations and devise solutions.\\n\\tAbility to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.\\n\\n\\n \\n\\nJob Qualifications (Education/Experience):\\n\\nJob requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.\\n\\n \\n\\nWorking Conditions:\\n\\nMaterial and Equipment Involved \\n\\n\\n\\tMulti-functional Device \\n\\tIn-House Computer System\\n\\tVarious Software Systems\\n\\tInteractive Video  \\n\\tScanner\\n\\tPhone/Headset \\n\\tITM \\n\\tLaminator\\n\\n\\n \\n\\nWork Environment/Physical Activities\\n\\n Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Work involves continuous member contact and prioritizes timely service. Daily responsibilities may create normal fatigue, with moderate stress during certain periods. Specific volume and pace standards are not defined, but efficiency and responsiveness are expected.\\n\\n Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.\\n\\n \\n\\nPhysical Requirements\\n\\nPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.\\n\\nThis position requires the ability to work a rotating schedule, which may include varying start times based on business needs. Reasonable accommodations will be considered in accordance with applicable law.\\n\\n \\n\\nWorking Conditions\\n\\nMust be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.\\n\\n \\n\\nMental and/or Emotional Requirements\\n\\nMust be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.\\n\\n \\n\\nNotice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.\\n\\n \\n\\nBlack Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.Qualifications\",\"responsibilities\":\"Who We Are\\n\\nWe have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, \\\"We Improve Lives.\\\" This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.\\n\\nAt Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.\\n\\n \\n\\nGeneral Purpose: Provide operational, technical, and administrative support to the Interactive Teller Machine (ITM) program. This role assists the ITM Manager and department leadership by ensuring ITM terminals, systems, cash operations, and teller support functions operate accurately, securely, and in compliance with credit union policies, vendor requirements, and regulatory standards.\\n\\n \\n\\nEssential Duties/Responsibilities:\\n\\n\\n\\tMonitor ITMs and related machine statuses to include, addressing warnings and errors promptly; add, delete, and update machines across applicable systems with a high level of accuracy. \\n\\tSubmit, track, and resolve ITM-related service tickets, escalating issues as appropriate; coordinate with external vendors  for machine performance, maintenance, and escalations.\\n\\tCoordinates with internal partners while serving as a liaison for ITM operations to ensure clear communication and timely resolution. Facilitate and participate in meetings related to escalated ITM tickets and business reviews.\\n\\tMonitor and track ITM cash levels; prepare and distribute communications related to emergency cash fill needs (e-cash) and serve as a secondary control to identify potential cash issues before service interruptions occur.\\n\\tRemotely access ITMs as part of emergency shutdown or incident response procedures \\n\\tManage provisional credit (PC) and general ledger (GL) entries to ensure accuracy and balancing. \\n\\tEnsure ITM staff balance their virtual cash drawer with interactive software and the computer balance sheet. Manage ITM teller disputes and submit appropriate tickets for resolution.\\n\\tPartner with Payment Services and Accounting to research, locate, and resolve teller offages and settlement discrepancies.\\n\\tMonitor, review, and approve checks in CSP for accuracy and compliance; perform check hold reviews and approve or deny holds within assigned authority limits; review check hold approvals to ensure they are within the assigned authority limits.\\n\\tRemove and update user access in applicable systems in accordance with security standards. Maintain accurate records of equipment, system access and updates, and key audit log.\\n\\tCompose, maintain, and update ITM department procedures and working instructions; review, prepare, and distribute periodic department and standardized reports, as directed by the ITM Manager. \\n\\tProvide support to all Credit Union staff by performing research, answering questions, and resolving system, transaction, or processing errors. Deliver consistent, high-level internal service while exercising discretion when handling confidential information.\\n\\tServe as a second-level support resource during peak hours, following established escalation procedures\\n\\n\\n \\n\\nOther Duties/Responsibilities:\\n\\n\\n\\tOnboard new ITM staff, including training and coordinating new hire observations; assist with coaching and developing staff through regular department meetings and regulatory training.\\n\\tRemain current on changes in legal, regulatory, economic, competitive, and technology environments impacting the ITM agent and ITM/ATM functions. Ensure duties are performed in compliance with credit union policies, procedures, and regulatory standards.\\n\\tPerform other duties as assigned by ITM Manager or VP.\\n\\n\\n \\n\\nJob Knowledge:\\n\\n\\n\\tWorking knowledge of all ITM and teller functions.\\n\\tWorking knowledge of general ledger accounts pertinent to the department.\\n\\tWorking knowledge of the credit union's products and services.\\n\\tWorking knowledge of organization's policies/procedures and credit union's service philosophy.\\n\\tWorking knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.\\n\\tWorking knowledge of credit union's in-house computer system / Internet.\\n\\tWorking knowledge of opening and closing procedures.\\n\\n\\n \\n\\nJob Qualifications (Skills):\\n\\nBHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.\\n\\n\\n\\tVision: A sighted person to effectively review documents.\\n\\tSpeech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.\\n\\tManual Dexterity: Ability to perform necessary computer-related input.\\n\\tPhysical Mobility: Limited mobility required.  Requires the ability to work flexible hours.\\n\\n\\n \\n\\nJob Qualifications (Ability):\\n\\n\\n\\tAbility to understand and follow complex written and oral instructions, and disseminate that knowledge in a clear and understandable format to others.\\n\\tAbility to interact positively with coworkers, management, and the public to promote team alignment while maintaining a positive attitude under extreme pressure.\\n\\tAbility to prepare and maintain confidential records and reports.\\n\\tAbility to produce a high volume of work in a timely manner that is accurate and of high quality.\\n\\tAbility to prioritize work and handle multiple tasks.\\n\\tAbility to analyze out of balance situations and devise solutions.\\n\\tAbility to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.\\n\\n\\n \\n\\nJob Qualifications (Education/Experience):\\n\\nJob requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.\\n\\n \\n\\nWorking Conditions:\\n\\nMaterial and Equipment Involved \\n\\n\\n\\tMulti-functional Device \\n\\tIn-House Computer System\\n\\tVarious Software Systems\\n\\tInteractive Video  \\n\\tScanner\\n\\tPhone/Headset \\n\\tITM \\n\\tLaminator\\n\\n\\n \\n\\nWork Environment/Physical Activities\\n\\n Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Work involves continuous member contact and prioritizes timely service. Daily responsibilities may create normal fatigue, with moderate stress during certain periods. Specific volume and pace standards are not defined, but efficiency and responsiveness are expected.\\n\\n Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.\\n\\n \\n\\nPhysical Requirements\\n\\nPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.\\n\\nThis position requires the ability to work a rotating schedule, which may include varying start times based on business needs. 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Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.\\n\\n \\n\\nNotice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.\\n\\n \\n\\nBlack Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BLACK HILLS FEDERAL CREDIT UNION\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=08C489536736DC74D2C102147A2A4AA5\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2700 N Plaza Dr\",\"addressLocality\":\"Rapid City\",\"addressRegion\":\"SD\",\"postalCode\":57702,\"addressCountry\":\"USA\"}},\"industry\":\"Banking\",\"validThrough\":\"-0001-11-30\"}",
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