Deposit Operations Support Analyst II

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    "requisitionDescription": "<div><p id=\"isPasted\"><strong><u>Job Function: &nbsp;</u></strong></p><p>Accountable for confidentiality and expert handling of Bank&rsquo;s legal/court orders, i.e., subpoenas, summons, garnishments, freezes, liens, etc. Reinforce quality control/quality assurance tasks related to department; i.e., monitoring customer account changes, maintenance requests, daily management and verification reports, and core system parameter adjustments. Provide customer service support for Level II customer contact calls and supporting internal customers. &nbsp;</p><p><strong><u>Duties and Responsibilities:</u></strong></p><ul><li>Examine and record maintenance changes for the bank and parameter changes for the department</li><li>Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts (i.e., insider codes, dormant to active, overdraft privilege options, officer code changes, etc.)&nbsp;</li><li>Primary for handling Bank&rsquo;s legal requests and court orders (i.e., subpoenas, summons, liens, freezes, garnishments, etc.) while maintaining a high level of confidentiality, non-disclosure to Bank employees, and working with Bank attorneys, outside law firms, and government offices</li><li>Provide primary support to review and complete Verification of Deposit (VOD)&nbsp;</li><li>Review and clear GL settlement outages</li><li>Strengthen the Bank&rsquo;s core system with data uniformity verification</li><li>Secure appropriate approvals on all exception items and maintain organized recordkeeping and email documentation</li><li>Mentor new and current employees</li><li>Review daily management reports in imaging system with required annotations</li><li>Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures</li><li>Review IRA transactions and paperwork for accuracy and process corrections&nbsp;</li><li>Provide support for internal and Level II external customer calls, i.e., research requests and calls related to CDs, IRAs, and Safe Deposit Boxes</li><li>Work with Branch Management, Fraud, Treasury, Teller, Card, and Payments Operations, Audit Department, New Account Administration, and upper management</li><li>Maintain and review monthly dormant accounts report for activation and working directly with escheat process&nbsp;</li><li>Serve as backup for document scanning, imaging, verification, destruction of original documents, and archiving of verification, according to retention guidelines</li><li>Assist with the creation and maintenance of department procedures&nbsp;</li><li>Verify all new Automatic Funds Transfers (AFT) and Sweep Transfers are maintained on our core system correctly and ensure corresponding forms are received and completed properly</li><li>Handle account charge-offs, printing of interest checks, and reviewing withholding report</li><li>Print, sort, and mail notices handled in-house&nbsp;</li><li>Work directly with Bank&rsquo;s statement vendor for electronic and paper statements, notices, and ancillary mailings</li><li>Handle responsibilities related to deceased customers and overdraft privilege options</li><li>Perform daily, monthly, and annual Safe Deposit Box responsibilities to include reports, access tickets, email reminders, maintenance, drilling schedule, etc.</li><li>Comply with all related bank and department policies, audit standards, bank&rsquo;s regulatory mandates and all required bank training and/or courses</li><li>Participate in department, branch, and bank meetings</li><li>Maintain and exemplify positive, professional, pleasant, and productive working relationships with managers, officers, and personnel bank wide.</li><li>Provide exceptional service to all customers</li><li>Keep abreast of industry scams, fraud trends, and evolving security risks</li><li>Remain active with attending webinars and conferences</li><li>Responsible for ensuring management is aware of all department and/or Bank concerns</li><li>Perform other duties as assigned and special projects as needed</li></ul><p><br></p><p><strong><u>Minimum Qualifications:</u></strong></p><p><br></p><p><strong>Work Experience</strong></p><ul><li>3+ years in bank operations&nbsp;</li><li>Working knowledge of Unclaimed Property Laws related to banking and escheatment process</li><li>Working knowledge of Regulation D, Regulation DD, Regulation E (Overdraft Privilege Guidelines), and Regulation CC</li><li>Knowledgeable in the areas of CD&rsquo;s, IRA&rsquo;s, SDB, and Comptroller laws for state escheatment</li><li>Working knowledge of financial services operational litigation laws pertaining to court ordersand legal requests for customers</li><li>Experience in providing customer support via phone&nbsp;</li></ul><p>&nbsp;&nbsp;</p><p><strong>Preferred Experience (<em>Optional</em>)</strong></p><ul><li>Use of core system: Jack Henry Silverlake</li><li>Use of core imaging system: &nbsp;Synergy</li><li>Use of core workflow system: &nbsp;Enterprise Workflow</li><li>Use of core CRM system: &nbsp;Synapsys</li><li>Use of Escheat Platform: SOVOS</li><li>Use of Electronic Document system: &nbsp;JHA eSign</li><li>Use of POD system: &nbsp;4|Sight</li><li>Use of Report writing system: &nbsp;Cognos</li><li>Use of charge off platforms: &nbsp; ChexSystems and SARMA</li><li>Use of statement platforms: &nbsp; HC3</li></ul><p>&nbsp;&nbsp;</p><p><strong>Supervisory Experience &nbsp;</strong></p><ul><li>NA</li></ul><p>&nbsp;</p><p><strong>Driving Position</strong></p><ul><li>NA</li></ul><p>&nbsp;</p><p><strong>Education/Skills/Experience</strong></p><ul><li>High School Diploma or equivalent</li><li>Experience in professional customer service environments</li></ul><p>&nbsp;</p><p><strong>Equipment/Machines/Software&nbsp;</strong></p><ul><li>Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel)</li><li>Proficiency in Adobe and Acrobat</li><li>Experience with the Internet, search engines, browsers, VPN, and general PC connectivity</li><li>Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets, and other electronic devices</li></ul><p>&nbsp;</p><p><strong>Competency Requirements</strong></p><ul><li>Ability to multi-task while maintaining a high level of accuracy</li><li>Excellent proofing and verification skills&nbsp;</li><li>Skill to work in a dynamic, high monetary risk operations division governed by stringent deadlines and regulatory requirements</li><li>Complete tasks proficiently, in a timely manner, and maintain organized records</li><li>Ability to work independently, take initiative, and make effective decisions</li><li>Excellent interpersonal skills&nbsp;</li><li>Professional verbal and written communication skills, on the phone and in person</li><li>Strong organizational skills and detail oriented&nbsp;</li><li>Practice proper etiquette when communicating verbally or via email</li><li>Ability to maintain confidentiality and protect sensitive data</li></ul><p><strong>&nbsp;</strong></p><p><strong>Physical Requirements</strong></p><ul><li>Must be able to reach, bend and lift files up to 30 lbs.</li></ul><ul type=\"disc\"><li>Must be able to work from home with/without prior notice</li><li>Must be able to sit 90% of the time in front of a computer&nbsp;</li><li>Must be able to write, speak and hear to communicate with customers&nbsp;</li><li>Must be able to read from a computer screen and other paper reports&nbsp;</li><li>Must be able to type on keyboard and use a 10-Key calculator</li><li>Must be able to be mobile in an office environment</li></ul><ul><li>Must be able to drive to BCP location with/without prior notice</li></ul><p><br></p><p>This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that employee is responsible. &nbsp; Duties and tasks may be assigned by management team based on department and business needs.</p><p><br></p><p id=\"isPasted\">Jefferson Bank is an EEO employer and an Affirmative Action Employer, M/F/Disability/Protected Veteran Status.</p><p><br></p><p>Click the link below to be redirected to the Equal Employment Opportunity Commission&rsquo;s website to view the &ldquo;Know Your Rights&rdquo; Poster: &nbsp;</p><p><br></p><p><a data-fr-linked=\"true\" href=\"https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</a></p><p><br></p></div>\n",
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